Access Guide
Summary
- Destination Experiences is the place to go to book all day trips and excursions.
The Cruise Holiday Store where you can book future cruises is also located in this area. - Destination Experiences is located in the Atrium, midship on Deck 5.
- For opening times, please refer to the daily Cruise News or the information touchscreens situated throughout the ship.
- The standalone accessible toilet(s) is/are located in the Purple Staircase area, at the forward of the ship on Decks 5 and 9.
- For information about all toilet facilities please click here (opens new tab).
- For information about the deck itself please click here (opens new tab).
- For information about the ship itself please click here (opens new tab).
Destination Experiences
- There is step-free access to Destination Experiences.
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to turn.
- In this area there are coffee tables and chairs with armrests available.
- No chairs are permanently fixed.
- No tables are permanently fixed.
- The surface height of the lowest table is 60cm.
- Background music is played in this area.
- The flooring in this area consists of carpet and tiles.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
- There are no potential trip hazards.
- The colour contrast between the walls and floor is high.
- The lighting levels are good.
- This area is staffed during opening hours.
- The hearing assistance system is not signed.
- There is a/are touchscreen(s) available within this area.
- The touchscreen(s) is/are height adjustable.
- There is not a knee recess under the touchscreen(s).
Counter
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Counter
View
- The counter is located in the Atrium Lobby, midship on Deck 5, next to the entrance for the Broad Street Shops.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is not placed in front of a background which is patterned.
- The lighting levels at the counter are good.
- The height of the counter is 116cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 96cm.
- There is not a clear knee recess beneath the low/lowered section of the counter.
- There is not a hearing assistance system at the counter.
- Background music is not played in this area.
- The flooring in this area consists of carpet and tiles.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring with a shiny finish which could cause issues with glare or be perceived as slippery.
Desk (Cruise Holiday Store)
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Desk
View
- The desk is located in the Atrium, midship on Deck 5.
- There is step-free access to the desk.
- There is a clear unobstructed route to the desk.
- There are windows, TVs, glazed screens or mirrors behind the desk which could adversely affect the ability of someone to lip read.
- The desk is not placed in front of a background which is patterned.
- The lighting levels at the desk are moderate to good.
- The height of the desk is 76cm.
- There is not a lowered section of the desk.
- There is not a hearing assistance system at the desk.
- Background music is played in this area.
- The flooring in this area consists of carpet.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
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Seating
View
- There is seating for the desk.
- Access to the seating is unobstructed.
- There are chairs with armrests available.
- There is sufficient space for a wheelchair user to use the seating area.
Day Trips and Excursions
- Information and booking day trips and excursions are done at Destination Experiences which is located on Deck 5.
- The Destination Experiences team will have access information about the trips.
- Please speak to the team about any access issues before booking an excursion or tour.
- Disembarking and embarking is done at the majority of ports on Deck 1 via the ramped gangway.
- The gradient of the ramped gangway is usually steep with handrails on both sides.
- The gradient of the gangway may vary depending on the arrival port or the tide.
- A member staff can provide assistance if required.
- At some ports disembarking and embarking is done on Deck 4 via a footbridge.
- There is a hand sanitiser located at the bottom of the ramped gangway.
- There is a security gate located just beyond the ramped gangway, the gate is 75cm wide.
- At a few ports the ship will not be able dock in the port.
- In these situations access to the port is via a tender boat.
- Access from the ship to the tender boat is via Deck 1.
- There is stepped access down to the pontoon.
- There is one step from the pontoon onto the boat.
- There is then stepped access to the seating areas.
- The seating areas are located at the front and rear of the boat.
- The seating is fixed and in rows.
- Passengers must be able to leave their wheelchair and use the stairs to access the tender boat.
- Marella Cruises can provide information on whether tender boats are used for any excursions on each cruise.
- At some ports passengers require their passports, whereas at times you will just need to take your Marella Cruises Ship Card to the security gate and have it scanned before disembarking and have it scanned when returning to the ship.