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City Store

Manchester City Football Club - Etihad Stadium, Etihad Campus, Manchester, M11 3FF

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Access Guide

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Getting to the Etihad Stadium

Car Parking and Drop Off

Outer Concourse

Opening Times

  • Monday - Saturday: 09:00 - 17:30.
  • Sunday: 11:00 - 17:00 (Browsing from 10:00).
  • On matchdays the store closes at kick-off and re-opens for 1 hour after the final whistle.

Outside Access (City Store - Tram Entrance)

  • Entrance View
    • This information is for the entrance located opposite the tram stop.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 210cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are security barriers at this entrance.
    • The minimum width between the security barriers is 180cm.
    • There is a member of staff available for assistance at this entrance.
  • Comments View
    • This entrance can also be used to exit the store.

Outside Access (City Store - City Square Entrance)

  • Entrance View
    • This information is for the entrance located on City Square.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 210cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are security barriers at this entrance.
    • The minimum width between the security barriers is 190cm.
    • There is a member of staff available for assistance at this entrance.
  • Comments View
    • There are bollards at the front of the entrance.
    • The width between the bollards is 220cm.
    • This entrance can also be used to exit the store.

Outside Access (City Store - Matchday Entrance)

  • Entrance View
    • This information is for the entrance located on City Square.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width with an open extension leaf.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 148cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are security barriers at this entrance.
    • There is a member of staff available for assistance at this entrance.
  • Comments View
    • There are bollards at the front of the entrance.
    • The width between the bollards is 220cm.
    • This entrance can also be used to exit the store.

Shop

  • Inside Access View
    • There is step-free access throughout the aisles.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • The flooring throughout the aisles is tiles.
    • There is flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
    • There is good colour contrast between the walls and floor in the majority of areas.
    • Background music is played.
    • The lighting levels are varied.
  • Till(s)/Counter(s) View
    • There is/are 3 till(s)/counter(s) available.
    • There is a/are payment counter(s) and shirt printing counter(s) available.
    • There are two payment counters located on the ground floor, to the far right when entering the City Square entrance.
      There is a payment/shirt printing counter located on the first floor, to the rear of the store.
    • The till(s)/counter(s) is/are clearly signed.
    • There is step-free access to the till(s)/counter(s).
    • There is a clear accessible route to the till(s)/counter(s).
    • The nearest till(s)/counter(s) is/are approximately 17m from the the City Square entrance.
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • Some of the tills/counters are placed in front of a background which is patterned.
    • The height of the till(s)/counter(s) is/are medium height (77cm - 109cm).
    • There is a low section at some of the tills/counters with a height of 76cm or below.
    • There is not a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
    • There is a hearing assistance system at the till(s)/counter(s).
    • The hearing assistance system(s) is/are portable.
    • The hearing assistance system(s) is/are signed.
    • Staff are trained to use the system.
  • Standard Fitting Room(s) View
    • There is/are 2 standard fitting room(s).
    • There is step-free access to the standard fitting room(s) .
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Other Floors (City Store)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the far left when entering the City Square entrance.
    • The stairs are approximately 16m from the City Square entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.

Lift (City Store)

  • There is a lift for public use.
  • The lift is located to the far left when entering the City Square entrance.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 16m (17yd 1ft) from the City Square entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G and 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 107cm x 140cm (3ft 6in x 4ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low.

Ticket Office(s) (City Store - Matchday and Stadium Tour Tickets)

  • There is/are 5 ticket office(s) located around the stadium.
  • The matchday and stadium tour ticket counter is located on the first floor of the City Store.
  • The ticket office(s) is/are approximately 17m from the lift.
  • The ticket office(s) is/are clearly signed.
  • There is step-free access to the ticket office(s).
  • There is a clear unobstructed route to the ticket office(s).
  • There are windows, TVs, glazed screens or mirrors behind the ticket office(s) which could adversely affect the ability of someone to lip read.
  • The ticket office(s) is/are placed in front of a background which is patterned.
  • The lighting levels at the ticket office(s) are good.
  • The height of the ticket office(s) is/are high (110cm+).
  • There is sufficient space to write or sign documents on the ticket office(s).
  • There is a low section at the ticket office(s) with a height of 76cm or below.
  • There is sufficient space to write or sign documents on the low section(s) of the ticket office(s).
  • There is not a clear knee recess beneath the lowered section(s) of the ticket office(s).
  • The ticket office(s) is/are staffed.
  • There is a hearing assistance system at the ticket office(s).
  • The hearing assistance system(s) is/are portable.
  • The hearing assistance system(s) is/are signed.
  • Staff are trained to use the system.
  • The ticket office(s) is/are for home supporters.

Player Profile and Photo Collection

  • The photo collection desk and player profile room is located within the City Store.
  • The entrance into the room is 150cm wide.
  • The flooring in the room is carpet
  • The lighting levels within in the room are low.
  • Two 'dugout' bucket seats are located in the room.
  • There are multiple 'player profile' screens around the walls of the room.
  • The heights of the screens range between 152cm and 185cm.
  • The photo collection counter is at a height of 93cm.
  • The photo collection touch screen is at a height of 130cm.

Exit (City Store)

  • Exit View
    • This information is for the exit located immediately beyond the ground floor payment counters.
    • The exit area/door is not clearly signed internally.
    • The exit is step-free.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a canopy or recess which provides weather protection at this exit.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 140cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
    • There is a member of staff available for assistance at this exit.