Access Guide
Getting to the Etihad Stadium
Car Parking and Drop Off
Outer Concourse
Opening Times
- Monday - Saturday: 09:00 - 17:30.
- Sunday: 11:00 - 17:00 (Browsing from 10:00).
- On matchdays the store closes at kick-off and re-opens for 1 hour after the final whistle.
Outside Access (City Store - Tram Entrance)
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Entrance
View
- This information is for the entrance located opposite the tram stop.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 210cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There are security barriers at this entrance.
- The minimum width between the security barriers is 180cm.
- There is a member of staff available for assistance at this entrance.
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Comments
View
- This entrance can also be used to exit the store.
Outside Access (City Store - City Square Entrance)
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Entrance
View
- This information is for the entrance located on City Square.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 210cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There are security barriers at this entrance.
- The minimum width between the security barriers is 190cm.
- There is a member of staff available for assistance at this entrance.
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Comments
View
- There are bollards at the front of the entrance.
- The width between the bollards is 220cm.
- This entrance can also be used to exit the store.
Outside Access (City Store - Matchday Entrance)
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Entrance
View
- This information is for the entrance located on City Square.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width with an open extension leaf.
- The door(s) is/are permanently held open.
- The width of the door opening is 148cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There are security barriers at this entrance.
- There is a member of staff available for assistance at this entrance.
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Comments
View
- There are bollards at the front of the entrance.
- The width between the bollards is 220cm.
- This entrance can also be used to exit the store.
Shop
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Inside Access
View
- There is step-free access throughout the aisles.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- The flooring throughout the aisles is tiles.
- There is flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
- There is good colour contrast between the walls and floor in the majority of areas.
- Background music is played.
- The lighting levels are varied.
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Till(s)/Counter(s)
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- There is/are 3 till(s)/counter(s) available.
- There is a/are payment counter(s) and shirt printing counter(s) available.
- There are two payment counters located on the ground floor, to the far right when entering the City Square entrance.
There is a payment/shirt printing counter located on the first floor, to the rear of the store. - The till(s)/counter(s) is/are clearly signed.
- There is step-free access to the till(s)/counter(s).
- There is a clear accessible route to the till(s)/counter(s).
- The nearest till(s)/counter(s) is/are approximately 17m from the the City Square entrance.
- There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- Some of the tills/counters are placed in front of a background which is patterned.
- The height of the till(s)/counter(s) is/are medium height (77cm - 109cm).
- There is a low section at some of the tills/counters with a height of 76cm or below.
- There is not a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
- There is a hearing assistance system at the till(s)/counter(s).
- The hearing assistance system(s) is/are portable.
- The hearing assistance system(s) is/are signed.
- Staff are trained to use the system.
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Standard Fitting Room(s)
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- There is/are 2 standard fitting room(s).
- There is step-free access to the standard fitting room(s) .
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Other Floors (City Store)
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Stairs
View
- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the far left when entering the City Square entrance.
- The stairs are approximately 16m from the City Square entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are G and 1.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are good.
Lift (City Store)
- There is a lift for public use.
- The lift is located to the far left when entering the City Square entrance.
- The lift is clearly visible from the entrance.
- The lift is approximately 16m (17yd 1ft) from the City Square entrance.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G and 1.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is fair.
- The colour contrast between the external lift control plate and the wall is poor.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 107cm x 140cm (3ft 6in x 4ft 7in).
- There are no separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are low.
Ticket Office(s) (City Store - Matchday and Stadium Tour Tickets)
- There is/are 5 ticket office(s) located around the stadium.
- The matchday and stadium tour ticket counter is located on the first floor of the City Store.
- The ticket office(s) is/are approximately 17m from the lift.
- The ticket office(s) is/are clearly signed.
- There is step-free access to the ticket office(s).
- There is a clear unobstructed route to the ticket office(s).
- There are windows, TVs, glazed screens or mirrors behind the ticket office(s) which could adversely affect the ability of someone to lip read.
- The ticket office(s) is/are placed in front of a background which is patterned.
- The lighting levels at the ticket office(s) are good.
- The height of the ticket office(s) is/are high (110cm+).
- There is sufficient space to write or sign documents on the ticket office(s).
- There is a low section at the ticket office(s) with a height of 76cm or below.
- There is sufficient space to write or sign documents on the low section(s) of the ticket office(s).
- There is not a clear knee recess beneath the lowered section(s) of the ticket office(s).
- The ticket office(s) is/are staffed.
- There is a hearing assistance system at the ticket office(s).
- The hearing assistance system(s) is/are portable.
- The hearing assistance system(s) is/are signed.
- Staff are trained to use the system.
- The ticket office(s) is/are for home supporters.
Player Profile and Photo Collection
- The photo collection desk and player profile room is located within the City Store.
- The entrance into the room is 150cm wide.
- The flooring in the room is carpet
- The lighting levels within in the room are low.
- Two 'dugout' bucket seats are located in the room.
- There are multiple 'player profile' screens around the walls of the room.
- The heights of the screens range between 152cm and 185cm.
- The photo collection counter is at a height of 93cm.
- The photo collection touch screen is at a height of 130cm.
Exit (City Store)
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Exit
View
- This information is for the exit located immediately beyond the ground floor payment counters.
- The exit area/door is not clearly signed internally.
- The exit is step-free.
- The exit door(s) does not/do not contrast visually with its immediate surroundings.
- There is a canopy or recess which provides weather protection at this exit.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 140cm.
- There is a small lip on the threshold of the exit, with a height of 2cm or below.
- There is a member of staff available for assistance at this exit.