Access Guide
Getting To The Hospital (Northern Manchester General Hospital)
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By Road
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- North Manchester General Hospital is located off Delaunays Road, Crumpsall. Follow signs from the A576 Middleton Road. Alternatively travel along the A664 Rochdale Road, turning onto Middleton Old Road, then onto Old Market Street until it becomes Delaunays Road. Access to the hospital site is also available off Crescent Road and Charminster Drive. The postcode for the sat-nav is M8 5RB.
- The hospital has four building entrances, the Main Entrance on Crumpsall Way, Entrance 1 opposite Car Park 1, Entrance 3 (The Quad) and Entrance 4 both off Central Drive. Accident and Emergency has its own entrance off Central Drive. Patient and visitor parking areas are identified by green signage and are numbered 1 to 4. These numbers relate to the entrance they are nearest to. The nearest parking area for Accident and Emergency is Patient and Visitor Car Park 2. Drop off/pick up areas (orange signs) and some further small areas of patient and visitor parking, plus some Blue Badge parking are located near to the Main Entrance, Entrance 1 and Entrance 3 and some departments within the site itself. For Park House there are Blue Badge bays directly in front of the unit. The nearest main car park is Car Park 2.
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By Bus
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- The hospital has good bus service links. The main bus services are the 42, 52, 53 and 118 with a further seven bus services serving numerous locations.
- There is an onsite bus stop.
- The main bus stop is located outside the main entrance of the hospital and there are several other smaller bus stops around the site located on Central Drive.
- The main entrance bus stop is a glass shelter with bench seating set at 43cm high. There is space for a wheelchair to wait in the shelter although space is limited.
- The route to the main entrance from the bus shelter could be difficult without assistance. There are obstacles such as Bus stop signposts and waste bins. There is a road to cross with dropped curbs to get to the main hospital entrance. There are small slight slopes on the route to the hospital main entrance from the bus stop. The distance is approximately 40 metres from the bus stop to the hospital main entrance.
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By Train
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- The nearest mainline train station is Manchester Piccadilly Station. The station has step free access.
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By Tram
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- North Manchester General Hospital is a short walk (5-10 mins) from both the Abraham Moss and Crumpsall Metrolink stops on the Bury line.
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Useful Links
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- Walking Route map from Crumpsall Metrolink.
- To view the web page described above click here (opens in new tab).
- Go Northwest Buses.
- To view the web page described above click here (opens in new tab).
- Information on Stagecoach Buses.
- To view the web page described above click here (opens in new tab).
- Northern Railway.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance (North Manchester General Hospital)
- To see the hospital map please click here (opens new tab).
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 0161 276 8686.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is not available at the hospital.
- A limited number of wheelchairs are available at each hospital entrance.
All staff complete an e-learning course to assist with treating patients with learning disabilities.
Patients can download a copy of the PALS leaflet or an easy-read version of the PALS leaflet.
Hospital Parking (Car Park 1)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located outside Outpatients F to the left of the main building.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 5 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 465cm.
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located outside entrance 1.
- There is a dropped kerb from the drop-off point.
- The dropped kerb does not have tactile paving.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Payment machines are located throughout the car park.
- There is a payment machine at a convenient height for wheelchair users.
- There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 28m (30yd 1ft) from the Outpatients F.
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Comments
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- The nearest designated bay is 90m from Entrance 1 of the main hospital building.
- There is a pedestrian crossing between the car park and Entrance 1 of the hospital.
- The route from this car park to entrance 1 has slopes and dropped kerbs and assistance may be required.
Getting To (Nuclear Medicine Department)
- The Nuclear Medicine Department is/are located on level 0 of K Block.
- Access to the Nuclear Medicine Department is via the entrance 1.
- Enter via entrance 1 of the hospital and go straight ahead down the corridor and turn left into the lift lobby.
Take the lift to level 0 and on exiting the lifts turn right and then right again and the entrance to the Nuclear Medicine Department is located ahead of you. - There is step free access, via lift, to the Nuclear Medicine Department.
- The Nuclear Medicine Department is approximately 20m from the lift.
- There are not resting areas along the route.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Outside Access (Entrance 1)
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Entrance Details
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- This information is for the entrance located to the left of the building.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is not a bell/buzzer.
- There is not an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 120cm (3ft 11in).
- There is not a door release button when exiting.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 176cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 165cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
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Ramp/Slope Details
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- The ramp/slope is located directly leading to the entrance.
- The ramp/slope gradient is slight.
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Comments
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- There are bollards to the left of the entrance where the ambulances park, these do not interfere with the access to the entrance.
Outside Access (Main Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the hospital.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is not a bell/buzzer.
- There is not an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 120cm (3ft 11in).
- There is not a door release button when exiting.
- Standard manual wheelchairs are available for people to borrow at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 162cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 161cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
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Ramp/Slope Details
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- The ramp/slope is located directly outside the main entrance.
- The ramp/slope gradient is slight.
Other Floors (K Block)
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Stairs
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- Signs indicating the location of the stairs are clearly visible from the entrance.
- There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are 0, 1, 2 and 3.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are provided on landings.
- The lighting levels are moderate to good.
Lift (H Block Lift)
- There is a lift for public use.
- The lift is located on the main hospital corridor.
- Signs indicating the location of this lift are clearly visible from the entrance.
- The lift is approximately 118m (129yd 2in) from the main entrance.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are 0, 1 and 2.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The visual contrast between the external lift controls and the control plate is low.
- The visual contrast between the external lift control plate and the wall is high.
- The clear door width is 130cm (4ft 3in).
- The dimensions of the lift are 180cm x 280cm (5ft 11in x 9ft 2in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing assistance system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is low to moderate.
Opening Times
- Monday 08:00 - 16:00.
- Tuesday 08:00 - 16:00.
- Wednesday 08:00 - 16:00.
- Thursday 08:00 - 16:00.
- Friday 08:00 - 16:00.
- Saturday Closed.
- Sunday Closed.
Department / Service (Nuclear Medicine Department)
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Department / Service Access
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- The Nuclear Medicine Department is located on level 0 of K Block.
- There is a/are door(s) leading into the department/service.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 168cm .
- There is not a bell/buzzer.
- There is not an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 123cm (4ft).
- There is a door release button when exiting.
- The height of the door release button is 112cm (3ft 8in).
- There is level access throughout the department/service.
- There is clear signage on the department/service.
- The type of flooring is vinyl/laminate.
- There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
- The department/service does not play background music.
- The lighting levels are moderate to good.
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Department / Service Facilities
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- This department/service has; standard toilet facilities, ambulant toilet facilities for everyone, a sub waiting area, a waiting room/area, treatment rooms, accessible toilet facilities for everyone, a consultation room and a main reception.
- There are 5 consultation/treatment rooms in this department/service.
- A hearing assistance system is not available in the department/service.
- A mobile hoist is not available on the department/service.
- There are accessible toilet facilities within the department/service.
- There are standard toilet facilities within this department/service.
Reception (Nuclear Medicine Department)
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Reception
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- The reception point is located in front as you enter the department.
- The reception point is approximately 8m (8yd 2ft) from the Nuclear Medicine Department entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are moderate to good.
- The height of the reception counter is low (76cm or lower) .
- There is sufficient space to write or sign documents on the counter.
- The counter is staffed.
- There is a bell to attract attention.
- The bell is not at a suitable height for a wheelchair user.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 20/10/2021.
- The hearing assistance system was working at the time of testing.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- The seats do not have armrests.
- No tables are permanently fixed.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are available.
- Vending machines are not available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are moderate to good.
Waiting Room / Area (Sub-Waiting)
- There is a waiting room / area.
- The waiting room / area is approximately 8m from the Nuclear Medicine Department Reception.
- There is level access into the waiting room / area.
- There is a/are door(s) into the waiting room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are permanently held open.
- The width of the door opening is 84cm (2ft 9in).
- The type of flooring is vinyl/laminate.
- There is not a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- Some chairs with armrests are available.
- Some tables are permanently fixed.
- The surface height of the lowest table is 46cm.
- The surface height of the highest table is 93cm.
- The tables do contrast visually with the floor.
- There is ample room for a wheelchair user to manoeuvre.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are moderate to good.
Consultation / Treatment Room (Injection Room)
- There is / are 3 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Injection Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 83cm (2ft 9in).
- The type of flooring is vinyl/laminate.
- There is not room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is/are height adjustable.
- All chairs have armrests available.
- No tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are good.
Imaging Room (Gamma Camera Room 2)
- This section describes the Gamma Room(s), located in the treatment area.
- There is / are 2 Gamma Room(s) available.
- The name / number of the room surveyed was; Gamma Camera Room 2.
- This room is not accessed via a changing room.
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Imaging Room
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- There is step free access into the imaging room.
- The door opens inwards.
- The door(s) is/are single width with a locked extension leaf.
- The door(s) has/have a closer and maybe difficult for some to open.
- A member of staff is available to assist with opening the door if required.
- The width of the door is 90cm.
- There is sufficient space for a wheelchair user to manoeuvre within the imaging room.
- The type of flooring is vinyl/laminate.
- There is a bed / couch.
- The bed / couch is adjustable.
- There is no hoist available.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the imaging room.
- The lighting levels in the imaging room are adjustable.
Consultation / Treatment Room (Recovery Room)
- There is / are 3 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Recovery.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are easy to open.
- The width of the door opening is 86cm (2ft 10in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- Some chairs are height adjustable.
- All chairs have armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are moderate to good.
Toilet with Adaptations (Sub Waiting Room - Left Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located in the sub waiting room.
- This accessible toilet is approximately 8m from the reception.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is written text and pictorial signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 83cm.
- The contrast between the internal door and wall is high.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 148cm x 255cm.
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The visual contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are pedal bin disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 105cm and 115cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 94cm (3ft 1in).
- The contrast between the toilet roll holder and the wall is high.
- There is a wash basin.
- The wash basin and tap(s) cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 93cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 136cm (4ft 6in).
- The contrast between the towel dispenser and the wall is high.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 90cm (2ft 11in).
- The visual contrast between the hand dryer and the wall is high.
Toilet with Adaptations (Reception Waiting Area - Right Hand Transfer With Baby Change)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located in the reception waiting area.
- This accessible toilet is approximately 10m from the entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is written text and pictorial signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 83cm.
- The contrast between the internal door and wall is high.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 180cm x 255cm.
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 111cm.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The visual contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are pedal bin disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 163cm and 174cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 92cm (3ft).
- The contrast between the toilet roll holder and the wall is high.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 118cm.
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 133cm (4ft 4in).
- The contrast between the towel dispenser and the wall is high.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 90cm (2ft 11in).
- The visual contrast between the hand dryer and the wall is high.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 95cm.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- North Manchester General Hospital - Blocks H, I, J and K link (new tab) - click here.
