Skip to main content

North East Quadrant Hospitality - Level 5

Manchester United Football Club - Old Trafford, Sir Matt Busby Way, Old Trafford, Manchester, M16 0RA

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff do not receive disability awareness/equality training.
  • Food and drink concession staff do not receive disability awareness/equality training.
  • Car parking attendants do not receive disability awareness/equality training.
  • Staff do not receive deaf awareness training.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is an assistance dog toilet or toileting area at the stadium/near by.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.

Getting Here

  • By Road View
    • From the North
      Leave the M60 at Junction 12 M602 (Salford/Manchester). At the end of the M602 (Junction 3) follow signs for Salford Quays & Trafford Park. At the roundabout turn right onto Trafford Road (A5063). At the bridge over the Manchester Ship Canal, keep in the right hand lane, turn right and follow the road round to Trafford Wharf Road, then left at the traffic lights, passing the Premier Inn. Continue through the lights to reach the stadium.
      From the South
      Leave the M6 at Junction 19 and take the A556 in the direction of Manchester Airport. Continue onto the M56 to Manchester, passing the Airport, and follow the signs to the M60 (North & West). Leave the M60 at Junction 7 (A56 Chester Road) and follow the signs for Manchester United. Please note, Sir Matt Busby Way is closed from Chester Road on Matchday.
    • There are multiple car parks around the stadium.
      Car parks E1, E2 and N1 have designated Blue Badge parking bays available.
      Some car parks are only used on matchdays, please contact the club for more information.
  • By Bus View
    • There is a bus stop within 150 metres of the stadium.
    • The nearest bus stops to the stadium are located on Wharfside Way and Chester Road.
  • By Train View
    • The nearest Railway Station is Manchester United Football Ground Station.
    • Although Manchester United Football Ground Station is the nearest train station, it is not the most accessible. Other stations near to the stadium include; Deansgate, Manchester Oxford Road and Manchester Piccadilly.
      The Metrolink service operates a frequent service from the City Centre (including Victoria & Piccadilly Stations) to Old Trafford station which is situated within a five minute walk of the football ground.
      North Western Trains operate a matchday only service from City Centre Stations direct to Old Trafford Stadium where the station is located alongside the Sir Bobby Charlton Stand.
      Old Trafford Metrolink station is accessible for wheelchair users, however Old Trafford Train Station is not.
    • For more information on National Rail Enquiries please click here (opens new tab).
  • By Metro View
    • The nearest Metro station is Old Trafford.
    • Old Trafford Metrolink is located on Brian Statham Way, next to told Old Trafford Cricket Ground.

Car Parking and Drop Off

Outer Concourse

  • There is step-free access throughout the outer concourse.
    The surface of the outer concourse varies between block paving and tarmac.
    There are some slight slopes leading from the external parts of the outer concourse.
    The sheltered areas of the outer concourse are located beneath the Sir Alex Ferguson Stand, Stretford End, part of the East Stand and beneath the Sir Bobby Charlton Stand.
    The Munich Tunnel is located beneath the Sir Bobby Charlton Stand.
    The Munich Disaster Clock is located on the south-east corner of the East Stand.
  • There are programme stalls located at regular intervals around the stadium.
    There are food and drink stands located around the outer concourse; outside the Stretford End and in front of the Sir Alex Ferguson Stand.
    There are independent food drink stands located along the streets leading up to the stadium.
    There is benched seating available in front of the East Stand and the Sir Alex Ferguson Stand.
    There are standard toilets located at the front of the East Stand. These toilets close once the turnstiles to the stand open.
    On matchdays there are portable toilet facilities available.
  • There is step-free access to the stand entrances.
  • There is a traffic exclusion zone before and after kick-off, at the top of Sir Matt Busby Way located either side of the A56 pedestrian crossing.
  • Clear directional signage is provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on match days.

Outside Access (North East Quadrant Entrance E4)

  • Entrance View
    • This information is for the entrance located on the north-east side of the stadium.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 190cm.
  • Comments View
    • There are 2 ticket readers located beyond the entrance.
    • Both ticket readers are at a height of 100cm.
    • A push pad is used to exit.
    • The height of the push pad is 80cm.
    • This entrance is used to access the North East Quadrant - Upper Tier concourse and Level 7 designated seating area.

Reception (North East Quadrant Reception)

  • Reception View
    • The reception point is located to the left as you enter Entrance E4.
    • The reception point is approximately 3m (3yd 10in) from the North East Quadrant Entrance E4.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
    • The type of flooring in the reception area is tiles.

Other Floors (North East Quadrant)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the right as you enter Entrance E4.
    • The stairs are approximately 2m from the North East Quadrant Entrance E4.
    • The stairs are clearly visible from the entrance.
    • There are manual, heavy, double doors to enter and exit the stairwell on the second floor, on the third floor, on the fourth floor, on the fifth floor and on the seventh floor.
    • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5, 6 and 7.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.

Lift (North East Quadrant)

  • There is a lift for public use.
  • The lift is located ahead as you enter Entrance E4.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 6m (6yd 1ft) from the North East Quadrant Entrance E4.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 2, 3, 4, 5 and 7.
  • There are manual, heavy, double doors to access the lift lobby on the second floor, on the third floor, on the fourth floor, on the fifth floor and on the seventh floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 109cm (3ft 7in).
  • The dimensions of the lift are 196cm x 168cm (6ft 5in x 5ft 6in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.
  • Comments View
    • These lifts are used to access the North East Quadrant - Upper Tier concourse and Level 7 designated seating area.

Getting Around (Level 5)

  • Access View
    • There is step-free access throughout the fifth floor.
  • Circulation View
    • There are doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is carpet and tiles.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • The lighting levels are good.
    • Access to other floors/levels is via stairs and lift.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Audio View
    • This venue does not play background music in public areas.

Eating and Drinking (The Academy - Level 5)

  • The following information is for the bar.
  • The bar is located to the right as you exit the lift on Level 5.
  • There is step-free access to the bar.
  • There is a/are double, heavy manual door(s) to access this area.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is high (110cm+).
  • There is a lowered section of the counter.
  • The lowered section of the counter is not at the recommended height of 76cm.
  • There is not a clear knee recess beneath the lowered section of the counter.
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • There is step-free access within the bar.
  • There is ample room for a wheelchair user to manoeuvre.
  • Background music varies according to the function/event.
  • The type of flooring in this area is carpet and vinyl.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 5m from the entrance/opening.
  • The nearest table is approximately 2m from the till/counter.
  • The distance between the floor and the lowest table is 48cm.
  • The distance between the floor and the highest table is 105cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • There are menu boards/signs available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.
  • Comments View
    • Designated seating is located on Level 7.
    • The general seating for The Academy is also located on Level 7.
    • There is a single door with a locked extension leaf leading out to the designated seating and general seating on Level 7.
    • There is level access from here to the designated seating.
    • There are 15+ steps leading to the general seating from here.

Eating and Drinking (500 Club - Level 5)

  • The following information is for the bar.
  • The bar is located to the left as you exit the lift on Level 5.
  • There is step-free access to the bar.
  • There is a/are double, heavy manual door(s) to access this area.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is high (110cm+).
  • There is a lowered section of the counter.
  • The lowered section of the counter is not at the recommended height of 76cm.
  • There is not a clear knee recess beneath the lowered section of the counter.
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • There is step-free access within the bar.
  • There is ample room for a wheelchair user to manoeuvre.
  • Background music varies according to the function/event.
  • The type of flooring in this area is vinyl.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 5m from the entrance/opening.
  • The nearest table is approximately 2m from the till/counter.
  • The distance between the floor and the lowest table is 48cm.
  • The distance between the floor and the highest table is 105cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are menu boards/signs available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.
  • Comments View
    • Designated seating is located on Level 7.
    • The general seating for the 500 Club is also located on Level 7.
    • There is a single door with a locked extension leaf leading out to the designated seating and general seating on Level 7.
    • There is level access from here to the designated seating.
    • There are 15+ steps leading to the general seating from here.

Accessible Toilet(s) (Level 5)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located to the right as you exit the lift on Level 5.
    • This accessible toilet is approximately 8m (8yd 2ft) from the lift.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 153cm x 200cm (5ft x 6ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 86cm (2ft 10in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 93cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 105cm (3ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 93cm (3ft 1in).

Standard Toilet(s) (Level 5)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on Level 5, outside the Academy and the 500 Club.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are vertical and horizontal grab rails on the left hand side only.
    • The wash basin tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Comments View
    • The male standard toilets outside the Academy have no ambulant cubicles.
    • The female standard toilets outside the 500 Club have no ambulant cubicles.

Designated Seating Area(s) (North East Quadrant - Upper Tier Level 7)

  • Seating Area 1 View
    • This information is for the designated seating area located in the upper tier.
    • The name of the designated seating area is Level 7.
    • There is step-free access to the designated seating area, via lift.
    • The designated seating area(s) is/are clearly marked.
    • The view from the seating area is good.
    • There is/are 8 designated space(s) for wheelchair users in the seating area.
    • Companions sit next to the patron and behind the patron.
    • There is sufficient space for an assistance dog to rest.
    • There is a dedicated steward to provide assistance.
    • There is an accessible toilet close to the seating area.

Accessible Toilet(s) (Level 7 Designated Seating - Block 3425)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located at the rear of Block 3425.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The dimensions of the accessible toilet are 195cm x 240cm (6ft 5in x 7ft 10in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 120cm (3ft 11in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 108cm (3ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Accessible Toilet(s) (Level 7 Designated Seating - 3426)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located at the rear of Block 3426.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 195cm x 240cm (6ft 5in x 7ft 10in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 115cm (3ft 9in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 108cm (3ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 95cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 107cm (3ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.