Access Guide
Summary
- Surf & Turf is situated on the highest deck of the ship and is one of our Speciality Restaurants so reservations must be made in advance and there is a charge to dine here.
The restaurant specialises in the likes of steaks and meaty lobster tails.
Other meat and fish options are available, as well as vegetarian options. - Surf & Turf Steakhouse is located in the Red Staircase area, at the aft of the ship on Deck 11.
Step-free access to Surf & Turf Steakhouse is via the Atrium lifts only.
The Atrium lifts give access to the lower level seating area of Bar Eleven and Kora La.
From the Atrium lifts, step-free access to the restaurant is via the platform lift located at the rear of Kora La and Sushi Bar.. - For opening times, please refer to the daily Cruise News or the information touchscreens situated throughout the ship.
- The standalone accessible toilet(s) is/are located in the Purple Staircase area, at the forward of the ship on Decks 5 and 9.
- For information about all toilet facilities please click here (opens new tab)
- For information about the deck itself please click here (opens new tab)
- For information about the ship itself please click here (opens new tab)
Lift(s) (Atrium - Midship)
- The lift(s) is/are located in the Atrium, midship on Deck 4.
- There are 2 lifts in this location.
- The other lift has very similar/identical specifications.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The decks which are accessible by this lift are Decks 4 to 11.
- Clear signs indicating the facilities on each deck are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift on all decks.
- Lift doors contrast visually with lift lobby walls on all decks.
- The external controls for the lift are within 90cm - 110cm from the floor on all decks.
- The colour contrast between the external lift controls and the control plate is high on all decks.
- The colour contrast between the external lift control plate and the wall is good on all decks.
- The clear door width is 109cm (3ft 7in).
- The dimensions of the lift are 135cm x 220cm (4ft 5in x 7ft 3in).
- There are no separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
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Comments
View
- The Atrium lifts are the only ones which access Deck 11.
Entrance (Main Entrance - Starboard Side (from Bar Eleven))
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Access
View
- This information is for the entrance located ahead and to the left as you exit the Atrium lifts, on Deck 11.
- There is stepped access at this entrance.
- The entrance area/door is clearly signed.
- There is a/are hand sanitiser(s) at this entrance.
- The height of the hand sanitiser(s) is/are 110cm.
- There are no doors at this entrance.
- The width of the opening is 210cm.
- There is a member of staff available for assistance at this entrance.
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Step(s)
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- The step(s) is/are located beyond the entrance, leading up to the restaurant seating area.
- There is/are 6 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The going of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the left going up.
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do not cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are moderate to good.
Desk (Welcome Desk)
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Desk
View
- The desk is located to the left as you enter the main entrance.
- There is step-free access to the desk.
- There is a clear unobstructed route to the desk.
- There are windows, TVs, glazed screens or mirrors behind the desk which could adversely affect the ability of someone to lip read.
- The desk is not placed in front of a background which is patterned.
- The lighting levels at the desk are moderate to good.
- The height of the desk is 120cm.
- There is not a lowered section of the desk.
- There is not a hearing assistance system at the desk.
- Background music is played in this area.
- The flooring in this area consists of tiles.
- There is flooring with a shiny finish which could cause issues with glare or be perceived as slippery.
Entrance (Accessible Entrance - Port Side (from Kora La/Sushi Bar))
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Access
View
- This information is for the entrance located to the rear of Kora La and the Sushi Bar, on the port side of the ship.
- There is step-free access at this entrance, via lift.
- The entrance area/door is not clearly signed.
- There are no doors at this entrance.
- The width of the opening is 117cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Step(s)
View
- The step(s) is/are located to the rear of Kora La and the Sushi Bar, leading up to the restaurant seating area’’.
- There is/are 6 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The going of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the right going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are moderate to good.
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Lift
View
- There is a lift to access this entrance.
- The lift does bypass the step(s).
Lift(s) (Accessible Entrance - Port Side (from Kora La/Sushi Bar))
- The lift(s) is/are located to the rear of Kora La and the Sushi Bar, leading up to the restaurant seating area.
- The lift is a platform lift.
- A member of staff needs to be notified for use of the lift.
- The dimensions of the lift are 78cm x 124cm.
- The lighting levels in the lift are good.
Eating / Drinking
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Service and Menus
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- There is full table service.
- Menu types include; handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is seafood and steak.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
- This restaurant has a cover charge.
- Cabin room numbers are taken or cabin cards are scanned for additional cover charges.
- Reservations must be made in advance.
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Seating Area
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- There is step-free access throughout.
- There is not ample room for a wheelchair user to manoeuvre.
- There are some tables which are accessible to wheelchair users.
- In this area there are bench seats, tables and a mixture of chairs with and without armrests available.
- The height between the floor and the underside of the lowest dining table is 71cm.
- The distance between the floor and the underside of the highest dining table is 75cm.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- The flooring in this area consists of carpet.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are varied.
- Lighting levels may be lower in the evening.