Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located on a main shopping street.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Alton.
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Parking
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- The store does not have its own car park.
- Clearly signed and/or marked on street Blue Badge parking bays are available.
- The on street Blue Badge parking bay(s) is/are located on High Street.
- There is a public car park within approximately 200m of the store.
- The public parking facilities are located on Draymans Way.
- Standard on street parking is available (within approximately 50m of the store).
Approach (High Street)
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles.
Outside Access (High Street - Single)
- This information is for the entrance located on High Street.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are single.
- The width of the door opening is 105cm (3ft 5in).
Outside Access (High Street - Double)
- This information is for the entrance located on High Street.
- There is step free access at this entrance.
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Ramp/Slope Details
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- There is ramped/sloped access at this entrance.
- The ramp/slope is located immediately beyond the entrance.
- The gradient of the ramp/slope is slight.
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Entrance Details
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- There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.
- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 170cm (5ft 7in).
Inside Access
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Inside Access
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- There is step free access throughout the store.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the food information counter.
- There is not a cash machine in the store.
- There is a/are wheelchair(s) available to borrow.
- Trolleys designed for the use of wheelchair users are available.
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Click and Collect
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- There is a Click and Collect service in the store.
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*****Click and Collect Touchscreen****
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- Self-service touchscreens are available for Click and Collect.
- The touchscreens are 100cm to 110cm from the floor.
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Additional Department Products
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- The store sells a limited amount of products relating to the following department(s); Menswear, Womenswear, Lingerie and Beauty.
Food Hall
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Food Hall
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- The Food Hall is located to the right as you enter the High Street - single entrance.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is a food information counter.
- There is step free access to the food information counter.
- There is a clear accessible route to the food information counter.
- The height of the food information counter is 95cm.
- There is a hearing assistance system at the counter.
- There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
- The height of the checkout(s) is/are 95cm.
- There is not a self service till with a hearing assistance system.
- Staff can provide assistance with using the self service till(s) (Scott tills).
Till/Counter
- The till/counter is located to the rear of the store as you enter the High Street - single entrance.
- There is step free access to the till/counter.
- There is a clear accessible route to the till/counter.
- The till/counter is approximately 26m from the High Street - single entrance.
- The height of the till/counter is 95cm.
- There is not a hearing assistance system at the till/counter.
- There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are placed in front of a background which is patterned.
Womenswear
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Womenswear
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- Womenswear is located to the rear of the store as you enter the High Street - single entrance.
- There is step free access to Womenswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Womenswear aisle(s).
Menswear
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Menswear
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- Menswear is located to the rear of the store as you enter the High Street - single entrance.
- There is step free access to Menswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Menswear aisle(s).
Lingerie
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Lingerie
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- Lingerie is located to the rear of the store as you enter the High Street - single entrance.
- There is step free access to Lingerie.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Lingerie aisle(s).
Beauty
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Beauty
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- The Beauty department is located to the rear of the store as you enter the High Street - single entrance.
- There is step free access to the Beauty department.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Beauty department aisle(s).
Fitting Room(s)
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Accessible Fitting Room(s)
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- The accessible fitting room(s) is/are located to the rear of the store as you enter the High Street - single entrance.
- There is/are 3 fitting room(s) in total within the store, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is not a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 155cm x 205cm.
- There is not clear manoeuvring space in the accessible fitting room(s), because the fitting room door opens inwards.
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a dropdown rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 9cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 110cm and 140cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is not an assistance bell in the accessible fitting room(s).
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Standard Fitting Room(s)
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- The standard fitting room(s) is/are located to the rear of the store as you enter the.
- There is/are 2 standard fitting room(s) within the store.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Accessible Toilet(s)
- There is not an accessible toilet in the store.
Standard Toilet(s)
- There are no standard toilets in the store.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.