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Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is on-street Blue Badge Bay parking.
  • The nearest train station is Euston and Paddington.
  • The nearest underground station is Baker Street.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
  • View information on getting here (opens new tab) .
  • The nearest underground stations with step free access is Paddington, Bond Street, and Kings Cross St Pancras.
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step free access via lift into the Ticket Office.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: There are some slight slopes in places around the exhibitions.
  • There is a Changing Places available within the Ticket Office.
• Getting Help and Assistance View
  • There is seating available.
  • There are fixed and portable hearing assistance systems.
  • You can borrow or hire the following equipment: a manual wheelchair.
  • Additional equipment which can be borrowed or hired includes: please contact please email [email protected].
  • British Sign Language can be provided virtually.
  • For health and safety reasons Madame Tussauds are only able to admit 3 wheelchairs per at one time, please visit the Madame Tussauds to book a time slot. Madame Tussauds is able supply a virtual BSL interpreter, please scan a QR code or speak to a member of staff for more information. There accessibility call buttons located throughout the building. If you need assistance, please press one of these buttons and a member of staff will come meet you. During your visit to Madame Tussauds London, should you wish to enter Madame Tussauds London but later feel that you need to go into a quieter space in the attraction for a short while then please speak to any member of our team who will be able to assist you and you can then re-join the flow of the attraction when you are ready. If you wish to leave the attraction, then a team member will call for a manager who will be able to facilitate your exit. The attraction can be busy and noisy at times and as such, There are ear defenders for hire. Please speak to a member of the Admissions team on the day of your visit. On selected dates there are adjusted opening hours, with limited tickets available, to host Quiet Sessions at Madame Tussauds London. During these sessions, the venue reduces the sounds and lights within the attraction to provide a quieter experience and a more comfortable visit for those with autism and other sensory requirements. Please contact the venue for more information.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

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Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • The toilet with adaptations is located in Sports and Culture, next to Fame and Spirt of London Ride and in the Star Wars Area.
  • The male and female step-free toilet facilities are located within the ticket office, before the Awards area, next to the Sports area, in Marvel area and in the Star Wars area.
  • The male and female toilet facilities are located in the shop and the male standard toilets in the Sports and Culture area , have stepped access only.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located In the ticket office.
  • Parent and baby changing facilities are located within the Toilet with adaptations next to Fame and Star wars and in the standard toilets next to Sports and Culture.

You are on Entrance (Ticket Office). Skip to the next section.

Entrance (Ticket Office)

• The entrance surveyed is located at the front of the building.
• There is step-free access via lift at the entrance.
• There are 3 steps, which are clearly marked, with handrails on both sides.
• All steps are not at the recommended height (between 15cm - 18cm).
• There are double manual doors which are permanently held open.
• The width of the opening is 200cm.
• There is a lift which bypasses the steps.

You are on Lift (Ticket Office Entrance). Skip to the next section.

Lift (Ticket Office Entrance)

• The lift surveyed is located after you enter.
• The distance from entrance is 2m.
• The most accessible route to the lift has step-free level access.
• Ticket Office Entrance to the Ticket Office are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and Braille markings.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 100cm.
• The internal dimensions of the lift are 100cm (width) x 140cm (depth).
• The internal lift control buttons have tactile markings and Braille markings.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit and a visual floor indicator.
• Lighting levels were even at the time of the survey.

You are on Visitor Centre (Ticket Office). Skip to the next section.

Visitor Centre (Ticket Office)

• The majority of aisle widths are 150cm+.
• All flooring is smooth and even.
• There is step-free level access to the counter.
• The height of the counter is 109cm.
• There is not a low level section at the recommended height for seated users (between 76cm - 86cm).
• Services/facilities available include: self service checkouts.
• There is background noise here.
• Staff can provide assistance with the self service machines. After purchasing tickets, visitors would back outside to the main entrance. There is a steep slope which connects the Ticket Office to the main attraction, this can be used to access gain access main area or access the changing places. There is also an additional external ticket office, located to the right of the shop, the height of the counter is 120cm.

You are on Changing Places (Ticket Office). Skip to the next section.

Changing Places (Ticket Office)

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• Location and Access View
  • The Changing Places facility surveyed is located to the left after you exit the lift.
  • The Changing Places toilet is in addition to other toilet facilities.
  • The distance from lift is 2m.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 102cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
  • The dimensions of the facility are 350cm (width) x 350cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet.
  • The transfer space on the right as you face the toilet is 100cm.
  • The transfer space on the left as you face the toilet is 90cm.
  • There is a spatula flush on the right transfer side.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 95cm from the floor.
• Changing Bench and Hoist Details View
  • The changing bench is free standing and height adjustable.
  • The length of the changing bench is 180cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 112cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 100cm from the floor.
  • A wide paper roll dispenser is available.
  • The height of the wide paper roll dispenser is 94cm.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 96cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is an unobstructed shelf.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The facility has a waste bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 100cm and 135cm from the floor.
  • A privacy screen is available.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Lift (Champagne Bar). Skip to the next section.

Lift (Champagne Bar)

• The lift surveyed is located to the right after entering the area from the ticket office.
• The most accessible route to the lift has step-free level access.
• Ticket Office to Champagne Bar are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 100cm.
• The internal dimensions of the lift are 100cm (width) x 140cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit.
• Lighting levels were even at the time of the survey.

You are on Eating and Drinking (Champagne Bar). Skip to the next section.

Eating and Drinking (Champagne Bar)

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• Location and Access View
  • The Champagne Bar is located to the left of the Ticket Office, when the bar is in use the doors are held open, and there is a lift to by the stairs.
  • The most accessible route has step-free level access and a lift.
  • There is step-free level access into this area.
• Service View
  • This area has a bar where drinks can be ordered.
  • Full table service is available on request only.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located at the rear of the seating area.
  • There is step-free level access to the counter.
  • The height of the counter is 120cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 83cm.
  • The counter has patterned/distracting backgrounds.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a medium visual contrast.
  • Seating available in this area includes: armchairs.
  • Furniture available in this area includes: coffee tables and high tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were even at the time of the survey.
  • The Champagne Bar is a pre booked facility, there is direct access from the Champagne Bar to the lift lobby.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• The entrance surveyed is located at the front of the building.
• There is step-free level access at this entrance.
• There are double manual doors which are permanently held open.
• The width of the opening is 150cm.

You are on Lift (Staff Operated - Access to All Areas). Skip to the next section.

Lift (Staff Operated - Access to All Areas)

• A member of staff needs to be notified for use of the lift.
• The floors which are accessible by this lift are all floors.
• The lift door opening width is 80cm.
• The dimensions of the lift are 110cm x 170cm.
• Internally the lift has: a separate door to exit, a visual floor indicator and an audible announcer.
• This lift is used to access all of the exhibition area, if you need to use this lift please speak to a member of staff.

You are on Stairs (Entrance to Main Lift Lobby). Skip to the next section.

Stairs (Entrance to Main Lift Lobby)

• The floors which are accessible by stairs are Entrance to the Main Lift Lobby.
• There are 15+ steps between floors.
• The steps are not clearly marked with handrails on both sides.
• This is a spiral staircase and will be narrower in some areas.

You are on Lift (Lift Lobby to Awards). Skip to the next section.

Lift (Lift Lobby to Awards)

• The floors which are accessible by this lift are the lobby area and the awards area.
• Externally the lift has: a door with a good colour contrast to the surroundings, buttons with a fair colour contrast to the surroundings and controls at a recommended height (between 90 - 110cm).
• The lift door opening width is 120cm.
• The dimensions of the lift are 170cm x 160cm.
• Internally the lift has: controls at a recommended height (between 90 - 120cm), tactile markings, buttons with a poor colour contrast to the surroundings, a visual floor indicator and an audible announcer.

You are on Stairs (Lift Lobby to Awards). Skip to the next section.

Stairs (Lift Lobby to Awards)

• The floors which are accessible by stairs are Lift Lobby to Awards.
• There are 15+ steps between floors.
• The steps are clearly marked with handrails on both sides.

You are on Attraction / Exhibit (Awards, Fashion, and Films). Skip to the next section.

Attraction / Exhibit (Awards, Fashion, and Films)

• There is step-free access to and throughout this area, via ramp/slope.
• The majority of walkways are 150cm+ wide.
• There is background noise here.
• The following may be experienced on the tour: strobe or flashing lights, flash photography, sudden loud noises and lighting effects.
• There are armchairs and bench seats in this area.
• Some of the seating is fixed.
• All flooring in the area is smooth and even.
• Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
• Lighting levels are low in some areas.
• There is very slight slope leading down to the awards area. There is a slight slope leading to the awards photograph opportunity. From the Awards area the route moves onto the Fashion exhibition. There is a wax hands counter located in the film area, the height of the counter is 95cm, there is a lowered section and washbasin available, which is 77cm. In all areas the walkways can get very congested. To get to the next area, go back to the accessible lift to go to the Sports/Culture, Royal Family, and Impossible Festival Exhibition There is a slight slope which can be used to bypass the Fashion exhibition to return to the lift.

You are on Stairs (Films to Sports and Culture, Royal Family, and Impossible Festival). Skip to the next section.

Stairs (Films to Sports and Culture, Royal Family, and Impossible Festival)

• The floors which are accessible by stairs are Films to Sports and Culture.
• There are 15+ steps between floors.
• The steps are clearly marked with handrails on both sides.
• The steps can be overcome by using the accessible lift.

You are on Attraction / Exhibit (Sports and Culture, Royal Family, and Impossible Festival). Skip to the next section.

Attraction / Exhibit (Sports and Culture, Royal Family, and Impossible Festival)

• There is step-free level access to and throughout this area.
• The majority of walkways are 150cm+ wide.
• There is background noise here.
• The following may be experienced on the tour: flash photography.
• All flooring in the area is smooth and even.
• Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
• The stepped access down from Films gives access to the Sports and Culture area. The accessible lift gives access to the Royal Family area. There is a ramp or stepped access to some of the Sports and Culture area. There is step free access throughout the rest of the areas. There are interactive exhibits. There is a slight slope to access the photo opportunities in the Impossible Festival. The walkways can be congested. There is stepped access leading down from the Impossible Festival to the Chambers of Horrors area and Spirit of London. Both areas can be accessed by the accessible lift.

You are on Accessible Toilet (Sports and Culture - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Sports and Culture - Right Hand Transfer)

• This accessible toilet is located next to the Sports and Culture area.
• There is step-free level access into the accessible toilet.
• There is pictorial and written text signage on or near the door.
• The door is manual, opens outwards and has a poor colour contrast.
• The width of the accessible toilet door opening is 79cm.
• The door has a locking handle.
• The dimensions of the cubicle are 155cm x 190cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the seat.
• The lateral transfer space is 88cm from the side of the toilet pan to the wall.
• There is a spatula flush on the transfer side.
• The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and a vertical rail on the right side of the wash basin.
• There is a dropdown rail on the transfer side.
• The following fixtures can be reached from the toilet seat: the toilet roll holder, the wash basin and the soap dispenser.
• The following fixtures cannot be reached from the toilet seat: hand dryer.
• The height of the toilet seat above floor level is 47cm.
• The height of the toilet roll holder is 125cm.
• The wash basin tap type is lever mixer.
• The height of the wash basin is 69cm.
• The height of the soap dispenser is 110cm.
• The height of the hand dryer is 88cm.
• There is pull cord emergency alarm at a recommended height (within 10cm from the floor).
• There is not a shelf.
• The cubicle also has: a waste bin with lid, a nappy/incontinence items bin and a sanitary bin.
• The cubicle does not have a mirror.
• The height of the coat hook is 125cm from the floor.
• The following have a good colour contrast with their surroundings: the floor.
• The following have a less clear colour contrast with their surroundings: the internal door, all grab rails and the toilet seat.

You are on Stairs (Impossible Festival to Chamber of Horrors). Skip to the next section.

Stairs (Impossible Festival to Chamber of Horrors)

• The floors which are accessible by stairs are Impossible Festival to Chamber of Horrors.
• There are more than 20 steps between floors.
• The steps are clearly marked with handrails on both sides.
• The steps are medium height (11cm - 17cm).
• Lighting levels are moderate to good.

You are on Attraction / Exhibit (Chamber of Horrors). Skip to the next section.

Attraction / Exhibit (Chamber of Horrors)

• There is step-free access to and throughout this area, via ramp/slope.
• The majority of walkways are not 150cm+ wide.
• There is background noise here.
• The following may be experienced on the tour: smoke, fog, or misting effects, flash photography and sudden loud noises.
• Some flooring in the area is smooth and even.
• Where the flooring is not smooth or even, this is due to uneven paving/tiles.
• Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
• Lighting levels are low here.
• There is step free access throughout the Chamber of Horrors. Guests not wishing to go through the Chambers of Horrors can bypass it and go directly to the Spirt of London Ride or Marvel area. There is slope leading up to the entrance to the Blind Beggar. There is a slope leading to the Jail area. The lighting levels can be very low in some parts of the Chamber of Horrors. The flooring is uneven in places and there are potential trip hazards. There are jump scares in places. At the rear of the Chamber of Horrors there is stepped access to the corridor leading to the Spirit of London ride. The steps can be overcome by using the accessible lift.

You are on Stairs (Chamber of Horrors to Fame and Spirit of London Ride Corridor). Skip to the next section.

Stairs (Chamber of Horrors to Fame and Spirit of London Ride Corridor)

• The floors which are accessible by stairs are Chamber of Horrors to Fame and Spirit of London Ride Corridor.
• There are more than 20 steps between floors.
• The steps are clearly marked with handrails on both sides.
• The steps are medium height (11cm - 17cm).
• Lighting levels are moderate to good.

You are on Spirit of London Ride. Skip to the next section.

Spirit of London Ride

• There is step only access onto the Spirit of London Ride and guests must be able to transfer from their wheelchair into the carriage.
• The carriages are moving at the transfer point but staff can stop them.
• There are VR headsets available for guests who can't access the ride to experience it, please speak to a member of staff for more information.

You are on Accessible Toilet (Fame and Spirit Of London - Left Hand transfer). Skip to the next section.

Accessible Toilet (Fame and Spirit Of London - Left Hand transfer)

• This accessible toilet is located along the corridor to Fame and Spirit of London.
• There is step-free level access into the accessible toilet.
• There is pictorial signage on or near the door.
• The door is manual, opens outwards and has a poor colour contrast.
• The width of the accessible toilet door opening is 85cm.
• The door has a locking handle.
• The dimensions of the cubicle are 155cm x 215cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the seat but it is obstructed.
• The lateral transfer space is 85cm from the side of the toilet pan to the wall.
• There is a push button flush on the wall above the cistern.
• The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
• There is a dropdown rail on the transfer side.
• The following fixtures can be reached from the toilet seat: the toilet roll holder, the wash basin and the soap dispenser.
• The following fixtures cannot be reached from the toilet seat: hand dryer.
• The height of the toilet seat above floor level is 46cm.
• The height of the toilet roll holder is 120cm.
• The wash basin tap type is sensor.
• The height of the wash basin is 73cm.
• The height of the soap dispenser is 85cm.
• The height of the hand dryer is 110cm.
• There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
• There is not a shelf.
• The cubicle also has: a full length mirror, a nappy/incontinence items bin, a sanitary bin and a padded back rest for seat.
• The cubicle does not have coat hooks.
• The following have a good colour contrast with their surroundings: the internal door, all grab rails, the dropdown rail and the floor.
• The following have a less clear colour contrast with their surroundings: the toilet seat.

You are on Attraction / Exhibit (Marvel). Skip to the next section.

Attraction / Exhibit (Marvel)

• There is step-free level access to and throughout this area.
• The majority of walkways are 150cm+ wide.
• There is background noise here.
• The following may be experienced on the tour: flash photography.
• All flooring in the area is smooth and even.
• Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
• Next to the Spirit of London Ride there are doors which provide direct access to the Marvel Exhibition area. There is a chocolate fondue counter, the height of the counter is 100cm and there is a portable loop. The exhibition area is split over 2 floors, the steps can be overcome by the accessible lift.

You are on Steps (Marvel Exhibit to Next Level). Skip to the next section.

Steps (Marvel Exhibit to Next Level)

• There are 10 or more steps.
• The steps are clearly marked with handrails on both sides.

You are on Lift (Marvel Exhibit to Next Level). Skip to the next section.

Lift (Marvel Exhibit to Next Level)

• A member of staff needs to be notified for use of the lift.
• The lift overcomes a small level change.
• The lift door opening width is 81cm.
• The dimensions of the lift are 81cm x 125cm.

You are on Attraction / Exhibit (Star Wars). Skip to the next section.

Attraction / Exhibit (Star Wars)

• There is step-free level access to and throughout this area.
• The majority of walkways are 150cm+ wide.
• There is background noise here.
• The following may be experienced on the tour: flash photography.
• There are bench seats in this area.
• All of the seating is fixed.
• All flooring in the area is smooth and even.
• Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
• The majority of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
• Lighting levels are low in some areas.
• The main route to the exhibit from the upper Marvel exhibit is stepped access and gives access to the Prequel Trilogy exhibits.
• The accessible route to the exhibit gives access to the rear of the area, in the Original Trilogy area next to the Empire Strikes Back and Return of the Jedi exhibits.
• There is a ramp leading down from the Yoda on Dagoba area down to the New Hope exhibits and Prequel Trilogy.
• The walkways can get very busy with other guests, it may be best to wait for them to pass before going to the start of the exhibit.
• There is a step up to the Mustafar photograph opportunity and the seats are fixed at the Millennium Falcon.
• The lift to exit the area and Madame Tussauds is located next to the Return of the Jedi exhibits.

You are on Accessible Toilet (Star Wars - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Star Wars - Right Hand Transfer)

• This accessible toilet is located next to the New Hope Exhibits.
• There is step-free access into the accessible toilet.
• There is pictorial signage on or near the door.
• There is a manual door which opens outwards and has a fair colour contrast.
• The width of the accessible toilet door opening is 85cm.
• The door has a locking handle.
• The dimensions of the cubicle are 150cm x 210cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the seat but it is obstructed.
• The lateral transfer space is 85cm from the side of the toilet pan to the wall.
• There is a lever flush on the transfer side.
• The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
• There is a dropdown rail on the transfer side.
• The following fixtures can be reached from the toilet seat: the toilet roll holder, the wash basin and the soap dispenser.
• The following fixtures cannot be reached from the toilet seat: hand dryer.
• The height of the toilet seat above floor level is 46cm.
• The height of the toilet roll holder is 90cm.
• The wash basin tap type is lever mixer.
• The height of the wash basin is 72cm.
• The height of the soap dispenser is 90cm.
• The height of the hand dryer is 92cm.
• The height of the baby change is 115cm.
• There a pull cord emergency alarm but it is not at a recommended height for seated users.
• There is not a shelf.
• The cubicle also has: a nappy/incontinence items bin and a sanitary bin.
• The cubicle does not have a mirror.
• The height of the coat hook is 175cm from the floor.
• The following have a good colour contrast with their surroundings: all grab rails, the dropdown rail, the floor and the toilet seat.
• The following have a less clear colour contrast with their surroundings: the internal door.

You are on Stairs (Star Wars to Shop and Exit). Skip to the next section.

Stairs (Star Wars to Shop and Exit)

• The floors which are accessible by stairs are Star Wars to Shop and Exit.
• There are more than 20 steps between floors.
• The steps are clearly marked with handrails on both sides.
• The steps are medium height (11cm - 17cm).
• Lighting levels are moderate to good.
• There are a set of security barriers at the bottom of the stairs.

You are on Lift (Star Wars to the Shop). Skip to the next section.

Lift (Star Wars to the Shop)

• A member of staff needs to be notified for use of the lift.
• The floors which are accessible by this lift are Star Wars to Shop.
• Externally the lift has: a door with a poor colour contrast to the surroundings.
• The lift door opening width is 80cm.
• The dimensions of the lift are 110cm x 140cm.
• Internally the lift has: a separate door to exit.

You are on Accessible Route to the Shop. Skip to the next section.

Accessible Route to the Shop

• After exiting the lift, the access to the shop is located along Allsop Place.
• There is a member of staff located at the entrance to the shop, who is able to put in place the portable ramp and operated the stair platform lift to overcome the steps.

You are on Shop (Gift). Skip to the next section.

Shop (Gift)

• The majority of aisle widths are 150cm+.
• All flooring in the shop is smooth and even.
• Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
• There is step-free level access to the till area.
• The height of the counter is 107cm.
• There is not a low level till at the recommended height for seated users (between 76cm - 86cm).
• The checkout area is placed in front of a patterned background.
• The till has a clearly signed hearing assistance system.
• Services/facilities available in the shop include: a portable card machine for payment.
• There is background noise here which varies, depending on the time of day.
• There are 5 steps to access a raised shopping area, there is a platform lift to overcome the steps.

You are on Lift (Raised Shopping Area). Skip to the next section.

Lift (Raised Shopping Area)

• This lift is a platform lift.
• A member of staff needs to be notified for use of the lift.
• The lift overcomes a small level change.
• Externally the lift has: a door with a poor colour contrast to the surroundings, buttons with a good colour contrast to the surroundings and controls at a recommended height (between 90 - 110cm).
• The lift door opening width is 80cm.
• The dimensions of the lift are 99cm x 140cm.
• Internally the lift has: a separate door to exit, controls at a recommended height (between 90 - 120cm), Braille markings, tactile markings, buttons with a good colour contrast to the surroundings and a visual floor indicator.

You are on Exit. Skip to the next section.

Exit

• The ramp overcomes the step.
• There are double manual doors which are permanently held open.
• The width of the opening is 185cm.
• There is a lift which bypasses the steps.

You are on Lift (Shop - Exit). Skip to the next section.

Lift (Shop - Exit)

• This lift is a stair lift (staff assistance required).
• A member of staff needs to be notified for use of the lift.
• The lift overcomes a small level change.
• The lift door opening width is 80cm.
• The dimensions of the lift are 80cm x 120cm.