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Gracechurch Shopping Centre Car Park

210a Parade, Sutton Coldfield, B72 1PA

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Access Guide

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Getting Here

Getting Help and Assistance

  • Guest services associates, Security officers, Cleaning operatives and Car park attendants receive Autism Awareness training.
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
  • Alternative formats of the shopping centre map are available in large print.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The venue does not offer a quiet shopping experience.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include mobility scooters, motorised wheelchairs and wheelchairs.
  • To obtain mobility aids please contact Customer Care Office.

Multi-Storey Car Park

  • The shopping centre does have its own parking facilities.
  • The car park is located off Brassington Avenue.
  • The car park type is multi-storey.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 193cm (6ft 4in).
  • The car park does have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • Blue Badge bays are located on parking levels 1, 3 and 5.
  • There is a total of 950 parking bays in the car park of which 37 are designated for the use of Blue Badge holders.
  • There are parking charges for the car park.
  • Parking charges can be refunded at the venue.
  • Parking is not free for Blue Badge holders.
  • To see the parking charges please click here (opens new tab).
  • Payment machines are located Levels 1, 2, 3 and 5 of the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • There is not a/are not clearly marked drop-off point(s).

Multi-Storey Designated Parking Level (Parking Level 1)

  • There is/are 19 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 510cm (8ft 2in x 16ft 9in).
  • There is a 120cm marked zone around the Blue Badge parking bay(s).
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are not available on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park and at the payment machines in the building.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located in the lift lobby.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The pedestrian exit on this level gives access to the lifts located in the centre of the shopping centre.
    • The route to the pedestrian exit is accessible to a wheelchair user unaided.
    • It may be necessary to cross the path of moving vehicles between the Blue Badge parking bays and the pedestrian exit on this level.
    • The pedestrian exit is clearly visible from the car park.
    • There are marked walkways on this level to make routes safer for pedestrians.
    • The surface on the approach to the pedestrian exit is concrete.
    • The nearest designated Blue Badge parking bay is approximately 20m from the Parking Level 1 Pedestrian Exit.
    • Digital wayfinders are not available.

Car Park Pedestrian Exit (Parking Level 1 Pedestrian Exit)

  • This information is for the pedestrian exit located to the south of the car park.
  • The pedestrian exit is clearly signed.
  • The pedestrian exit is clearly signed with 'Mall Shopping'.
  • There is ramped/sloped access at this exit.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 135cm.
  • Pedestrian Exit View
    • Digital wayfinders are not available.
  • Ramp/Slope View
    • The ramp/slope is located in front of the exit.
    • The gradient of the ramp/slope is slight.
    • The lighting levels at the ramp/slope are good.

Multi-Storey Designated Parking Level (Parking Level 2 - Family First)

  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are available on this level.
    • There is/are 60 designated Parent and Child bays parking bay(s) on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park, at the payment machines in the car park and at the payment machines in the building.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located close to the exit into the shopping centre.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The pedestrian exit on this level gives access to the lifts located to the north of the shopping centre.
    • The route to the pedestrian exit is accessible to a wheelchair user unaided.
    • The pedestrian exit is clearly visible from the car park.
    • There are marked walkways on this level to make routes safer for pedestrians.
    • The surface on the approach to the pedestrian exit is tarmac.
    • Digital wayfinders are not available.

Car Park Pedestrian Exit (Parking Level 2 Pedestrian Exit)

  • This information is for the pedestrian exit located toward the north of the car park.
  • The pedestrian exit is clearly signed.
  • The pedestrian exit is clearly signed with 'Mall Shopping'.
  • There is step-free access at this exit.
  • There is a dark mat or floor marking at this exit that might be perceived as a hole.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 134cm.

Multi-Storey Designated Parking Level (Parking Level 3)

  • There is/are 10 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 510cm (8ft 2in x 16ft 9in).
  • There is a 120cm marked zone around the Blue Badge parking bay(s).
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are not available on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park, at the payment machines in the car park and at the payment machines in the building.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located at the side of this level and in the lift lobby.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The pedestrian exit on this level gives access to the lifts located in centre of the shopping centre.
    • The route to the pedestrian exit is accessible to a wheelchair user unaided.
    • The pedestrian exit on this level can be accessed from the Blue Badge bays on this level without crossing the path of any moving vehicles.
    • The pedestrian exit is clearly visible from the car park.
    • There are marked walkways on this level to make routes safer for pedestrians.
    • The surface on the approach to the pedestrian exit is tarmac.
    • The nearest designated Blue Badge parking bay is approximately 2m from the Parking Level 3 Pedestrian Exit.
    • Digital wayfinders are not available.

Car Park Pedestrian Exit (Parking Level 3 Pedestrian Exit)

  • This information is for the pedestrian exit located toward the south of the car park.
  • The pedestrian exit is clearly signed.
  • The pedestrian exit is clearly signed with 'Mall Shopping'.
  • There is ramped/sloped access at this exit.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 135cm.
  • Pedestrian Exit View
    • Digital wayfinders are not available.
  • Ramp/Slope View
    • The ramp/slope is located in front of the exit.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The lighting levels at the ramp/slope are good.

Car Park Pedestrian Exit (Parking Level 4 Pedestrian Exit)

  • This information is for the pedestrian exit located toward the north of the car park.
  • The pedestrian exit is clearly signed.
  • The pedestrian exit is clearly signed with 'Mall Shopping'.
  • There is step-free access at this exit.
  • There is a dark mat or floor marking at this exit that might be perceived as a hole.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 134cm.

Multi-Storey Designated Parking Level (Parking Level 5)

  • There is/are 8 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 510cm (8ft 2in x 16ft 9in).
  • There is a 120cm marked zone around the Blue Badge parking bay(s).
  • Blue Badge Parking View
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are not available on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park, at the payment machines in the car park and at the payment machines in the building.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located in the lift lobby.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The pedestrian exit on this level gives access to the lifts located in the centre of the shopping centre.
    • The route to the pedestrian exit is accessible to a wheelchair user unaided.
    • The pedestrian exit on this level can be accessed from the Blue Badge bays on this level without crossing the path of any moving vehicles.
    • The pedestrian exit is clearly visible from the car park.
    • There are marked walkways on this level to make routes safer for pedestrians.
    • The surface on the approach to the pedestrian exit is tarmac.
    • The nearest designated Blue Badge parking bay is approximately 2m from the Parking Level 5 Pedestrian Exit.
    • Digital wayfinders are not available.

Car Park Pedestrian Exit (Parking Level 5 Pedestrian Exit)

  • This information is for the pedestrian exit located toward the south of the car park.
  • The pedestrian exit is clearly signed.
  • The pedestrian exit is clearly signed with 'Mall Shopping'.
  • There is ramped/sloped access at this exit.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 135cm.
  • Pedestrian Exit View
    • Digital wayfinders are not available.
  • Ramp/Slope View
    • The ramp/slope is located in front of the exit.
    • The gradient of the ramp/slope is slight.
    • The lighting levels at the ramp/slope are good.

Car Park Pedestrian Exit (Parking Level 6 Pedestrian Exit)

  • This information is for the pedestrian exit located toward the north of the car park.
  • The pedestrian exit is clearly signed.
  • The pedestrian exit is clearly signed with 'Mall Shopping'.
  • There is step-free access at this exit.
  • There is a dark mat or floor marking at this exit that might be perceived as a hole.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 134cm.