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Health Information Point

Withington Community Hospital, Nell Lane, West Didsbury, Manchester, M20 2LR

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Access Guide

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Getting To The Hospital

  • By Road View
    • If travelling on the M60 get off at Junction 5. From here, head along the A5103 towards Manchester City Centre. After passing the junction with the A5145, take the first turning on the right into Nell Lane. Withington Community Hospital is located on the right. If travelling to the hospital from the City Centre take the A5103 towards Didsbury and the M56. Just before the junction with the A5145, take the first turning on the left into Nell Lane. Withington Community Hospital is located on the right. The post code for the sat-nav is M20 2LW.
    • The car park for the hospital is located off Nell Lane. There is a barrier control system in place at this car park. Parking for Blue Badge holders is free of charge.
  • By Bus View
    • There is a bus stop on Burton Road which services the hospital. The routes which run here are the 111,171,172,179 and 278.
  • By Train View
    • The nearest train station is East Didsbury and is approximately 1.8 miles from the hospital. There are several bus and taxi services available at this station.
  • Useful Links View

Getting Help and Assistance

  • There is not a Patient Advice and Liaison Service (PALS) at the hospital.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0161 291 5600.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the volunteer desk at the hospital entrance.
  • Hospital staff do receive disability awareness / equality training.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request.
  • There is an assistance dog toilet or toileting area on the hospital site.
  • Hospital staff receive deaf awareness training.
  • The assistance dog toilet or toileting area is located on the grass area at the front of the hospital.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact the Information Desk or a member of staff.

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located on Nell Lane to the right of the Main Hospital Building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 600cm (11ft 10in x 19ft 8in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located next to the Blue Badge Bays.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located close to the Blue Badge parking bays and at the rear of the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 45m (49yd 8in) from the Main Hospital Entrance.
  • Comments View
    • There is a bike shelter next to the Main Hospital Entrance.

Getting To (Health Information Point)

  • The Health Information Point is/are located on the ground floor of the hospital.
  • Access to the Health Information Point is via the Main Hospital Entrance.
  • Enter via the Main Hospital Entrance and go straight ahead through three sets of double doors. The Health Information Point is located on the right.
  • There is step free access to the Health Information Point.
  • The Health Information Point is approximately 48m from the Main Hospital Entrance.
  • There is a/are manual, heavy, double door(s) between the Main Hospital Entrance and the department/service.
  • Wayfinding signage is provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Main Hospital Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There are bollards outside this entrance.
    • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is an intercom but it is not at a convenient height for wheelchair users to gain access.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width but one door is locked.
    • The width of the door opening is 104cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width but one door is locked.
    • The width of the door opening is 104cm.
  • Ramp/Slope Details View
    • The ramp/slope is located directly in front of the entrance.
    • The ramp/slope gradient is easy.

Opening Times

  • Please contact the venue for details of opening times.

Entrance (Health Information Point)

  • Entrance Details View
    • This information is for the entrance located at the front of the Health Information Point on the ground floor of the hospital.
    • The entrance area/door is not clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 110cm.

Counter

  • The Health Information Desk is located on the Main Hospital corridor on the ground floor.
  • The counter is approximately 48m (52yd 1ft) from the Main Hospital Entrance.
  • Clear signage for the counter is visible from the entrance.
  • There is step free access to the counter.
  • The lighting levels at the counter are varied.
  • The height of the counter is low (76cm or lower).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a clear knee recess beneath the low section of the counter.
  • The counter is not staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Comments View
    • The Health Information Desk is manned by volunteers. Please contact the hospital if an appointment is required.

Quiet Area

  • There is a quiet area with a sofa with no arm rests inside the Health Information Point.
  • There is a 150cm x 150cm turning space within the area.
  • There is not a hearing loop within the Health Information Point.
  • Lighting is varied due to large windows inside the quiet area.

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Comments View
    • The nearest accessible toilet is located on the ground floor corridor near the Outpatients waiting area.

Standard Toilet(s)

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