Skip to main content

Terminal 1 Arrivals Gates 35 to 38

Manchester Airport, Manchester, M90 1QX

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

COVID-19 Information (Manchester Airport)

  • The information in this section was taken in October 2021.
  • Further information on terminal changes can be found here.
  • Hand sanitiser is available at all entry/exit points and key 'high touch' areas. These have been positioned so as to not impede general access around the site.
  • Manchester Airport strongly recommends the wearing of face coverings at all times in the terminal building. This is in line with government guidance, which states that it expects and recommends face coverings to be worn on public transport and where crowds can gather. Many airlines are continuing to make face coverings mandatory, so passengers are advised to check with their carrier before flying.
  • Signage is in place across the site to enforce the social distancing measures. This is supported by regular audio announcements.
  • Protective screens have been installed at all counters where face to face transactions occur including the reception points for assistance, check-in, ticket desks and in retail outlets. In other areas such as security where this is not practical, the wearing of face coverings is mandatory.
  • Toilets are available.
  • From Monday 4 October, those who have been fully vaccinated will not need a pre-departure test before arriving into England from a non red list country. Later in October, fully vaccinated passengers will be able to take a lateral flow test instead of a day 2 PCR test.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.

Outside Access (Arrival Gates)

  • This information is for the entrance located off the apron.
  • The main door(s) open(s) both ways.
  • The door(s) is / are double.
  • The width of the door opening is 126cm (4ft 2in).
  • Comments View
    • There is not level access at this gate.
    • The main doors open towards you (pull).
    • The doors are double width.
    • The doors are permanently held open.
    • The door opening is 153cm (5ft ) wide.
    • The top of the stairs from Gate 16 is 159 metres from Domestic Baggage Reclaim.
    • All other gates, except Gates 2-3, are similar to this, and are between 82 and 216 metres from Domestic Baggage Reclaim.
    • Passengers who may find difficulty with the stairs will be accompanied to Baggage Reclaim via a lift.

Level Change (Arrival Gates)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is slight.
  • The ramp/slope is permanent.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • Comments View
    • There are 15+ steps leading up from the gate to the arrival corridor.
    • The lighting levels at the steps are medium.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The handrails are on both sides.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 140m (153yd 4in) from the Domestic Baggage Reclaim.
    • This accessible toilet is located on the side of the main corridor, between Gates 16 and 17.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 228cm x 227cm (7ft 6in x 7ft 5in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 189cm (6ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • All accessible toilets within the airport have Non Visual Disabilities signage (photograph 3).
    • There is a RoomMate device available for the accessible toilet. RoomMate is an electronic, wall-mounted device which offers audio description of the toilet to blind and visually impaired visitors. For use of the RoomMate please phone the venue in advance.

Standard Toilet(s)

Other Floors (Arrival Gates to Arrival Corrridor)

  • Steps View
    • The floors which are accessible by stairs are 0-1.
    • There are 15+ steps between floors.
    • The lighting levels are moderate to good.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.

Lift (Arrival Gates to Arrivals Corridor)

  • There is a lift for public use.
  • The lift is located at the far end of the departures level.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 0-1.
  • Staff do need to be notified for use of the lift.
  • The dimensions of the lift are 91cm x 140cm (2ft 12in x 4ft 7in).
  • The clear door width is 79cm (2ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is good.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.

Inside Access

  • There is not level access in this area.
  • Background music is not played.
  • The lighting levels are varied.
  • Access to the Flight Transfers area is located off the main corridor, at the far end by Gate 1, 211 metres from Baggage Reclaim.

Level Change (Inside Access)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading down to Domestic Baggage Reclaim.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Related Access Guides (Domestic Baggage Reclaim)