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Victoria Mill Health Care Centre

10 Lower Vickers Street, Miles Platting, M40 7LJ

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Access Guide

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Getting Here

Getting Help and Assistance

  • A member of staff trained in BSL skills is not normally on duty.
  • British Sign Language interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is a wheelchair to borrow to use around the building.
  • Water bowls for assistance dogs are not available.
  • There is not a/are not hearing assistance system(s) available.
  • Home visits services are available.

Services Available

  • Ground View
    • Diabetes use Consult Room 1.
    • Orthoptics and Speech Therapy use Therapy Room.
    • Paediatrics and Baby Clinic use Multipurpose Room.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located to the front and side of the Victoria Mill building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 3 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 240cm x 480cm (7ft 10in x 15ft 9in).
    • The nearest Blue Badge bay is 60m (65yd 1ft) from the Victoria Mill Health Care Centre entrance.
    • The furthest Blue Badge bay is 68m (74yd 1ft) from the Victoria Mill Health Care Centre entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac and block paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.

Outside Access (Victoria Mill Health Care Centre Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the side of the Victoria Mill building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped and stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is an intercom.
    • The height of the intercom is 139cm (4ft 7in).
    • There is not a hand sanitiser.
    • There is a door release button when exiting.
    • The height of the door release button is 97cm (3ft 2in).
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 107cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 99cm.
  • Ramp/Slope Details View
    • The ramp/slope is located to the left of the entrance.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the left going up the ramp.
    • The width of the ramp is 92cm.
    • The ramp/slope does bypass the step(s).
  • Step Details View
    • The step(s) is/are located in front of the entrance.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) is/are medium (11cm - 17cm).
    • There is not a/are not handrail(s) at the step(s).

Reception

  • Reception View
    • The reception point is located on the left from the Victoria Mill Health Care Centre main entrance.
    • The reception point is approximately 4m (4yd 1ft) from the Victoria Mill Health Care Centre main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.

Getting Around (Victoria Mill Health Care Centre)

  • Access View
    • There is step free access throughout the area.
  • Circulation View
    • There are not doors in corridors which have to be opened manually.
    • The type of flooring in walkways and corridors is laminate.
    • Handrails are not provided in corridors.
    • Seating is provided in corridors.
    • There is high visual contrast between the walls and floor in all corridors.
    • The lighting levels are good.
  • Signage and Wayfinding View
    • Wayfinding signage is not provided.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Consultation / Treatment Room (Consult Room 1 - Diabetes)

  • There is / are 3 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Consult Room 1.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 77cm (2ft 6in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are moderate to good.

Consultation / Treatment Room (Therapy Room - Orthoptics and Speech Therapy)

  • There is / are 3 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Therapy Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 78cm (2ft 7in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are adjustable.

Consultation / Treatment Room (Multi-Purpose Room - Baby Clinic)

  • There is / are 3 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Multi-Purpose Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are heavy.
  • The width of the door opening is 78cm (2ft 7in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are moderate to good.

Toilet with Adaptations (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • The accessible toilet was out of use at the time of the survey.
    • This accessible toilet is located ahead from the Victoria Mill Health Care Centre main entrance.
    • This accessible toilet is approximately 20m (21yd 2ft) from the Victoria Mill Health Care Centre main entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from reception.
    • There is pictorial and written text signage on or near the toilet door.
    • The visual contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 85cm (2ft 9in).
    • The visual contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The visual contrast between the horizontal grab rail and internal door is medium.
  • Toilet Features View
    • The dimensions of the accessible toilet are 172cm x 174cm (5ft 8in x 5ft 9in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 106cm (3ft 6in).
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The visual contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The visual contrast between the wall-mounted grab rail(s) and wall is high.
    • The visual contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general waste (with no lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat visual contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 77cm (2ft 6in).
    • The visual contrast between the toilet roll holder and the wall is low.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 105cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 100cm (3ft 3in).
    • The visual contrast between the towel dispenser and the wall is low.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 85cm (2ft 9in).
    • The visual contrast between the hand dryer and the wall is low.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located ahead from the Victoria Mill Health Care Centre main entrance.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 18m from the Victoria Mill Health Care Centre main entrance.
    • The visual contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 81cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are good.