Access Guide
Overview
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About
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- Located in the centre of the city, Treehouse Hotel Manchester provides accommodation with meeting, leisure and dining facilities.
- Facilities available in the venue include: restaurants, bars, a screening room and six meeting rooms.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a drop-off point, a public car park nearby and a taxi rank.
- The nearest parking is located next to the venue.
- View information on Your Parking Space (opens new tab) .
- The nearest train station is Victoria Train Station.
- The nearest tram stop is Exchange Square.
- The nearest bus station is Victoria.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
- Treehouse Hotel Manchester do not have their own car park, and whilst Manchester Deansgate Car Park is the closest, there is no affiliation or direct access to the hotel by internal lift or stairs.
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout, this may include the use of a lift.
- Access throughout may include manual doors and doors permanently held open.
- All upper floors can be accessed via a standard lift.
- To access the standard lifts and the Pip Restaurant on the lower ground floor, guests will use the enclosed platform lift.
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Getting Help and Assistance
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- There is seating available.
- There is a portable hearing assistance system on request.
- You can borrow or hire the following equipment: a manual wheelchair, walking aids and mobility scooter charging facilities.
- Documents are available in the following formats: different languages (on request).
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
- Staff receive the following training: Enhanced Welfare and Mental Health Training.
- Related Access Guides View
Toilet and Changing Facilities
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Toilet Facilities
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- There are 3 toilets with adaptations.
- Toilets with adaptations are located on the lower ground floor near the restaurant, the mezzanine floor and near the gym.
- The transfer space varies between left and right in the toilets with adaptations.
- The male and female step-free standard toilet facilities are located on the lower ground floor near the restaurant, the mezzanine floor and near the gym.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located in the toilets with adaptations near the restaurant and on the mezzanine floor.
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Washroom and Shower Facilities
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- The shower facilities which have adaptations are located near the gym.
- Standard shower facilities are located near the gym.
Entrance
- This entrance is located on Blackfriar's Street, to the right side of the hotel.
- The entrance area is not clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 146cm.
- There is a small lip on the threshold of the opening.
- The doors have a high visual contrast.
- There is a second set of double automatic doors.
- The second set of doors open by sliding.
- The width of the opening is 170cm.
- The second set of doors have a high visual contrast.
- There is a push pad or push button to exit at a height of 110cm.
Reception and Foyer
- The reception is located ahead after entering.
- The distance from the entrance is 10m.
- There is step-free level access to reception.
- The height of the reception desk is 123cm.
- There is not a lowered section at the desk.
- There is a portable hearing assistance system which is not clearly signed.
- The hearing assistance system could not be tested at the time of the survey.
- There may be background noise in this area.
- Some flooring is shiny and patterned.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas and stools.
- Furniture available in this area includes: coffee tables.
- Some seating and tables are fixed.
Lift (Platform Lift - Reception)
- The lift surveyed is located past the reception desk on the left.
- This lift is a platform lift.
- The distance from reception is 10m.
- The most accessible route to the lift has step-free level access.
- The lower ground floor and Pip Restaurant, and lifts to all upper floors are accessed by this lift.
- The lift door has a low visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have a high visual contrast and a medium visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 90cm.
- The internal dimensions of the lift are 105cm (width) x 140cm (depth).
- The internal lift control buttons have a high visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- The button needs to be pressed constantly when in use.
- Internally the lift has: a separate door to exit and a visual floor indicator.
- Lighting levels were even at the time of the survey.
Pip Restaurant
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Location and Access
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- Pip Restaurant is located on the lower ground floor, opposite reception.
- The most accessible route has step-free level access and a platform lift.
- There is step-free level access into this area.
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Service
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- This area has a bar where drinks can be ordered, colleagues who can provide assistance with ordering and numerous seating options.
- Full table service is available.
- Menus are handheld.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws.
- There is not a hearing assistance system.
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Order and Payment
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- The bar was surveyed.
- The counter is located at the side of the restaurant.
- There is step-free level access to the counter.
- The height of the counter is 110cm.
- There is not a lowered section at the counter.
- The counter has mirrors.
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Seating Area
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- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: a single, raised area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny and patterned.
- The walls and floor visual contrast varies between low and high.
- Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas, benches, stools and high stools.
- Furniture available in this area includes: tables, coffee tables and high tables.
- Some chairs and tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There may be background noise in this area.
- Lighting levels vary due to the size of the space.
Toilet with Adaptations (Pip Restaurant - Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located on the lower ground floor, between the Pip Restaurant and reception.
- The distance from reception is 14m.
- The most accessible route to the toilet has step-free level access and a platform lift.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The door is easy to open.
- The width of the door opening is 88cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a low visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 187cm (width) x 162cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 119cm (from the side of the toilet pan).
- There is a push button flush on the wall above the cistern.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has varying visual contrasts.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has varying visual contrasts.
- There is a dropdown rail on the transfer side.
- The dropdown rail has varying visual contrasts.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low visual contrast.
- The toilet has a padded backrest.
- There is not a toilet roll holder.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 75cm from the floor.
- The wash basin has a sensor tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have varying visual contrasts.
- There is a soap dispenser, however it is not wall mounted.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 102cm from the floor.
- There is a push button emergency alarm.
- There is a full length mirror.
- There is no shelf.
- The cubicle has no disposal facilities.
- There are no coat hooks.
- The height of the baby change facility when in use is 77cm.
- The walls and floor have a medium visual contrast.
- Lighting levels were even at the time of the survey.
Lift (Upper Floors)
- The lift surveyed is located beyond the reception desk, on the lower ground level.
- The distance from reception is 12m.
- The most accessible route to the lift has step-free level access and a platform lift.
- The lower ground floor and all upper floors are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings, a high visual contrast and a medium visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 90cm.
- The internal dimensions of the lift are 140cm (width) x 140cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- The button needs to be pressed constantly when in use.
- Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were even at the time of the survey.
Stairs
- The stairs surveyed are located off the reception and foyer area.
- The lower ground floor and Pip Restaurant, and lifts to all upper floors can be accessed by these stairs.
- There are 5 steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the highest step is 15cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Mezzanine Bar
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Location and Access
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- This bar is located on the mezzanine floor.
- The most accessible route has step-free level access and a lift.
- There is step-free level access via lift into this area.
- There are 5 steps with handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The steps have tactile markings at the top and bottom.
- The height of the steps is between 15cm and 18cm .
- The height of the highest step is 15cm.
- The depth of the steps is not between 30cm and 45cm.
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Service
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- This area has a bar where drinks can be ordered, colleagues who can provide assistance with ordering and numerous seating options.
- Full table service is available on request only.
- The following are available: drinking straws and takeaway cups.
- There is not a hearing assistance system.
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Order and Payment
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- The bar was surveyed.
- The counter is located to the right side after exiting the lift.
- There is step-free level access to the counter.
- The height of the counter is 116cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny and patterned.
- The walls and floor visual contrast varies between low and high.
- Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas and stools.
- Furniture available in this area includes: coffee tables.
- There may be background noise in this area.
- Lighting levels vary due to the size of the space.
- Lighting levels are adjustable.
Acorn Meeting Room
- The room is located on the Mezzanine Floor.
- The distance from the lift is 18m.
- The most accessible route to the room has step-free level access and a lift.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The door is easy to open.
- The width of the opening is 84cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is patterned.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: tables.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a television with subtitles.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
- The layout and furniture in this room may vary depending on the event.
Walnut Meeting Room
- The room is located on the Mezzanine Floor.
- The distance from the lift is 15m.
- The most accessible route to the room has step-free level access and a lift.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The door is easy to open.
- The width of the opening is 84cm.
- There are 2 doors into this room.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is patterned.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: tables.
- The tables are fixed.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a television with subtitles.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
- The layout and furniture in this room may vary depending on the event.
Chestnut Meeting Room
- The room is located on the Mezzanine floor.
- The distance from the lift is 5m.
- The most accessible route to the room has step-free level access and a lift.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There are double manual doors with a high visual contrast.
- The locked door can be opened on request.
- The doors open towards you.
- The doors are easy to open.
- The width of the opening is 156cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is patterned.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: tables.
- The tables are fixed.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a television with subtitles.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
- The layout and furniture in this room may vary depending on the event.
Cedar Meeting Room
- The room is located on the Mezzanine floor.
- The distance from the lift is 8m.
- The most accessible route to the room has step-free level access and a lift.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There are double manual doors with a high visual contrast.
- The doors open away from you.
- The doors are easy to open.
- The width of the opening is 160cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is patterned.
- The walls and floor have a high visual contrast.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
- The layout and furniture in this room may vary depending on the event.
Willow 1 Meeting Room
- The room is located on the Mezzanine floor.
- The distance from the lift is 16m.
- The most accessible route to the room has step-free level access and a lift.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There are double manual doors with a high visual contrast.
- The doors open away from you.
- The doors are easy to open.
- The width of the opening is 160cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is patterned.
- The walls and floor have a high visual contrast.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
- The layout and furniture in this room may vary depending on the event. Willow 1 and Willow 2 can be combined to make one larger space.
Willow 2 Meeting Room
- The room is located on the Mezzanine floor.
- The distance from the lift is 13m.
- The most accessible route to the room has step-free level access and a lift.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There are double manual doors with a high visual contrast.
- The doors open away from you.
- The doors are easy to open.
- The width of the opening is 160cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is patterned.
- The walls and floor have a high visual contrast.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
- The layout and furniture in this room may vary depending on the event. Willow 1 and Willow 2 can be combined to make one larger space.
Flix Screening Room
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Theatre Information
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- There is not a hearing assistance system.
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Auditorium
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- The most accessible route to the auditorium has step-free level access, a lift and manual doors.
- There is step-free level access to a row of seating.
- There is a designated seating area.
- The following rows have stepped access: all upper level seating.
- There is step-free level access to the front row of seating.
- The flooring is patterned.
- Seating available includes: flip-down seats with armrests.
Designated Seating - Flix Screening Room
- The designated seating area surveyed is located on the front row.
- The distance from the step-free level entrance past the toilets is 5m.
- The most accessible route to the designated seating has manual doors.
- There is step-free level access to the designated seating.
- There is a single manual door with a low visual contrast.
- The door opens towards you.
- The door is easy to open.
- The width of the opening is 87cm.
- The designated seating area is not clearly marked or signed.
- There are 2 designated spaces for wheelchair users.
- The view from this seating area is clear from obstructions.
- Companions sit next to you and behind you.
- There is a member of staff available for assistance.
- There is space for an assistance dog to rest.
- The seating is fixed.
- Some flooring is patterned.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
- There is a toilet with adaptations close to the seating area (within approximately 50m).
Toilet with Adaptations (Mezzanine Level - Right Hand Transfer)
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Location and Access
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- The toilet surveyed is located on the Mezzanine Level.
- The distance from the lift is 14m.
- The most accessible route to the toilet has step-free level access, a lift and manual doors.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a medium visual contrast.
- The door is easy to open.
- The width of the door opening is 87cm.
- The door has a twist lock.
- Internally the door has a medium visual contrast.
- There is a grab rail on the internal door with a low visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 181cm (width) x 235cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 116cm (from the side of the toilet pan).
- There is a push button flush on the wall above the cistern.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a medium visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a medium visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a medium visual contrast.
- The toilet seat is 46cm from the floor.
- The toilet seat has a low visual contrast.
- The toilet has a padded backrest.
- There is not a toilet roll holder.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 76cm from the floor.
- The wash basin has a sensor tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a medium visual contrast.
- There is not a soap dispenser.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a medium visual contrast.
- The hand dryer is 92cm from the floor.
- There is a push button emergency alarm.
- There is a full length mirror.
- There is no shelf.
- The cubicle has no disposal facilities.
- There are no coat hooks.
- The height of the baby change facility when in use is 82cm.
- The walls and floor have a medium visual contrast.
- Lighting levels were even at the time of the survey.
