Access Guide

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Summary

Reception’s open 24/7, so our friendly team are always on hand to help with any queries you might have during your cruise.
Reception is located next to the Atrium on Deck 5.
For opening times, please refer to the daily Cruise News or the information touchscreens situated throughout the ship.
The standalone accessible toilet(s) is/are located in the male and female standard toilets next to Flutes and the Green Staircase lobby, at the aft of the ship on Deck 6.
For information about all toilet facilities please click here (opens new tab).
For information about the deck itself please click here (opens new tab).
For information about the ship itself please click here (opens new tab).

Reception View
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are moderate to good.
- The height of the reception counter is 117cm.
- There is not a lowered section of the reception desk.
- There is a hearing assistance system at the reception point.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was working at the time of testing.
- The hearing assistance system was tested on 18/07/2023.
- Background music is played in this area.
- The flooring in the reception area consists of tiles.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
Seating Area View
- There is a seating area close to the reception point.
- Access to the seating area is unobstructed.
- In this area there are armchairs available.
- There is sufficient space for a wheelchair user to use the seating area.

Desk View
- The desk is located next to the Atrium.
- There is step-free access to the desk.
- There is a clear unobstructed route to the desk.
- There are no windows, TVs, glazed screens or mirrors behind the desk which could adversely affect the ability of someone to lip read.
- The desk is not placed in front of a background which is patterned.
- The lighting levels at the desk are moderate to good.
- The height of the desk is 76cm.
- There is not a hearing assistance system at the desk.
- Background music is played in this area.
- The flooring in this area consists of vinyl.
Seating View
- There is seating for the desk.
- Access to the seating is unobstructed.
- There are chairs with armrests available.
- There is sufficient space for a wheelchair user to use the seating area.