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Terminal 2 Post Duty Free (Leading to Departure Gates)

Manchester Airport, Manchester, M90 1QX

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Access Guide

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COVID-19 Information (Manchester Airport)

  • The information in this section was taken in October 2020.
  • The terminals remain open for business aligned to passenger schedules. However Terminals 2 and 3 have closed with all operations concentrated in Terminal 1. Further information on terminal changes can be found here.
  • Some of the car products have paused trading due to the changes in terminal operations. At present this includes; Meet and Greet products in all terminals, Jet Parks products and the Terminal 2 car parking products.
  • There have been no changes to the airports opening times.
  • A small external queuing system exists for Terminal 1 A.
  • To manage social distancing in the terminals, only travelling persons are permitted in terminal buildings.
  • For guests requiring special assistance they may be assisted up to such a point where they have reported to ABM or proceeded through security having completed the check-in process.
  • In Terminal 1 on the main departures level (A), access to the check-in hall is permitted only through Doors 2. Doors 1 & 3 are unavailable during this time.
    Access into the terminal using the escalator from the Skylink us not available. Adjacent lifts/stairs should be used.
  • Hand sanitiser is available at all entry/exit points and key 'high touch' areas. These have been positioned so as to not impede general access around the site.
  • General orientation around the buildings is unchanged with the exception of Terminal 1 check-in.
  • Signage is in place across the site to enforce the social distancing measures. This is supported by regular audio announcements.
  • Protective screens have been installed at all counters where face to face transactions occur including the reception points for assistance, check-in, ticket desks and in retail outlets. In other areas such as security where this is not practical, the wearing of face coverings is mandatory.
  • Toilets are available.
  • There have been no changes to the toileting facilities.
  • The adult changing facility in Terminal 2 is currently closed due to the closure of the terminal.
  • Additional Customer Service personnel have been added within the check-in halls to manage access control for travelling guests only.
  • • From December 2020, COVID testing will be available to meet UK and foreign government requirements for travel to destinations which require evidence of a negative test for entry or to reduce quarantine periods. From 15th December 2020, passengers arriving in the UK will be able to reduce their quarantine period by taking a test five days after arrival and receiving a negative result.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Introduction

  • Services / facilities within the building include Greggs, the Spud Factory, Joe's Kitchen, Post Office, Travelex Foreign Exchange, Boots, WHSmith, Spar, The Aviation Shop, Voyager Arcade and Car Rental Courtesy Phones.
  • Related link Terminal 1 Baggage Reclaim.
  • Http://www.disabledgo.com/access-guide/manchester-airport/terminal-1-baggage-reclaim-2

Introduction

  • Comments View
    • The departure level is accessed from the Biza Duty Free Shop.

Inside Access

  • There is level access in this area.
  • Background music is played in some shops.
  • Photograph 1 shows the main flight information boards, with a map of the departures level.
  • The map shows all facilities, shops and gates and is 15 metres from the exit from the Biza Duty Free Shop.

Reception (Passenger Information)

  • The desk is 42m (45yd 2ft) from the flight information boards.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.

Assistance Assembly Point

  • The assistance assembly point is located to the right of the flight information boards, next to the Passenger Information Desk,and 50 metres from the flight information boards.
  • For more information on assistance that is available, please see the Airport website Accessibility page.

Reception (Reception Point for Assistance)

  • Reception View
    • The reception point is located to the left as you exit Duty Free, between Gates 209 and 208.
    • The reception point is approximately 60m (65yd 1ft) from the Exit from Duty Free.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are good.
    • There is sufficient space to write or sign documents on the counter.
    • The clear knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • The type of flooring in the reception area is vinyl.
  • Reception Seating Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is sufficient space for a wheelchair user to use the waiting area.
  • Comments View
  • Comments View
    • Water is available from this area.

Other Floors (Executive Lounges)

  • Steps View
    • The floors which are accessible by stairs are 2-3.
    • There are 15+ steps between floors.
    • The lighting levels are medium.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.

Lift (Executive Lounge)

  • There is a lift for public use.
  • The lift is located to the left, opposite Gate 209.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 2-3.
  • The lift is 67m (73yd 10in) from the flight information boards.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 173cm x 184cm (5ft 8in x 6ft).
  • The clear door width is 110cm (3ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The controls for the lift are within 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does have Braille markings.
  • The lift does not have tactile markings.
  • Comments View
    • The Executive Lounges located here are the Servisair Lounge, the Escape Lounge and the Virgin Holidays v-room.

Outside Access (Gate 211)

  • This information is for the entrance located to the right as you enter the Departure Level.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 163cm (5ft 4in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is / are double.
    • The width of the door opening is 157cm (5ft 2in).
  • Comments View
    • Gate 211 is 41 metres from the flight information boards.
    • There is similar access to all other gates except 300.
    • The distances to the other gates from the flight information boards are as follows :-
    • To the right as you enter
    • Gate 212 - 216 entrance 87 metres
    • To the left as you enter
    • Gate 210 - 33 metres
    • Gate 209 - 71 metres
    • Gate 208 - 126 metres
    • Gate 207 - 173 metres
    • Gate 300 - 194 metres
    • Gate 206 - 220 metres
    • Gate 205 - 267 metres
    • Gate 204 - 315 metres
    • Gate 203 - 362 metres
    • Gates 201 & 202 - 402 metres.

Other Floors (Gate 211)

  • Steps View
    • The floors which are accessible by stairs are 0-1-2.
    • There are 15+ steps between floors.
    • The lighting levels are medium.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.

Lift (Gate 211)

  • There is a lift for public use.
  • The lift is located just inside the gate.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 0-1-2.
  • The lift is 9m (9yd 2ft) from the Gate 211 entrance.
  • The dimensions of the lift are 101cm x 217cm (3ft 4in x 7ft 1in).
  • The clear door width is 89cm (2ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lighting level in the lift is medium.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • Comments View
    • The lift is used to access the airbridge on level 1 and the remote access buses on level 0.
    • There are identical lifts for all gates, except 300 and 203.
    • Please see the separate sections for details of these lifts.

Level Change (Gate 211 Airbridge)

  • There is a ramp or slope to access this area/service.
  • There is a slope located on the airbridge, leading from level 1.
  • The slope is moderate.
  • The slope is permanent.
  • The gradient of the slope in the airbridge varies, depending on the aircraft it accesses.
  • All gates have airbridges except Gate 300.

Lift (Gate 203 Lift)

  • There is a lift for public use.
  • The lift is located just inside Gate 203.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 0-1-2.
  • The lift is 9m (9yd 2ft) from the Gate 203.
  • The dimensions of the lift are 140cm x 152cm (4ft 7in x 4ft 12in).
  • The clear door width is 110cm (3ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • Comments View
    • The lifts at all departure gates at this terminal are the same as this.

Smoking Area

  • The smoking area is located in the foyer area for Gate 300, on level 0, 20 metres from the Gate 300 lift.
  • It is accessed by 2 sets of double, heavy doors, 156cm wide, which open inwards.

Accessible Toilet (Opposite Gate 211)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 41m (44yd 2ft) from the Biza exit.
    • This accessible toilet is located to the right as you exit the Biza Duty Free Shop.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The dimensions of the accessible toilet are 140cm x 174cm (4ft 7in x 5ft 9in).
    • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 97cm (3ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • All accessible toilets within the airport have Non Visual Disabilities signage (photograph 4).
    • There is a RoomMate device available for the accessible toilet. RoomMate is an electronic, wall-mounted device which offers audio description of the toilet to blind and visually impaired visitors. For use of the RoomMate please phone the venue in advance.

Standard Toilet(s) (Opposite Gate 211)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located to the right of the Biza Duty Free Shop exit.
    • The female and male toilets are 44m (48yd 4in) from the Biza Duty Free Shop exit.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the toilet area.
    • The height of the baby change table once extended is 81cm (2ft 8in).
  • Comments View
    • The toilets also contain ritual washing facilities, accessed by a deep step.
    • Toilets and baby change facilities are also available across the departure level.

Changing Places (Terminal 2 - Post Duty Free - Departure Gate 208)

  • Location and access View
    • The facility is located opposite gate 208.
    • The facility is approximately 82m (89yd 2ft) from the main information boards.
    • There is level access to the facility.
  • Dimensions and features View
    • The dimensions of the facility are 302cm x 420cm (9ft 11in x 13ft 9in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is free standing.
    • The length of the facility changing bench is 180cm (5ft 11in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 84cm (2ft 9in).
    • The transfer space on the right as you face the toilet is 92cm (3ft).
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided for the toilet.
    • As you face the toilet the drop down rail(s) is/are on both sides.
    • The type of wash basin is adjustable.
    • Wall mounted grab rails are not available at the wash basin.
    • Disposal facilities are available.
    • A privacy screen is available.
    • Wide tear off paper roll is available.
    • The facility has a non-slip floor.
    • A functioning emergency alarm is available.
  • Comments View
    • A key code is required to access the changing place.
    • A courtesy phone at an accessible height is available next to the changing place to call to obtain the number code.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Staff are Text Relay aware.