Access Guide
Getting to the Etihad Stadium
Car Parking and Drop Off
Outer Concourse
Access Point (Accessible Entrance D)
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Access Point
View
- This information is for the access point located at the front of the East Stand, between Turnstiles C and E.
- The access point is clearly signed.
- There is step-free access to the access point.
- The access point door(s) does not/do not contrast visually with its immediate surroundings.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The width of the access point opening is 110cm.
- There is a/are fixed ticket reader(s) at the access point.
- The height of the ticket reader(s) is/are 110cm.
- There is a steward available for assistance.
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Access to the Stand Concourse
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- There is step-free access from the access point to the stand concourse.
Lift (Accessible Entrance D)
- There is a lift for public use.
- The lift is located ahead as you enter.
- The lift is clearly visible from the entrance.
- The lift is approximately 3m (3yd 10in) from the Accessible Entrance D.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is poor.
- The clear door width is 130cm (4ft 3in).
- The dimensions of the lift are 150cm x 270cm (4ft 11in x 8ft 10in).
- There are no separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Access Point (Accessible Entrance W)
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Access Point
View
- This information is for the access point located at the front of The Colin Bell Stand.
- The access point is clearly signed.
- There is step-free access to the access point.
- The access point door(s) does not/do not contrast visually with its immediate surroundings.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The width of the access point opening is 110cm.
- There is a/are fixed ticket reader(s) at the access point.
- The height of the ticket reader(s) is/are 110cm.
- There is a steward available for assistance.
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Access to the Stand Concourse
View
- There is step-free access from the access point to the stand concourse.
Lift (Accessible Entrance W)
- There is a lift for public use.
- The lift is located ahead as you enter.
- The lift is clearly visible from the entrance.
- The lift is approximately 3m (3yd 10in) from the Accessible Entrance W.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is poor.
- The clear door width is 130cm (4ft 3in).
- The dimensions of the lift are 150cm x 270cm (4ft 11in x 8ft 10in).
- There are no separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Turnstile(s) (Family Stand - Level 2)
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Turnstile(s)
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- This information is for the turnstile(s) located on the outer wall of the Family Stand.
- The turnstile(s) used to access the stand is/are A2 and Z2.
- The turnstile(s) is/are clearly signed.
- The turnstiles are all similar.
- There is step-free access to the turnstile(s) surveyed.
- The turnstile(s) opening width is 50cm.
- There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
- The height of the ticket reader(s) is/are 110cm.
- There is a steward available for assistance.
- The turnstile(s) can be overcome by using either accessible entrance.
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Access to the Stand Concourse
View
- There is stepped access from the turnstile(s), to the stand concourse.
- There is/are 15+ step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are 17cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
Stand
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Stand
View
- This stand is for home and family supporters.
- This stand has a dedicated access point for wheelchair users.
- There are not designated spaces for wheelchair users within this stand.
- There is designated seating for ambulant disabled people within the stand.
- There is no specific seating area for ambulant supporters so please contact the club for more info.
- There is step-free access throughout the concourse area(s).
- The flooring in the concourse area(s) is concrete.
- Clear directional signage is provided in the concourse area(s).
- Background music/noise is not played in the concourse area(s).
- The concourse area(s) is/are congested on match days during busy periods (before kick off, just before and during half time and at the end of matches).
- The colour contrast between the walls and floor in the concourse area(s) is good.
- Lighting levels in the concourse area(s) are good.
- There are food and drink counters situated along the concourse area(s).
- Headsets for audio commentary can be used in this stand.
- There is not a deposit charge for the use of headsets.
- Headsets featuring full audio commentary are available upon request, please contact the club in advance if you require this service. .
The audio commentary service is provided free of charge.
The audio commentary headsets are delivered to the seat and set up by a member of staff.
Supporters with hearing aids can access full audio commentary by switching to ‘T’.
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Access to the Stand Seating
View
- There is stepped access from the concourse to stand seating.
- There is/are 9 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are 17cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.
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Stand Facilities
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- There is not an/are not accessible toilet(s) available within the stand.
- There are standard toilets available within the stand.
- There are not ambulant cubicles available in the standard toilets.
- There is not a separate parent and baby room within the stand.
Food and Drink (Family Stand - Level 2)
- The food and drink counter(s) is/are located along the concourse.
- The food and drink counter(s) is/are clearly signed.
- There is step-free access to the food and drink counter(s).
- The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
- There is not a low section at the food and drink counter(s) with a height of 76cm or below.
- There is a hearing assistance system at some of the food and drink counters.
- The hearing assistance system(s) is/are portable.
- The hearing assistance system(s) is/are signed.
- Staff are trained to use the system.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- There is a steward available to provide assistance with ordering food and drink.
- Stewards can assist in taking food and drink to the designated seating area(s).
- Some of the counters have a lowered section at a height of 85cm.