Access Guide
Summary
- If you want to book a place on one of the shore excursions, or find out a bit more about the ports you’ll visit, speak to a member of the Destination Experiences Team – you’ll find them on Deck 5.
- Destination Experiences is located next to the Reception, on Deck 5.
- For opening times, please refer to the daily Cruise News or the information touchscreens situated throughout the ship.
- The standalone accessible toilet(s) is/are located in the Red Staircase lobby area, midship, on Deck 11.
- For information about all toilet facilities please click here (opens new tab).
- For information about the deck itself please click here (opens new tab).
- For information about the ship itself please click here (opens new tab).
Ramp(s) or Slope(s)
- There is a ramp/slope located next to the Reception area.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides.
- The lighting levels at the ramp/slope are moderate to good.
Destination Experiences
- There is ramped/sloped access to Destination Experiences.
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to turn.
- In this area there are chairs without armrests, armchairs and coffee tables available.
- No chairs are permanently fixed.
- No tables are permanently fixed.
- The surface height of the lowest table is 49cm.
- Background music is not played in this area.
- The flooring in this area consists of carpet and vinyl.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There are no potential trip hazards.
- The colour contrast between the walls and floor is high.
- The lighting levels are moderate to good.
- This area is staffed during opening hours.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing system.
- There is a/are touchscreen(s) available within this area.
- The touchscreen(s) is/are not height adjustable.
- The height of the touchscreen(s) is/are 95cm to 115cm.
- There is a knee recess under the touchscreen(s).
Counter
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Counter
View
- The counter is located at the rear of Destination Experiences.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is not placed in front of a background which is patterned.
- The lighting levels at the counter are moderate to good.
- The height of the counter is 100cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 72cm.
- There is a clear knee recess beneath the low/lowered section of the counter.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was working at the time of testing.
- The hearing assistance system was tested on 17/07/2023.
- Background music is not played in this area.
- The flooring in this area consists of carpet and vinyl.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring with a shiny finish which could cause issues with glare or be perceived as slippery.
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Seating Area
View
- There is a seating area close to the counter.
- Access to the seating area is unobstructed.
- In this area there are coffee tables, armchairs and chairs without armrests available.
- There is sufficient space for a wheelchair user to use the seating area.
Day Trips and Excursions
- Information and booking day trips and excursions are done at Destination Experiences which is located on Deck 5.
The Destination Experiences team will have access information about the trips.
Please speak to the team about any access issues before booking an excursion or tour.
Disembarking and embarking is done at the majority of ports on Deck 3 via the ramped gangway.
The gradient of the ramped gangway is usually steep with handrails on both sides.
The gradient of the gangway may vary depending on the arrival port or the tide.
A member staff can provide assistance if required. - At some ports disembarking and embarking is done on Deck 5 via a footbridge.
There is a hand sanitiser located at the bottom of the ramped gangway.
There is a security gate located just beyond the ramped gangway, the gate is 75cm wide. - At a few ports the ship will not be able dock in the port.
In these situations access to the port is via a tender boat.
Access from the ship to the tender boat is via Deck 3.
There is 10 steps down to the pontoon.
There is 1 step from the pontoon onto the boat.
There is then stepped access to the seating areas.
The seating areas are located at the front and rear of the boat.
The seating is fixed and in rows.
Passengers must be able to leave their wheelchair and use the stairs to access the tender boat.
Marella Cruises can provide information on whether tender boats are used for any excursions on each cruise. - At some ports passengers require their passports, whereas at times you will just need to take your Marella Cruises Ship Card to the security gate and have it scanned before disembarking and have it scanned when returning to the ship.