You are on Getting To (Urgent Treatment Centre - UTC). Skip to the next section.

Getting To (Urgent Treatment Centre - UTC)

• The Urgent Treatment Centre (UTC) is located on the ground floor of Manchester Royal Infirmary.
• The Urgent Treatment Centre (UTC) is approximately 53m from the Adult Emergency Department and Urgent Treatment Centre (UTC) entrance.
• The approach from the Grafton Street Car Park to the left of the Adult Emergency Department and Urgent Treatment Centre (UTC) entrance includes tactile paving, slight slopes and dropped kerbs.
  There is a drop off point located immediately in front of the UTC entrance.
• Access to the Urgent Treatment Centre (UTC) is via the Adult Emergency Department and Urgent Treatment Centre (UTC) entrance.
• Enter the hospital via the Adult Emergency Department and Treatment Centre (UTC) entrance, located off Nelson Street.
  Leave the waiting area down the slightly slopped corridor, to the right of reception.
  Follow the corridor round to the right.
  At the end of the corridor turn right and continue ahead.
  The entrance to the Urgent Treatment Centre (UTC) is located to the left.
• There is ramped/sloped access to the Urgent Treatment Centre (UTC).
• The most accessible route includes manual doors which may be difficult to open.
• Some flooring is shiny and patterned.
• There are not resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• The following toilet facilities are available along the route; accessible toilet (with right hand transfer) and standard toilets.
• View information on getting to and around the hospital (opens new tab)

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• Comments View
  • On arrival at the Adult Emergency Department and Urgent Treatment Centre (UTC ), patients should go to the Initial Assessment reception.
    
  • If patients have an appointment they should proceed to the Appointments Reception to the right of the initial assessment reception.

You are on Hospital Parking (Grafton Street Car Park). Skip to the next section.

Hospital Parking (Grafton Street Car Park)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located to the North of the Manchester Royal Infirmary.
  • The car park type is multi storey.
  • The car park does have a height restriction barrier.
  • The maximum height is 200cm (6ft 7in).
  • The car park does not have a barrier control system.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 100+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 490cm x 600cm (16ft 1in x 19ft 8in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located off Nelson Street next to the car park vehicular exit.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located throughout the car park.
  • Payment machines are located at the pedestrian entrance and along the Level 0 walkway which leads to the Security Office.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
• Comments View
  • The car park uses Automated Number Plate Recognition (ANPR) for the payment of parking charges.
  • Please note that some bays/areas are reserved for staff parking.

You are on Outside Access (Adult Emergency Department and Urgent Treatment Centre Entrance). Skip to the next section.

Outside Access (Adult Emergency Department and Urgent Treatment Centre Entrance)

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• Entrance Details View
  • This information is for the entrance located off Nelson Street.
  • There is a drop-off point at this entrance.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 120cm (3ft 11in).
  • The main door(s) open(s) towards you (pull).
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are double width.
  • The width of the door opening is 168cm.
• Ramp/Slope Details View
  • The ramp/slope is located at the front of the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up the ramp.

You are on Opening Times (Urgent Treatment Centre). Skip to the next section.

Opening Times (Urgent Treatment Centre)

• Monday 08:00 - 20:00.
• Tuesday 08:00 - 20:00.
• Wednesday 08:00 - 20:00.
• Thursday 08:00 - 20:00.
• Friday 08:00 - 20:00.
• Saturday 08:00 - 20:00.
• Sunday 08:00 - 20:00.

You are on Reception (Initial Assessment). Skip to the next section.

Reception (Initial Assessment)

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• Reception View
  • The reception point is located to the left of the Urgent Treatment Centre entrance.
  • The reception point is approximately 9m (9yd 2ft) from the Adult Emergency Department and Urgent Treatment Centre (UTC) entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is high (110cm+).
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 13/05/2024.
  • The hearing assistance system was not working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Comments View
  • Patients will be directed where to go after their assessment.

You are on Reception (Appointment). Skip to the next section.

Reception (Appointment)

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• Reception View
  • The reception point is located to the left of the Urgent Treatment Centre entrance.
  • The reception point is approximately 16m (17yd 1ft) from the Adult Emergency Department and Urgent Treatment Centre (UTC) entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is high (110cm+).
  • There is not sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 13/05/2024.
  • The hearing assistance system was not working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Comments View
  • Patients will be directed where to go after checking in for their appointment.

You are on Waiting Room / Area (Initial Assessment and Appointment). Skip to the next section.

Waiting Room / Area (Initial Assessment and Appointment)

• There is a waiting room / area.
• The waiting room / area is approximately 3m from the Adult Emergency Department and Urgent Treatment Centre (UTC) entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• All chairs are permanently fixed.
• Some chairs with armrests are available.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is a television.
• Subtitles are not available.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Triage Room 2). Skip to the next section.

Consultation / Treatment Room (Triage Room 2)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Triage Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Triage Room 3). Skip to the next section.

Consultation / Treatment Room (Triage Room 3)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Triage Room 3.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Reception (Emergency Department). Skip to the next section.

Reception (Emergency Department)

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• Reception View
  • The reception point is located ahead from the Emergency Department and Urgent Treatment Centre (UTC) entrance.
  • The reception point is approximately 14m (15yd 11in) from the Adult Emergency Department and Urgent Treatment Centre (UTC) entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is bench seating only.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is not space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Entrance (Urgent Treatment Centre). Skip to the next section.

Entrance (Urgent Treatment Centre)

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• Entrance Details View
  • This information is for the entrance located on the ground floor of Manchester Royal Infirmary.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 146cm.

You are on Department / Service (Urgent Treatment Centre). Skip to the next section.

Department / Service (Urgent Treatment Centre)

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• Department / Service Access View
  • The Urgent Treatment Centre is located on the ground floor of Manchester Royal Infirmary.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 174cm.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • There is level access throughout the department/service.
  • Staff can provide assistance with using any manual doors within the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are moderate to good.
• Department / Service Facilities View
  • This department/service has; a main reception, sub receptions, sub waiting areas, consultation rooms, a treatment room and standard toilet facilities.
  • There are 9 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are not accessible toilet facilities within the department/service.
  • Accessible toilet facilities are located within the entrance foyer of Manchester Royal Infirmary Entrance 1.
  • There are standard toilet facilities within this department/service.
• Comments View
  • All patients check in at the Initial Assessment reception of the Adult Emergency Department and Urgent Treatment Centre, or the main reception for appointments, before being asked to go the department.

You are on Reception (Urgent Treatment Centre). Skip to the next section.

Reception (Urgent Treatment Centre)

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• Reception View
  • The reception point is located to the left of the Urgent Treatment Centre entrance.
  • The reception point is approximately 6m (6yd 1ft) from the Urgent Treatment Centre entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is not sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • The seats have an armrest on one side only.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.
• Comments View
  • The reception is not staffed at all times.

You are on Consultation / Treatment Room (Bay H). Skip to the next section.

Consultation / Treatment Room (Bay H)

• There is / are 4 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Bay H.
• There is level access to the consultation / treatment room.
• There is not a/are not door(s) into the consultation / treatment room.
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is not a chair.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Consulting Room B). Skip to the next section.

Consultation / Treatment Room (Consulting Room B)

• There is / are 5 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Consulting Room B.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are easy to open.
• The width of the door opening is 78cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Standard Toilet(s) (Emergency Treatment Sub-Waiting Room). Skip to the next section.

Standard Toilet(s) (Emergency Treatment Sub-Waiting Room)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located to the left of the Emergency Department waiting area.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 19m from the Emergency Department and Urgent Treatment Centre entrance.
  • There is pictorial and written text signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is medium.
  • The colour contrast between the walls and floor is high.
  • Some toilet seats have a visual colour contrast.
  • An ambulant toilet cubicle is available.
  • There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
  • The visual contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is low.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • The height of the wash basin(s) is 87cm.
  • The wash basin(s) tap type is twist/turn.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above and to the left of the wash basin.
  • Lighting levels are moderate to good.