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Café (WRVS)

North Manchester General Hospital, Delaunays Road, Crumpsall, Manchester, M8 5RB

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Access Guide

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Getting To The Hospital (Northern Manchester General Hospital)

  • By Road View
    • North Manchester General Hospital is located off Delaunays Road, Crumpsall. Follow signs from the A576 Middleton Road. Alternatively travel along the A664 Rochdale Road, turning onto Middleton Old Road, then onto Old Market Street until it becomes Delaunays Road. Access to the hospital site is also available off Crescent Road and Charminster Drive. The postcode for the sat-nav is M8 5RB.
    • The hospital has four building entrances, the Main Entrance on Crumpsall Way, Entrance 1 opposite Car Park 1, Entrance 3 (The Quad) and Entrance 4 both off Central Drive. Accident and Emergency has its own entrance off Central Drive. Patient and visitor parking areas are identified by green signage and are numbered 1 to 4. These numbers relate to the entrance they are nearest to. The nearest parking area for Accident and Emergency is Patient and Visitor Car Park 2. Drop off/pick up areas (orange signs) and some further small areas of patient and visitor parking, plus some Blue Badge parking are located near to the Main Entrance, Entrance 1 and Entrance 3 and some departments within the site itself. For Park House there are Blue Badge bays directly in front of the unit. The nearest main car park is Car Park 2.
  • By Bus View
    • The hospital has good bus service links. The main bus services are the 42, 52, 53 and 118 with a further seven bus services serving numerous locations.
    • There is an onsite bus stop.
    • The main bus stop is located outside the main entrance of the hospital and there are several other smaller bus stops around the site located on Central Drive.
    • The main entrance bus stop is a glass shelter with bench seating set at 43cm high. There is space for a wheelchair to wait in the shelter although space is limited.
    • The route to the main entrance from the bus shelter could be difficult without assistance. There are obstacles such as Bus stop signposts and waste bins. There is a road to cross with dropped curbs to get to the main hospital entrance. There are small slight slopes on the route to the hospital main entrance from the bus stop. The distance is approximately 40 metres from the bus stop to the hospital main entrance.
  • By Train View
    • The nearest mainline train station is Manchester Piccadilly Station. The station has step free access.
  • By Tram View
    • North Manchester General Hospital is a short walk (5-10 mins) from both the Abraham Moss and Crumpsall Metrolink stops on the Bury line.
  • Useful Links View

Getting Help and Assistance (North Manchester General Hospital)

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on level 2 in Block C.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0161 624 0420.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • Documents are available in an alternative format and can be provided to include: large print on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • A limited number of wheelchairs are available at each hospital entrance.

Hospital Parking (Main Entrance Accessible Parking)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located opposite the main Entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 40+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 465cm.
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located outside the pharmacy to the left of the main entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are not parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located there are no payment machines in this car park.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 40m (43yd 2ft) from the main entrance.
  • Comments View
    • There is a pedestrian crossing to get to the main entrance of the hospital which crosses a busy road.

Hospital Parking (Car Park 2)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located opposite the Accident and Emergency Entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) markings are faded.
    • There is/are 6 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 480cm (7ft 7in x 15ft 9in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located throughout the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 165m (180yd 1ft) from the main entrance.
  • Comments View
    • There are two blocks of Blue Badge Bays with 3 spaces each. They are located at either end of the car park.

Getting To (Café - WRVS)

  • The Café (WRVS) is/are located on the ground floor of block J.
  • Access to the Café (WRVS) is via the main hospital entrance.
  • Enter via the main hospital entrance and go straight ahead and the Café (WRVS) is located on the left.
  • There is step free access to the Café (WRVS).
  • The Café (WRVS) is approximately 12m from the Main Hospital entrance.
  • There are resting areas along the route.
  • Wayfinding signage is not provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 120cm (3ft 11in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 162cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 161cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located directly outside the main entrance.
    • The ramp/slope gradient is slight.

Opening Times (Café (WRVS))

  • Monday 08:00 - 18:00.
  • Tuesday 08:00 - 18:00.
  • Wednesday 08:00 - 18:00.
  • Thursday 08:00 - 18:00.
  • Friday 08:00 - 18:00.
  • Saturday 08:00 - 15:00.
  • Sunday 08:00 - 15:00.
  • Comments View
    • Accessible toilets and standard toilets are available next to the café.

Eating and Drinking (Café (WRVS))

  • Location and Access View
    • The following information is for the café.
    • The café is located next to the main entrance reception.
    • There is step-free access to the café.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered.
    • Menu types include; written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold snacks and drinks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 92cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is vinyl.
    • The lighting levels are moderate to good.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The distance between the floor and the underside of the lowest dining table is 92cm.
    • The distance between the floor and the underside of the highest dining table is 92cm.
    • The standard height for the underside of dining tables is 92cm.
    • The surface height of the lowest table is 96cm.
    • The surface height of the highest table is 96cm.
    • All tables are permanently fixed.
    • There are also high tables.
    • The type of flooring in this area is vinyl.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.
    • There is only a high bench table in the café area.

Toilet with Adaptations (Main Entrance - Left Hand Transfer With Baby Change)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the right of the main entrance reception.
    • This accessible toilet is approximately 15m from the main entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is medium.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 88cm (2ft 11in).
    • The contrast between the internal door and wall is low.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 215cm x 235cm (7ft 1in x 7ft 9in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The height of the light switch/pull cord is 116cm from floor level.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 110cm.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is medium.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is low.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a fixed horizontal rail without a padded backrest.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • The toilet seat colour contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 93cm (3ft 1in).
    • The contrast between the toilet roll holder and the wall is low.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 77cm (2ft 6in).
    • There are no vertical wall-mounted grab rails at the wash basin.
    • The wash basin tap type is twist/turn.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 122cm (4ft).
    • The contrast between the towel dispenser and the wall is medium.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 106cm (3ft 6in).
    • The contrast between the hand dryer and the wall is low.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 93cm.

Standard Toilet(s) (Main Entrance)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The male toilet is located to the left of the main entrance.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 6m from the main entrance.
    • There is pictorial and written text signage on or near the toilet door.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • The colour contrast between the internal toilet door(s) and wall(s) is high.
    • The colour contrast between the walls and floor is high.
    • Toilet seats do not have a high colour contrast.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 87cm.
    • The wash basin(s) tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located above and to the right of the basin.
    • Lighting levels are moderate to good.
  • Toilet Facilities 2 View
    • The female toilet is located to the left of the main entrance.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 10m from the main entrance.
    • There is pictorial and written text signage on or near the toilet door.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • The colour contrast between the internal toilet door(s) and wall(s) is high.
    • The colour contrast between the walls and floor is high.
    • The toilet seats have a high colour contrast.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 88cm.
    • The wash basin(s) tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located above and to both sides of the basins.
    • Lighting levels are low to moderate.

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