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Marks and Spencer Anlaby Hull Simply Food

Unit A, Anlaby Retail Park, Springfield Way, Hull, HU10 6RJ

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • There is a public car park located at Anlaby Retail Park.
    • The name of the car park is at Anlaby Retail Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

Entrance

  • This entrance is located at the front of the store.
  • The approach to the entrance has bollards.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single automatic door.
  • The door opens by sliding.
  • The width of the opening is 129cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.

Food Hall

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are over 180cm.
  • Some aisles did have obstructions at the time of the survey, these included: product bins, product displays, advertising boards and advertising displays.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets, sliding door display cabinets, sliding top cabinets and open top cabinets.
  • Some flooring is shiny.
  • There is background noise.
  • There is wayfinding, product and overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Bakery & Coffee

  • Location and Access View
    • The Bakery & Coffee counter is located to the rear-right of the food hall.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
  • Order and Payment View
    • This area has a counter where food and drink can be ordered.
    • The service counter was surveyed.
    • The counter is located on the right.
    • There is step-free level access to the counter.
    • The height of the counter is 90cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 97cm.
    • The payment machine is moveable.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Menu types include: wall-mounted and countertop.
    • The following dietary requirements can be catered for: dairy free, lactose free, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system is located at the counter.
    • The hearing assistance system was tested and working at the time of the survey.

Click & Collect

  • The collection point is located at the rear-right of the food hall.
  • The distance from the entrance is 40m.
  • The most accessible route to the collection point has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the collection point.
  • The height of the touchscreen display ranges from 108cm to 167cm from the floor.
  • There is a screen shrink option for the touchscreen to make it more accessible.
  • When made accessible the height of the touchscreen display ranges from 108cm to 140cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Staffed Checkouts

  • The staffed checkout area is located to the right upon entering the food hall.
  • The store has standard trolley checkouts.
  • There is step-free level access to the staffed checkout area.
  • Trolley Checkouts View
    • The trolley checkout surveyed was beyond the self-service checkouts, on the right after entering.
    • Signage is not provided for the trolley checkouts.
    • The height of the loading area is 95cm.
    • The height of the packing area is 95cm.
    • The card payment machine is at a height of 97cm.
    • The payment machine is moveable.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Self-Service Checkouts

  • The self-service checkout area is located on the right of the food hall.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket, basket and trolley combined and scanner shops.
  • Lowered self-service touchscreens are available.
  • Lowered Touchscreens View
    • Lowered self-service touchscreens are available for basket shops.
    • The height of the lowered touchscreen display ranges from 115cm to 140cm from the floor.
    • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
    • The height of the scanner is 98cm.
    • The height of the loading area is 72cm.
    • The height of the packing area is 85cm.
    • The card payment machine is at a height of 95cm.
    • The payment machine is moveable.
    • Assistance is available at the lowered self-service touchscreen.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a basket and trolley shop touchscreen.
    • The height of the touchscreen display ranges from 124cm to 145cm from the floor.
    • The touchscreen has the following accessibility aids: a Call for Assistance button.
    • The height of the scanner is 94cm.
    • The height of the loading area is 96cm.
    • The height of the packing area is 52cm.
    • The height of the cash payment controls range from 124cm to 143cm from the floor.
    • The card payment machine is at a height of 103cm.
    • The payment machine is moveable.
    • Assistance is available at the self-serve checkouts.
  • Scanner Touchscreens View
    • The height of the touchscreen display ranges from 116cm to 146cm from the floor.
    • The touchscreen has the following accessibility aids: a Call for Assistance button.
    • The height of the cash payment controls range from 125cm to 148cm from the floor.
    • The card payment machine is at a height of 108cm.
    • The payment machine is moveable.
    • Assistance is available at the scanner shop self-serve touchscreens.
    • This was a combined basket and scanner touchscreen.

Toilet with Adaptations (Right Hand Transfer)

  • Location View
    • The toilet surveyed is located at the rear of the food hall.
    • The distance from the entrance is 40m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a medium colour contrast.
    • The door is easy to open.
    • The width of the opening is 84cm.
    • The door has a lever twist lock.
    • Internally the door has a medium colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 175cm (width) x 254cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 89cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a medium colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a varying colour contrast.
    • The toilet roll holder is 96cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a medium colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 86cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 93cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin.
    • There are multiple coat hooks.
    • The coat hooks are 102cm and 139cm from the floor.
    • The height of the baby change facility when in use is 84cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.