Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located on a main shopping street.
- The main shopping street is pedestrianised.
- The store is located within Archway Mall.
- The details within this access guide relate to the Marks and Spencer store and not the shopping area.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Upper Holloway.
- The nearest underground tube station/Metro station is Archway.
- There are no parking facilities available at the store.
Approach (Main Entrance)
- There is a slight slope on the approach to the store.
- The surface of the approach is stone/concrete tiles.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the store, on Archway Mall.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 120cm (3ft 11in).
- There is a second set of doors at this entrance.
- The second set of doors open automatically towards you.
- The second set of doors are double.
- The width of the door opening is 156cm (5ft 1in).
Outside Access (Side Entrance)
- This information is for the entrance located at the side of the store, near Archway Library.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 120cm (3ft 11in).
Inside Access
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Inside Access
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- There is step free access throughout the store.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the food information counter.
- There is not a cash machine in the store.
- There is a/are wheelchair(s) available to borrow.
- Trolleys designed for the use of wheelchair users are available.
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Click and Collect
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- There is a Click and Collect service in the store.
- Customers can obtain online Order and Collect items from the food information counter.
Food Hall
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Food Hall
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- The Food Hall is located ahead as you enter the store.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is a food information counter.
- There is step free access to the food information counter.
- There is a clear accessible route to the food information counter.
- The height of the food information counter is 95cm.
- There is a hearing assistance system at the counter.
- There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
- The height of the checkout(s) is/are 95cm.
- The height of the high activity till(s) is/are 87cm.
- The height of the lowered section of the high activity till(s) is 65cm.
- There is not a self service till with a hearing assistance system.
- Staff can provide assistance with using the self service till(s) (Scott tills).
Accessible Toilet(s)
- There is not an accessible toilet in the store.
Standard Toilet(s)
- There are no standard toilets in the store.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.