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A&O Manchester City Centre

21 Dickinson Street, Manchester, Greater Manchester, M1 4LX

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Access Guide

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Accommodation Overview

  • About View
    • A&O Manchester City Centre is a contemporary style hotel located near to many sites, attractions and transport hubs in Manchester.
    • There are 164 bedrooms in total.
    • There is step-free level access to all bedrooms.
    • There are 8 bedrooms with adaptations.
    • There is step-free level access to all bedrooms with adaptations.
    • Some of the bedrooms with adaptations have adjoining rooms.
    • 6 bedrooms with adaptations have an ensuite with a wheel-in shower.
    • 2 bedrooms with adaptations have an ensuite with a bath.
    • Dogs are welcomed at this venue.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include manual doors, doors permanently held open and automatic doors.
    • The ground, first, second, third and fourth floors can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a portable hearing assistance system on request.
    • You can borrow or hire the following equipment: a manual wheelchair, walking aids, vibrating pillows, bath steps, bath mats, shower chairs, over bed tables, standing frames and mobility scooter charging facilities.
    • The alternative formats documents can be provided in include: large print (on request) and different languages.
    • Designated Safe Spaces can be arranged for clients by prior arrangement.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Staff receive the following training: Evacuation Chair Fire Training, First Aid Training, Diversity and Inclusion, Child Protection Training, Safeguarding Training, ACT Awareness Training. .

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 3 toilets with adaptations.
    • Toilets with adaptations are located next to the Business and Conference Areas on the ground and first floors, and in the Spa.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The male and female toilet facilities are located next to the Business and Conference Area on the ground floor.
    • The male and female toilet facilities are located next to the Business and Conference Area on the first floor.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptations on the ground floor.

Entrance (Dickinson Street)

  • This entrance is located on Dickinson Street.
  • The approach to the entrance has uneven surfaces and a bollard.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There is a key fob/card reader at a height of 150cm.
  • There is an intercom at a height of 134cm.
  • Guests can also use the manual side door or the automatic, revolving door.
  • There is a single manual door at this entrance.
  • The door opens towards you.
  • The door is easy to open.
  • The width of the opening is 88cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium visual contrast.
  • There is a push pad or push button to exit at a height of 122cm.
  • Reception staff open this door remotely for guests yet to check in, or requiring further assistance.
  • There is step-free level access as you enter.

Entrance (The Piazza, Faulkner Street)

  • This entrance is located on Faulkner Street and is the preferred option for guests using the Piazza Car Park.
  • The approach to the entrance has uneven surfaces and bollards.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a key fob/card reader at a height of 150cm.
  • There is an intercom at a height of 134cm.
  • Guests can also use the manual side door or the automatic, revolving door.
  • There is a single manual door at this entrance.
  • The door opens towards you.
  • The width of the opening is 88cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium visual contrast.
  • There is a push pad or push button to exit at a height of 120cm.
  • Reception staff open this door remotely for guests yet to check in, or requiring further assistance.
  • There is step-free level access as you enter.

Reception

  • The reception is located on the ground floor, to the right side of the lobby area when entering from Dickinson Street.
  • The distance from the Dickinson Street entrance is 5m.
  • There is step-free level access to reception.
  • The height of the reception desk is 104cm.
  • There is not a lowered section at the desk.
  • The reception has a television.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the time of day.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: armchairs and sofas.
  • Furniture available in this area includes: coffee tables.

Eating and Drinking (Breakfast Restaurant)

  • Location and Service View
    • The most accessible route has step-free level access.
    • This area has buffet counters, self service counters, colleagues who can provide assistance with ordering and numerous seating options.
    • Full table service is available on request only.
    • Menus are displayed on the counter.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The flooring is shiny.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: tables and booths.
    • Some seating is fixed.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.

Eating and Drinking (Exchange Bar)

  • Location and Service View
    • The Exchange Bar has access via the hotel lobby area and from the street via steps.
    • The most accessible route has step-free level access.
    • This area has a bar where food and drink can be ordered and numerous seating options.
    • Full table service is available.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located to the right side after entering.
    • There is step-free level access to the counter.
    • The height of the counter is 115cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny and patterned.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests, armchairs, sofas, stools and high stools.
    • Furniture available in this area includes: tables, high tables and long tables.
    • Some seating and tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Area (Business and Conference Area - Ground Floor)

  • This Business and Conference Area is located on the ground floor, past the lifts.
  • There is written text signage on or near the door.
  • There is step-free level access into this area.
  • Services available in this area include: Function Rooms with breakout and refreshment areas.
  • There is step-free level access throughout the area.
  • Access throughout the area may include manual doors.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The flooring consists of deep pile carpet which is patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests and armchairs.
  • Furniture available in this area includes: tables.
  • Some surface heights are suitable for wheelchair users.
  • The clear underside space of some surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the function/event.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Lighting levels were even at the time of the survey.
  • Function rooms are customised depending on the event and the layout and configuration may differ.

Toilet with Adaptations (Ground Floor - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located in the Business and Conference Area on the ground floor.
    • The distance from from the reception area is 20m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a medium visual contrast.
    • The door is easy to open.
    • The width of the door opening is 86cm.
    • The door has a twist lock.
    • Internally the door has a medium visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 156cm (width) x 200cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 84cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 102cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a medium visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 113cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 88cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 80cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 160cm and 120cm from the floor.
    • The height of the baby change facility when in use is 85cm.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey.

Lift

  • The lift surveyed is located in the central areas of the hotel.
  • The distance from the reception desk is 10m.
  • The most accessible route to the lift has step-free level access.
  • The ground, first, second, third and fourth floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 80cm.
  • The internal dimensions of the lift are 125cm (width) x 145cm (depth).
  • The internal lift control buttons have a low visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a hearing assistance alarm system, a mirror to aid reversing, an audible announcer and a visual floor indicator.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs surveyed are located next to the lifts.
  • The ground, first, second, third and fourth floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail extends horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Area (Business and Conference Area - First Floor)

  • This Business and Conference Area is located on the first floor, to the right after exiting the lift.
  • There is written text signage on or near the door.
  • There is step-free level access into this area.
  • There are double manual doors with a high visual contrast.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 77cm.
  • Services available in this area include: Function Rooms with breakout and refreshment areas and facilities.
  • There is step-free level access throughout the area.
  • Access throughout the area may include manual doors.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The flooring consists of deep pile carpet which is patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests and armchairs.
  • Furniture available in this area includes: tables.
  • Some surface heights are suitable for wheelchair users.
  • The clear underside space of some surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the function/event.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Lighting levels were even at the time of the survey.
  • Function rooms are customised depending on the event and the layout and configuration may differ.

Toilet with Adaptations (Business and Conference Area - First Floor)

  • Location and Access View
    • The toilet surveyed is located in the Business and Conference Area on the first floor.
    • The distance from the lift is 20m.
    • The most accessible route to the toilet has manual doors, a lift and step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens inwards and has a medium visual contrast.
    • The door is easy to open.
    • The width of the door opening is 86cm.
    • The door has a twist lock.
    • Internally the door has a medium visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 165cm (width) x 200cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 106cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 95cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 82cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 126cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 104cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 115cm and 155cm from the floor.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey.

Bedroom with Adaptations (Room 135 - King Size)

  • Location and Access View
    • The bedroom surveyed is located on the first floor.
    • The distance from the lift to the room is 12m.
    • The most accessible route to the bedroom has manual doors, step-free level access and a lift.
    • There is step-free level access into the bedroom.
    • There is numbered signage on or near the door.
    • There is a key fob/card reader at a height of 113cm.
    • The door opens inwards and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 76cm.
  • Bedroom Features View
    • The bedroom has a super king bed which can be split into two singles.
    • The top of the mattress is 60cm from the floor.
    • The space under the bed is 15cm from the floor.
    • Furniture can be moved to enable a manoeuvring space next to the bed (150cm x 150cm).
    • The flooring consists of deep pile carpet which is patterned.
    • The following is available in this bedroom: a chair with armrests, wardrobes for seated users, bedside plug sockets, a coffee table, a desk, a TV with subtitles and a flashing fire alarm.
    • There is a push button emergency alarm.
    • Lighting levels were even at the time of the survey.
    • This bedroom has an adjoining room.
    • This has an adjoining room that has a door with an opening width of 80cm.

Ensuite with Adaptations (Room 135 - Right Hand Transfer)

  • Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens outwards and has a medium visual contrast.
    • The door is easy to open.
    • The width of the door opening to the ensuite is 87cm.
    • Internally the door has a medium visual contrast.
    • There is not a grab rail on the internal door .
  • Dimensions and Features View
    • The dimensions of the ensuite are 137cm (width) x 267cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 214cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium visual contrast.
    • There is a vertical grab rail on the non-transfer side.
    • The vertical grab rail has a medium visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 50cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 67cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a medium visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 119cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The ensuite has a waste bin.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey.
    • The ensuite has a wheel-in shower.
    • There is not room for a wheelchair user to manoeuvre in the shower.
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever mixer.
    • There is a flip-down shower seat.
    • The shower seat is 56cm from the floor.
    • There is a grab rail and a dropdown rail for the shower.
    • The shower grab rail has a medium visual contrast.
    • The shower dropdown rail has a medium visual contrast.
    • There is a pull cord emergency alarm for the shower, however it is not within 10cm from the floor.
    • There is a second wash basin at a height of 82cm from the floor.

Bedroom with Adaptations (Room 333 - King Size)

  • Location and Access View
    • The bedroom surveyed is located on the third floor.
    • The distance from the lift to the room is 10m.
    • The most accessible route to the bedroom has step-free level access, manual doors and a lift.
    • There is step-free level access into the bedroom.
    • There is numbered signage on or near the door.
    • There is a key fob/card reader at a height of 113cm.
    • The door opens inwards and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 76cm.
  • Bedroom Features View
    • The bedroom has a super king bed which can be split into two singles.
    • The top of the mattress is 60cm from the floor.
    • The space under the bed is 15cm from the floor.
    • There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
    • The flooring consists of deep pile carpet which is patterned.
    • The following is available in this bedroom: a chair with armrests, wardrobes for seated users, bedside plug sockets, a coffee table, a desk, a TV with subtitles and a flashing fire alarm.
    • There is a push button emergency alarm.
    • Lighting levels were even at the time of the survey.
    • This bedroom does not have an adjoining room.

Ensuite with Adaptations (Room 333 - Left Hand Transfer)

  • Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens outwards and has a medium visual contrast.
    • The door is easy to open.
    • The width of the door opening to the ensuite is 87cm.
    • Internally the door has a medium visual contrast.
    • There is not a grab rail on the internal door .
  • Dimensions and Features View
    • The dimensions of the ensuite are 174cm (width) x 225cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 160cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 50cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 60cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 140cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • The ensuite has a waste bin.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey.
    • The ensuite has a bath with an overhead shower.
    • The height of the side of the bath from floor level is 46cm.
    • The bath controls are lever mixer.
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever mixer.
    • There is a grab rail for the shower.
    • The shower grab rail has a high visual contrast.
    • There is a second wash basin at a height of 82cm from the floor.

Bedroom with Adaptations (Room 433 - King Size)

  • Location and Access View
    • The bedroom surveyed is located on the fourth floor.
    • The distance from the lift to the room is 15m.
    • The most accessible route to the bedroom has step-free level access, manual doors and a lift.
    • There is step-free level access into the bedroom.
    • There is numbered signage on or near the door.
    • There is a key fob/card reader at a height of 113cm.
    • The door opens inwards and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 76cm.
  • Bedroom Features View
    • The bedroom has a super king bed which can be split into two singles.
    • The top of the mattress is 60cm from the floor.
    • The space under the bed is 15cm from the floor.
    • Furniture can be moved to enable a manoeuvring space next to the bed (150cm x 150cm).
    • The flooring consists of deep pile carpet which is patterned.
    • The following is available in this bedroom: a chair with armrests, wardrobes for seated users, bedside plug sockets, a desk, a TV with subtitles and a flashing fire alarm.
    • There is a push button emergency alarm.
    • Lighting levels were even at the time of the survey.
    • This bedroom does not have an adjoining room.

Ensuite with Adaptations (Room 433 - Left Hand Transfer)

  • Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens outwards and has a medium visual contrast.
    • The door is easy to open.
    • The width of the door opening to the ensuite is 87cm.
    • Internally the door has a medium visual contrast.
    • There is not a grab rail on the internal door .
  • Dimensions and Features View
    • The dimensions of the ensuite are 130cm (width) x 277cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 220cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium visual contrast.
    • There is a vertical grab rail on the non-transfer side.
    • The vertical grab rail has a medium visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 42cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 48cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 77cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has a medium visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 114cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The ensuite has a waste bin.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were even at the time of the survey.
    • The ensuite has a wheel-in shower.
    • There is not room for a wheelchair user to manoeuvre in the shower.
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever mixer.
    • There is a flip-down shower seat.
    • The shower seat is 56cm from the floor.
    • There is a grab rail and a dropdown rail for the shower.
    • The shower grab rail has a medium visual contrast.
    • The shower dropdown rail has a medium visual contrast.
    • There is a pull cord emergency alarm for the shower within 10cm from the floor.
    • There is a second wash basin at a height of 82cm from the floor.

Spa Facilities

  • The spa is located on the fourth floor, at the end of the hall to the right after exiting the lift.
  • Facilities available include; a gym, a sauna, a steam room, changing areas and a toilet with adaptations.
  • Sauna View
    • The sauna surveyed is located to the left after entering the Spa, on the right side.
    • The most accessible route to the sauna has step-free level access and manual doors.
    • There is written text signage on or near the door.
    • There is stepped access into the sauna.
    • There is 1 step with no handrails.
    • The step is unmarked.
    • The height of the step is not between 15cm and 18cm.
    • The height of the highest step is 19cm.
    • The depth of the steps is between 30cm and 45cm.
    • There is a single manual door with a high visual contrast.
    • The door opens towards you.
    • The door is easy to open.
    • The width of the opening is 58cm.
    • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a push button emergency alarm.
  • Steam Room View
    • The steam room surveyed is located opposite the sauna, to the right side.
    • The most accessible route to the steam room has step-free level access and manual doors.
    • There is written text signage on or near the door.
    • There is stepped access into the steam room.
    • There is 1 step with no handrails.
    • The step is unmarked.
    • The height of the step is not between 15cm and 18cm.
    • The height of the highest step is 19cm.
    • There is a single manual door with a high visual contrast.
    • The door opens towards you.
    • The door is easy to open.
    • The width of the opening is 82cm.
    • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a push button emergency alarm.
    • The door to the changing room has an opening width of 72cm.
      The door to the shower room has an opening width of 74cm.

Toilet with Adaptations (Spa Facilities - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located within the Spa.
    • The distance from from the lift to the Spa is 23m.
    • The most accessible route to the toilet has manual doors, step-free level access, doors permanently held open and a lift.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The door is easy to open.
    • The width of the door opening is 80cm.
    • The door has a twist lock.
    • Internally the door has a medium visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 137cm (width) x 150cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 68cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 50cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is not a wall mounted toilet roll holder.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 143cm from the floor.
    • There is a wall mounted towel dispenser which can be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 84cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 100cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 170cm and 120cm from the floor.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey.

Gym

  • The gym is located next to the Spa.
  • There is step-free level access into the gym.
  • There is a single manual door with a high visual contrast.
  • The door opens towards you.
  • The door is easy to open.
  • The width of the opening is 78cm.
  • There is step-free level access throughout.
  • Access throughout may include manual doors.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The gym is not staffed.
  • The flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • There is some clear manoeuvring space between equipment (150cm x 150cm).
  • Equipment includes free weights, cable resistance machines, upper body machines where fixed seats can be removed and arm cycles.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.