You are on Getting Here. Skip to the next section.

Getting Here

• When coming from the north, drive south on the A452 and exit the A452 onto Monmouth Drive. Follow this road east all the way onto Digby Road and then turn left onto Driffold. Continue north on Driffold and take the first right onto Manor Hill. Keep following this road around onto Birmingham Road and take the second exit at the roundabout onto Brassington Avenue. Gracechurch Shopping Centre is along this road.
  When coming from the south, drive north on the A452 and exit the A452 onto Birmingham Road. Follow this road north until you reach a roundabout and take the second exit onto Brassington Avenue. Gracechurch Shopping Centre is along this road.
• Gracechurch Shopping Centre has its own multi-storey car park with both designated Blue Badge bays and designated family parking.
• For more information on a google maps view of the shopping centre and the A452 please click here (opens new tab).
• For more information on getting to the shopping centre by car please click here (opens new tab)
• There is a bus stop within 150 metres of the shopping centre.
• All major bus routes stop in Sutton Coldfield including routes from Birmingham City Centre, Walsall, Solihull, Tamworth and Lichfield. All of the bus stops are along Lower Parade.
• For more information on travelling by bus please click here (opens new tab).
• The nearest railway station is Sutton Coldfield.
• Sutton Coldfield Station is approximately 0.2 mile from the shopping centre. West Midlands Railways run from this station.
• For more information on West Midlands Railway please click here (opens new tab).
• For more information on Sutton Coldfield (National Rail) please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Guest services associates, Security officers, Cleaning operatives and Car park attendants receive Autism Awareness training.
• There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
• British Sign Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
• Alternative formats of the shopping centre map are available in large print.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The venue does not offer a quiet shopping experience.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include mobility scooters, motorised wheelchairs and wheelchairs.
• To obtain mobility aids please contact Customer Care Office.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:30.
• Tuesday 09:00 - 17:30.
• Wednesday 09:00 - 17:30.
• Thursday 09:00 - 17:30.
• Friday 09:00 - 17:30.
• Saturday 09:00 - 18:00.
• Sunday 10:30 - 16:30.

You are on Approach (North Mall). Skip to the next section.

Approach (North Mall)

• The surface of the approach is block paving.
• There is a/are fixed bollard(s) on the approach.
• The minimum width between the bollards/wall is 85cm.

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• Approach View
  • The bollard(s) has/have a high colour contrast to prevent them being hazardous to visually impaired people.
  • There is step-free access on the approach.
• Ramp/Slope View
  • There is a slope with a very easy incline.
  • There is not a level landing at the top of the ramp/slope.

You are on Outside Access (North Mall). Skip to the next section.

Outside Access (North Mall)

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• Entrance View
  • This information is for the entrance located at the north side of the shopping centre.
  • This entrance gives access to the north mall of the shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Gracechurch'.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 280cm.
  • There is a second set of doors.
  • There are no doors at this entrance.
  • The width of the door opening is 200cm.
  • There is not a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located between the entrances.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The lighting levels at the ramp/slope are good.

You are on Access Point (Parade North). Skip to the next section.

Access Point (Parade North)

• This information is for the access point located off Parade.
• This access point gives access to the north of the shopping centre.
• The access point is not clearly signed.
• There is ramped/sloped access at this access point.
• There are bollards at this access point.
• The minimum width between the bollards is 147cm.

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• Access Point View
  • The bollards do not have an identification band to aid visually impaired people.
• Ramp/Slope View
  • The ramp/slope is located in front of and immediately beyond the bollards.
  • The gradient of the ramp/slope is slight.

You are on Access Point (Parade Centre). Skip to the next section.

Access Point (Parade Centre)

• This information is for the access point located off Parade.
• This access point gives access to the centre of the shopping centre.
• The access point is not clearly signed.
• There is ramped/sloped access at this access point.
• There are bollards at this access point.
• The minimum width between the bollards is 122cm.

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• Access Point View
  • The bollards do not have an identification band to aid visually impaired people.
• Ramp/Slope View
  • The ramp/slope is located in front of and immediately beyond the bollards.
  • The gradient of the ramp/slope is slight.

You are on Access Point (Parade South). Skip to the next section.

Access Point (Parade South)

• This information is for the access point located off Parade.
• This access point gives access to the south of the shopping centre.
• The access point is not clearly signed.
• There is ramped/sloped access at this access point.
• There are bollards at this access point.
• The minimum width between the bollards is 86cm.

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• Access Point View
  • The bollards do not have an identification band to aid visually impaired people.
• Ramp/Slope View
  • The gradient of the ramp/slope is steep.

You are on Ramp(s) or Slope(s) (Between River Island and New Look). Skip to the next section.

Ramp(s) or Slope(s) (Between River Island and New Look)

• There is a ramp/slope located in the centre of the shopping centre, between River Island and New Look.
• The ramp/slope is used to access either side of the shopping centre.
• The gradient of the ramp/slope is slight.
• The lighting levels at the ramp/slope are good.

You are on External Area(s). Skip to the next section.

External Area(s)

• Digital wayfinders are not available.
• Overhead signs are provided to aid wayfinding.
• Information posts are provided to aid wayfinding.
• Dementia friendly signs are provided to aid wayfinding.
• This external area is partially covered.
• The type of flooring in this area is stone, concrete and stone/concrete paving.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The following types of seating can be found in this area; metal benches, chairs with armrests, chairs without armrests and wooden benches.
• There are some centrally located kiosks or shops along walkways in this area.
• Background music is not played in this area.
• There is an events area which is located in the centre of the shopping centre.
• There is step free access in this area.
• There is one ramp/slope located toward the centre of the shopping centre.

You are on Step(s) (Parking Levels 1, 3, 5 and 7). Skip to the next section.

Step(s) (Parking Levels 1, 3, 5 and 7)

• There is a/are step(s) located in the centre of the shopping centre, next to House of Fraser.
• The step(s) is/are used to access parking levels 1, 3, 5 and 7.
• There is/are 15+ step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are not between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are not easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are good.

You are on Lift (Parking Levels 1, 3, 5 and 7). Skip to the next section.

Lift (Parking Levels 1, 3, 5 and 7)

• There is a lift for public use.
• The lift is located in the centre of the shopping centre, next to House of Fraser.
• Signs indicating the location of the lift are clearly visible from the entrance.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 3, 5 and 7.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 140cm x 148cm (4ft 7in x 4ft 10in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

You are on Opening Times (Customer Care Office). Skip to the next section.

Opening Times (Customer Care Office)

• Monday 09:00 - 18:00.
• Tuesday 09:00 - 18:00.
• Wednesday 09:00 - 18:00.
• Thursday 09:00 - 18:00.
• Friday 09:00 - 18:00.
• Saturday 09:00 - 18:00.
• Sunday 10:30 - 16:30.

You are on Entrance (Customer Care Office). Skip to the next section.

Entrance (Customer Care Office)

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• Entrance View
  • This information is for the entrance located on Level 1 of the multi-storey car park.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 172cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is not a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located to the left and right as you face the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The width of the ramp/slope is 116cm (3ft 10in).
  • The lighting levels at the ramp/slope are good.

You are on Guest Services Counter (Customer Care Office). Skip to the next section.

Guest Services Counter (Customer Care Office)

• The counter is located on level 1 of the multi-storey car park.
• There is ramped/sloped access to the counter.
• There is not a clear unobstructed route to the counter.
• There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is not placed in front of a background which is patterned.
• The lighting levels at the counter are good.
• The height of the counter is 108cm .
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section of the counter is 72cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the low/lowered section of the counter.
• There is not a clear list of services at the counter.
• Customer care services, car park enquires and shopmobility run from the Guest Services counter.
• There is not a digital wayfinding touchscreen at the counter.
• There is not a hearing assistance system at the counter.
• The type of flooring in this area is wood.
• There is a waiting area close to the counter.
• Access to the waiting area is unobstructed.
• The following types of seating can be found in this area; chairs with armrests.
• There is not sufficient space for a wheelchair user to use the waiting area.

You are on Step(s) (Parking Levels 2, 4, 6 and 8). Skip to the next section.

Step(s) (Parking Levels 2, 4, 6 and 8)

• There is a/are step(s) located to the north of the shopping centre.
• The step(s) is/are used to access Parking Levels 2, 4, 6 and 8.
• There is/are 15+ step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 19cm.
• The going of the step(s) is/are not between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are not easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are good.

You are on Lift (Parking Levels 2, 4, 6 and 8). Skip to the next section.

Lift (Parking Levels 2, 4, 6 and 8)

• There is a lift for public use.
• The lift is located to the north of the shopping centre.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 2, 4, 6 and 8.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is high.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The lift controls are within 80cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the right after the north mall entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is provided.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 97cm (3ft 2in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 150cm x 280cm (4ft 11in x 9ft 2in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • The transfer space is obstructed by the non-infectious waste bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 144cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is not a mirror.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • The contrast between the internal door and wall is fair.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Comments View
  • There is an intercom outside the accessible toilet that can be used to call a member of staff.
  • The height of the intercom from the floor is 93cm.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room for public use.
• The parent and baby room is located to the right after the north mall entrance.
• There is step-free access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 102cm (3ft 4in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 88cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.
• The female and male toilet facilities that were surveyed are located to the right after the north mall entrance.
• There is step-free access to the female and male toilet(s).
• There is pictorial signage on or near the toilet door.
• There is a lowered urinal available in the male toilet(s).
• The height of the lowered urinal is 54cm.
• There are no vertical wall-mounted grab rails at the lowered urinal.
• The lowered urinal does not contrast visually with the wall.
• There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
• An ambulant toilet with wall-mounted grab rails is not available.
• There is a lowered wash basin available.
• The height of the lowered wash basin is 74cm.
• There are no vertical wall-mounted grab rails at the lowered wash basin.
• The wash basin(s) tap type is sensor.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are good.