Access Guide
Overview (Macmillan Wellbeing Centre)
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About
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- Services available in the venue include: counselling and therapy services.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a drop-off point.
- The nearest train station is Chassen Road.
- The nearest bus station is Trafford centre.
- The nearest Metro station is Trafford Centre.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout.
- Access throughout may include manual doors and narrow walkways.
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Getting Help and Assistance
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- There is seating available.
- There is a portable hearing assistance system.
- British Sign Language interpreters can be provided on request.
- Documents are available in the following formats: large print (on request) and different languages (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
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Related Access Guides
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- View information on Trafford General Hospital Parking (opens new tab) .
- View information on Trafford General Hospital Getting To and Getting Around (opens new tab) .
- View information on Trafford General Hospital Entrances (opens new tab) .
- View information on Trafford General Hospital Public Toilets (opens new tab) .
Toilet and Changing Facilities (Macmillan Wellbeing Centre)
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located to the left from the Macmillan Wellbeing Centre entrance.
- The toilet with adaptations has a transfer space on both sides.
- The male and female step-free toilet facilities are located to the right from the Macmillan Wellbeing Centre entrance.
- The shared step-free toilet facilities are located to the left from the Macmillan Wellbeing Centre entrance.
Parking (Macmillan Wellbeing Centre - Accessible Parking)
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Car Park
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- The car park is located in front of the Macmillan Wellbeing Centre.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 3 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 235cm (width) x 460cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 135cm.
- The nearest designated bay is 9m from the Macmillan Wellbeing Centre entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for visitors and Blue Badge holders only.
- Parking is free for all users.
- Clearly presented parking signs are available.
- Parking is limited to 3 hours.
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Drop-off Point
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- There is a designated drop-off point available.
- The designated drop-off point is located in front of the Macmillan Wellbeing Centre entrance.
- There is a dropped kerb without tactile paving from the drop-off point.
Entrance (Macmillan Wellbeing Centre - Building Entrance)
- This entrance is located at the front of the Macmillan Wellbeing Centre.
- The entrance area is not clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a bell at a height of 124cm.
- The height of the hand sanitiser is 122cm.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 100cm.
- The doors have a low visual contrast.
- There is a second set of double automatic doors .
- The second set of doors open by sliding.
- The width of the opening is 90cm.
- The second set of doors have a low visual contrast.
Reception (Macmillan Wellbeing Centre)
- The reception is located to the left from the Macmillan Wellbeing Centre entrance.
- The distance from the Macmillan Wellbeing Centre entrance is 3m.
- There is step-free level access to reception.
- The height of the reception desk is 79cm.
- There is a clearly signed portable hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is background noise in this area.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: armchairs.
- Furniture available in this area includes: tables and coffee tables.
- The tables are fixed.
Getting Around (Macmillan Wellbeing Centre)
- There is step-free level access throughout all areas.
- Access throughout may include manual doors and narrow walkways.
- There is a high visual contrast between the walls and floor in all areas.
- There is background noise in some areas of the venue.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Lighting levels vary due to the size of the space.
Consultation / Medical Room (Therapy Room 1)
- There are 2 consultation/medical rooms available.
- The room surveyed was; Therapy Room 1.
- The room is located on Floor G of the Macmillan Wellbeing Centre, on the left side of the building.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 77cm.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- The treatment table is free standing and height adjustable.
- The length of the treatment table is 190cm.
- Seating available in the room includes: chairs with armrests and chairs without armrests.
- Furniture available in the room includes: desks.
- Some furniture is fixed.
- There is not a hearing assistance system.
- There may be background noise in this room.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
- Lighting levels are adjustable.
- The room has sensory lighting.
Consultation / Medical Room (Counselling Room 1)
- There are 4 consultation/medical rooms available.
- The room surveyed was; Counselling Room 1.
- The room is located on Floor G of the Macmillan Wellbeing Centre.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 77cm.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: armchairs.
- Furniture available in the room includes: coffee tables.
- There is not a hearing assistance system.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Seating Area (Lounge)
- The lounge is located to the right from the Macmillan Wellbeing Centre entrance.
- The most accessible route has step-free level access and narrow walkways.
- There is step-free level access into this area.
- There are double manual doors with a high visual contrast.
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Location and Access
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- The doors open towards you.
- The width of the opening is 124cm.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor visual contrast varies between low and high.
- Seating available in this area includes: chairs with armrests, chairs without armrests and riser recliner chairs.
- Furniture available in this area includes: tables, coffee tables and height adjustable tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There may be background noise in this area.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Consultation / Medical Room (Sensory Room)
- There is 1 consultation/medical room available.
- The room surveyed was; Sensory Room.
- The room is located to the right from the Macmillan Wellbeing Centre entrance, at the far end of the lounge.
- The most accessible route to the room has step-free level access, manual doors and narrow walkways.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 77cm.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests and armchairs.
- Furniture available in the room includes: tables and coffee tables.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
- Lighting levels are adjustable.
Room (Kingston Room)
- The room is located on Floor G of the Macmillan Wellbeing Centre.
- The distance from the Macmillan Wellbeing Centre entrance is 20m.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There are double manual doors with a high visual contrast.
- One of the doors was locked at the time of the survey.
- The locked door can be opened on request .
- The doors open inwards.
- The width of the opening is 86cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests and armchairs.
- Furniture available in the room includes: tables and coffee tables.
- The surface heights are not suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Room (Information Room)
- The room is located on Floor G of the Macmillan Wellbeing Centre.
- The distance from the Macmillan Wellbeing Centre entrance is 8m.
- The most accessible route to the room has step-free level access.
- There is no signage on or near the door.
- There is step-free level access into the room.
- The width of the opening is 155cm.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests and sofas.
- Furniture available in the room includes: tables and coffee tables.
- The surface heights are not suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- There is not a hearing assistance system.
- There is background noise in this room.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Toilet with Adaptations (Transfer Both Sides)
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Location and Access
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- The toilet surveyed is located on Floor G of the Macmillan Wellbeing Centre, to the left from the entrance.
- The distance from the Macmillan Wellbeing Centre entrance is 25m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens inwards and has a high visual contrast.
- The width of the door opening is 82cm.
- The door has a locking handle.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 277cm (width) x 173cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
- The lateral transfer space on the left is 142cm (from the side of the toilet pan).
- The lateral transfer space on the right is 98cm (from the side of the toilet pan).
- There is a lever flush on the right transfer side.
- There is no horizontal grab rail for the toilet.
- There is no vertical grab rail for the toilet.
- There are dropdown rails on both sides of the toilet.
- The dropdown rails have a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 87cm from the floor.
- The wash basin and taps cannot be reached when seated on the toilet.
- The wash basin is 73cm from the floor.
- The wash basin has a lever mixer tap.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 95cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a high visual contrast.
- The towel dispenser is 137cm from the floor.
- There is not a hand dryer.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a sanitary bin and a pedal bin.
- There are no coat hooks.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
