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Terminal 2 World Duty Free

Manchester Airport, Manchester, M90 1QX

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Access Guide

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COVID-19 Information (Manchester Airport)

  • The information in this section was taken in October 2021.
  • Further information on terminal changes can be found here.
  • Hand sanitiser is available at all entry/exit points and key 'high touch' areas. These have been positioned so as to not impede general access around the site.
  • Manchester Airport strongly recommends the wearing of face coverings at all times in the terminal building. This is in line with government guidance, which states that it expects and recommends face coverings to be worn on public transport and where crowds can gather. Many airlines are continuing to make face coverings mandatory, so passengers are advised to check with their carrier before flying.
  • Signage is in place across the site to enforce the social distancing measures. This is supported by regular audio announcements.
  • Protective screens have been installed at all counters where face to face transactions occur including the reception points for assistance, check-in, ticket desks and in retail outlets. In other areas such as security where this is not practical, the wearing of face coverings is mandatory.
  • Toilets are available.
  • From Monday 4 October, those who have been fully vaccinated will not need a pre-departure test before arriving into England from a non red list country. Later in October, fully vaccinated passengers will be able to take a lateral flow test instead of a day 2 PCR test.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.

Related Access Guides (Departure Lounge - Pre Duty Free)

World Duty Free

  • There is step free access from the departure lounge pre duty free to the World Duty Free.
  • There is a short cut available for those with mobility issues to bypass the World Duty Free.
  • There are locked double doors located after the security, which lead to two lifts which gives access to the departure lounge - Post Duty Free, near to the passenger assistance area. Passengers must be accompanied by a member of staff when using this route.
  • The type of flooring in along the route is tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The main aisle width is over 200cm.
  • The majority of aisle widths are 150cm+.
  • There is clear signage to the departure lounge.
  • The shop does play background music.
  • The lighting levels are moderate to good.
  • The payment tills are located at the rear of the duty free area. There is a concierge collection point, located to the left after you enter.
  • The till(s)/counter(s) is/are clearly signed.
  • There is step-free access to the till(s)/counter(s).
  • There is a clear accessible route to the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are placed in front of a background which is patterned.
  • The height of the till(s)/counter(s) is/are low (76cm - 86cm).
  • There is not a lowered section at the till(s)/counter(s).
  • There is not a hearing assistance system at the till(s)/counter(s).

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.
  • The nearest accessible toilet(s) is/are located within the departure lounge before and after the World Duty Free.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located within the departure lounge before and after the World Duty Free.

Related Access Guides (Departure Lounge - Post Duty Free)