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Outpatients Department - Clinic A

Manchester Royal Infirmary, Oxford Road, Manchester, M13 9WL

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Access Guide

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Getting To The Hospital

  • By Road View
    • The main hospital site is located in the city centre of Manchester on one of the busiest roads in the region. It can be accessed by car via the M56 and Princess Road or the A34 and Birchfields Road from the south or the M66/M60 and Rochdale Road from the north. The post code for SAT NAV is M13 9WL.
    • Parking can be in high demand at the main site so please allow time to find a space when you arrive. Car parking for patients and visitors is largely located in one of the two multi-storey car parks located at either the North East (Grafton Street Multi-storey) or South West (Hathersage Road Multi-storey) of the site. Each of these car parks provide parking for patient, visitor and staff car parking and operates a pay on foot system where customers make their payment for parking on exiting the car park. A very limited amount of parking is available in front of Accident and Emergency which is a pay and display car park There are no parking charges for: Disabled badge holders Relatives of Intensive Care/High Dependency Unit patients Frequent attenders (three or more times a week) Relatives of long stay patients If all disabled spaces are full, disabled badge holders may park in any normal car park space free of charge.
  • By Bus View
    • The main hospital on Oxford Road is very well served by buses. Twenty different routes from across Manchester all stop directly here. This includes the hospitals hybrid bus (the 147) which costs £1.50 for a day ticket and travels from Manchester Piccadilly Train Station via the Universities, stopping on site. The First Bus 18 Service from Langley stops on The Boulevard which is close to all main hospital entrances. There is also a 'Park and Ride' service from which you can take a free shuttle bus to the main hospital site and then walk or catch a 5 minute bus down Oxford Road to the Dental Hospital. The Trafford General Hospital shuttle runs from 10am to 3pm, Monday to Friday. It departs from the main entrance of Trafford General Hospital towards the main hospital site on Oxford Road (and returns) approximately every 30 minutes.
  • By Train View
    • The closest railway stations are Manchester Oxford Road (MCO), approximately 1 mile away, and Manchester Piccadilly (MAN), approximately 1.5 miles away. Both are a short walk, cycle or bus ride from the main hospital site on Oxford Road.
  • By Tram View
    • The nearest tram stop is at St Peter's Square at the north end of Oxford Road, approximately 1.5 miles away. This is a short walk, cycle or bus ride from the main hospital site on Oxford Road.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located inside the Manchester Royal Infirmary Entrance 2.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0161 276 1234.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at both entrances.
  • Volunteers do not receive disability awareness / equality training.
  • Hospital staff do receive disability awareness / equality training.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request.
  • There is an assistance dog toilet or toileting area on the hospital site.
  • No hospital staff receive deaf awareness training.
  • The assistance dog toilet or toileting area is located on the grass area in front of the main Manchester Royal Eye Hospital Entrance.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact Main Hospital Reception.
  • Nursing staff complete an e-learning course to assist with treating patients with learning disabilities.

Hospital Parking (Grafton Street Car Park)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located to the North of the Manchester Royal Infirmary.
    • The car park type is multi storey.
    • The car park does have a height restriction barrier.
    • The maximum height is 200cm (6ft 7in).
    • The car park does not have a barrier control system.
    • The car park surface is concrete.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 100+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 490cm x 600cm (16ft 1in x 19ft 8in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located off Nelson Street next to the car park vehicular exit.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located throughout the car park.
    • Payment machines are located at the pedestrian entrance and along the Level 0 walkway which leads to the Security Office.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
  • Comments View
    • The car park uses Automated Number Plate Recognition (ANPR) for the payment of parking charges.

Outside Access (Manchester Royal Infirmary Entrance 1)

  • Entrance Details View
    • This information is for the entrance located off Grafton Street.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 116cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 168cm.
  • Ramp/Slope Details View
    • The ramp/slope is located directly in front of the Manchester Royal Infirmary Entrance 1.
    • The ramp/slope gradient is slight.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up the ramp.
  • Comments View
    • The first door is an automatic sliding door.

Outside Access (Manchester Royal Infirmary Outpatients Entrance - CLOSED TEMPORARILY)

  • Entrance Details View
    • This information is for the entrance located to the right of Manchester Royal Infirmary Entrance 1.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 150cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 150cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located between the two sets of doors.
    • The ramp/slope gradient is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up the ramp.
    • The width of the ramp is 112cm.
    • The lighting levels at the ramp/slope are medium.
  • Comments View
    • There are identical doors with a slope to exit the department.
    • This entrance was temporarily closed when last checked (27.02.20) and is not due to reopen until summer 2020.
    • Access to the Outpatients area is via Entrance 1 currently.

Entrance (Clinics A & B)

  • Entrance Details View
    • This information is for the entrance located in the clinics corridor.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is a hand sanitiser but it is not at a convenient height for wheelchair users.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 172cm.

Entrance (Outpatients Clinics Main Reception)

  • Entrance Details View
    • This information is for the entrance located off a corridor to the right of the Entrance 1 reception.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 170cm.

Opening Times (Clinic A)

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Entrance (Clinics A, B, C, D & E)

  • Entrance Details View
    • This information is for the entrance located in the Outpatients Department reception.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is a hand sanitiser at a convenient height for wheelchair users.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 81cm.

Reception (Clinic A)

  • Reception View
    • The reception point is located in the Clinic A waiting Area.
    • The reception point is approximately 4m (4yd 1ft) from the Clinic A & B entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • There is not a clear knee recess beneath the low section of the desk.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is bench seating and single seats without armrests.
    • The waiting room / area does not have background music playing.
    • There is a flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are medium.

Reception (Outpatients Department)

  • Reception View
    • The reception point is located ahead of you as you enter.
    • The reception point is approximately 15m (16yd 1ft) from the Manchester Royal Infirmary Outpatients entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • There is not a clear knee recess beneath the low section of the desk.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is bench seating and single seats with armrests.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is a flashing fire alarm beacon within the waiting room / area.
    • There is a television.
    • Subtitles are available.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are medium.

Inside Access

  • There is level access once inside.
  • This venue does not play background music.
  • Wayfinding signage is available.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are medium.

Consultation / Treatment Room (Consultation)

  • There is / are 3 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Consulting Room 17.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist can be brought in from another department.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are no chairs with armrests available.
  • All tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Consultation / Treatment Room (Examination)

  • There is / are 8 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Examination Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 88cm (2ft 11in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist can be brought in from another department.
  • There is not sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are no chairs with armrests available.
  • Some tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Accessible Toilet (Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located on the Clinic A corridor.
    • This accessible toilet is approximately 12m (13yd 4in) from the Clinic A & B entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a locking handle.
    • The door is heavy.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 172cm x 240cm (5ft 8in x 7ft 10in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 75cm (2ft 6in).
    • The lateral transfer space was obstructed at the time of the survey.
    • There are dropdown rails on both sides of the toilet.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 131cm (4ft 4in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 107cm (3ft 6in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 120cm.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 84cm (2ft 9in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is fair.
    • The contrast between the external door and wall is fair.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rails to the left of the toilet and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s) (Clinic A)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the Clinic A corridor.
    • The female toilet(s) is/are approximately 13m (14yd 8in) from the Clinic A & B entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • An ambulant toilet with wall mounted grab rails is available.
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the Clinic A corridor.
    • The male toilet(s) is/are approximately 18m (19yd 2ft) from the Clinic A & B entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • An ambulant toilet with wall mounted grab rails is not available.
    • Lighting levels are medium.
  • Comments View
    • There is a second male toilet on the clinic corridor 14m from the Clinic A & B entrance.

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