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Family Stand - Level 2

Manchester City Football Club - Etihad Stadium, Etihad Campus, Manchester, M11 3FF

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Access Guide

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Getting to the Etihad Stadium

Car Parking and Drop Off

Outer Concourse

Access Point (Accessible Entrance D)

  • Access Point View
    • This information is for the access point located at the front of the East Stand, between Turnstiles C and E.
    • The access point is clearly signed.
    • There is step-free access to the access point.
    • The access point door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The width of the access point opening is 110cm.
    • There is a/are fixed ticket reader(s) at the access point.
    • The height of the ticket reader(s) is/are 110cm.
    • There is a steward available for assistance.
  • Access to the Stand Concourse View
    • There is step-free access from the access point to the stand concourse.

Lift (Accessible Entrance D)

  • There is a lift for public use.
  • The lift is located ahead as you enter.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 3m (3yd 10in) from the Accessible Entrance D.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 150cm x 270cm (4ft 11in x 8ft 10in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Access Point (Accessible Entrance W)

  • Access Point View
    • This information is for the access point located at the front of The Colin Bell Stand.
    • The access point is clearly signed.
    • There is step-free access to the access point.
    • The access point door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The width of the access point opening is 110cm.
    • There is a/are fixed ticket reader(s) at the access point.
    • The height of the ticket reader(s) is/are 110cm.
    • There is a steward available for assistance.
  • Access to the Stand Concourse View
    • There is step-free access from the access point to the stand concourse.

Lift (Accessible Entrance W)

  • There is a lift for public use.
  • The lift is located ahead as you enter.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 3m (3yd 10in) from the Accessible Entrance W.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 150cm x 270cm (4ft 11in x 8ft 10in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Turnstile(s) (Family Stand - Level 2)

  • Turnstile(s) View
    • This information is for the turnstile(s) located on the outer wall of the Family Stand.
    • The turnstile(s) used to access the stand is/are A2 and Z2.
    • The turnstile(s) is/are clearly signed.
    • The turnstiles are all similar.
    • There is step-free access to the turnstile(s) surveyed.
    • The turnstile(s) opening width is 50cm.
    • There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
    • The height of the ticket reader(s) is/are 110cm.
    • There is a steward available for assistance.
    • The turnstile(s) can be overcome by using either accessible entrance.
  • Access to the Stand Concourse View
    • There is stepped access from the turnstile(s), to the stand concourse.
    • There is/are 15+ step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are 17cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Stand

  • Stand View
    • This stand is for home and family supporters.
    • This stand has a dedicated access point for wheelchair users.
    • There are not designated spaces for wheelchair users within this stand.
    • There is designated seating for ambulant disabled people within the stand.
    • There is no specific seating area for ambulant supporters so please contact the club for more info.
    • There is step-free access throughout the concourse area(s).
    • The flooring in the concourse area(s) is concrete.
    • Clear directional signage is provided in the concourse area(s).
    • Background music/noise is not played in the concourse area(s).
    • The concourse area(s) is/are congested on match days during busy periods (before kick off, just before and during half time and at the end of matches).
    • The colour contrast between the walls and floor in the concourse area(s) is good.
    • Lighting levels in the concourse area(s) are good.
    • There are food and drink counters situated along the concourse area(s).
    • Headsets for audio commentary can be used in this stand.
    • There is not a deposit charge for the use of headsets.
    • Headsets featuring full audio commentary are available upon request, please contact the club in advance if you require this service. .
      The audio commentary service is provided free of charge.
      The audio commentary headsets are delivered to the seat and set up by a member of staff.
      Supporters with hearing aids can access full audio commentary by switching to ‘T’.
  • Access to the Stand Seating View
    • There is stepped access from the concourse to stand seating.
    • There is/are 9 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are 17cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.
  • Stand Facilities View
    • There is not an/are not accessible toilet(s) available within the stand.
    • There are standard toilets available within the stand.
    • There are not ambulant cubicles available in the standard toilets.
    • There is not a separate parent and baby room within the stand.

Food and Drink (Family Stand - Level 2)

  • The food and drink counter(s) is/are located along the concourse.
  • The food and drink counter(s) is/are clearly signed.
  • There is step-free access to the food and drink counter(s).
  • The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
  • There is not a low section at the food and drink counter(s) with a height of 76cm or below.
  • There is a hearing assistance system at some of the food and drink counters.
  • The hearing assistance system(s) is/are portable.
  • The hearing assistance system(s) is/are signed.
  • Staff are trained to use the system.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is a steward available to provide assistance with ordering food and drink.
  • Stewards can assist in taking food and drink to the designated seating area(s).
  • Some of the counters have a lowered section at a height of 85cm.