Access Guide
Introduction
- The store is located within Athlone Towncentre.
- The details within this access guide relate to the Marks and Spencer store and not the shopping centre.
- Athlone Towncentre link (new tab) - click here.
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Comments
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- This store has a Sensory Hour during the first hour they are open on a Sunday morning, every Sunday.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Athlone.
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Parking
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- The store does not have its own car park.
- The store shares a car park/parking facilities.
- Clearly marked/signposted designated Blue Badge parking bays are available.
- Clearly marked/signposted parent and child parking bays are not available.
Approach (Athlone Towncentre)
- Access into Athlone Towncentre is step free via automatic doors.
- There is step free access on the approach to the store.
- The surface of the approach is vinyl.
Outside Access (Athlone Towncentre)
- This information is for the entrance located on level 1 of Athlone towncentre.
- There is step free access at this entrance.
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Entrance Details
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- There are no doors at this entrance.
Approach (Athlone Towncentre Car park)
- There is step free access on the approach to the store.
- The surface of the approach is tarmac.
Lift (Athlone Towncentre Car Park Entrance)
- There is a standard lift to access the store.
- The lift is located on level -1 of Athlone towncentre car park.
- There is step free access to the lift.
- There is a clear accessible route to the lift.
- The lift is approximately 15m from the Blue Badge parking bay.
- The clear door width is 130cm.
- The dimensions of the lift are 185cm x 220cm.
- There is a mirror to aid reversing out the lift.
- There are separate entry and exit doors in the lift.
- The lift has a visual floor indicator.
- The lift has an audible announcer.
- The lift does not have a hearing assistance alarm system.
- The height of the lift controls are between 85cm and 105cm.
- The lift controls have tactile markings.
- The lift controls do not have Braille markings.
Inside Access
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Inside Access
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- There is step free access throughout the store.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the food information counter.
- There is not a cash machine in the store.
- There is a/are wheelchair(s) available to borrow.
- Trolleys designed for the use of wheelchair users are not available.
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Click and Collect
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- There is a Click and Collect service in the store.
- Customers can obtain online Order and Collect items from the till/counter.
Till/Counter
- The till/counter is located to the rear of the store as you enter the Athlone Towncentre entrance.
- There is step free access to the till/counter.
- There is a clear accessible route to the till/counter.
- The till/counter is approximately 24m from the Athlone Towncentre entrance.
- The height of the till/counter is 96cm.
- There is a hearing assistance system at the till/counter.
- There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are placed in front of a background which is patterned.
Womenswear
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Womenswear
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- Womenswear is located ahead as you enter the Athlone Towncentre entrance.
- There is step free access to Womenswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Womenswear aisle(s).
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Accessible Fitting Room(s)
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- There is/are 4 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 155cm x 205cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
- There is a/are coat hook(s) in the accessible fitting room(s), 100cm from the floor.
- There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is not an assistance bell in the accessible fitting room(s).
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Standard Fitting Room(s)
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- There is/are 3 standard fitting room(s) within Womenswear.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Lingerie
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Lingerie
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- Lingerie is located to the left of the store as you enter the Athlone Towncentre entrance.
- There is step free access to Lingerie.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Lingerie aisle(s).
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Accessible Fitting Room(s)
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- There is/are 2 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 155cm x 200cm.
- There is not clear manoeuvring space in the accessible fitting room(s), due to fixtures and fittings.
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
- There is a/are coat hook(s) in the accessible fitting room(s), 100cm from the floor.
- There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
- There is a chair/stool in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is an assistance bell, but it was not functional at the time of the survey.
- The height of the assistance bell from the floor is 120cm.
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Standard Fitting Room(s)
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- There is/are 1 standard fitting room(s) within Lingerie.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Menswear
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Menswear
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- Menswear is located at the rear left of the store as you enter the Athlone Towncentre entrance.
- There is step free access to Menswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Menswear aisle(s).
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Accessible Fitting Room(s)
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- There is/are 2 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 155cm x 200cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
- There is a/are coat hook(s) in the accessible fitting room(s), 105cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 47cm.
- There is an assistance bell, but it was not functional at the time of the survey.
- The height of the assistance bell from the floor is 105cm.
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Standard Fitting Room(s)
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- There is/are 1 standard fitting room(s) within Menswear.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Babywear/Kidswear
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Babywear/Kidswear
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- Babywear/Kidswear is located to the rear right of the store as you enter the Athlone Towncentre entrance.
- There is step free access to Babywear/Kidswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Babywear/Kidswear aisle(s).
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Comments
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- There is a school wear section in the Food Hall.
Food Hall
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Food Hall
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- The Food Hall is located to the rear of the store as you enter the Athlone Towncentre entrance.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is a food information counter.
- There is step free access to the food information counter.
- There is a clear accessible route to the food information counter.
- The height of the food information counter is 95cm.
- There is a hearing assistance system at the counter.
- There is a/are checkout(s) and high activity till(s) in the Food Hall.
- The height of the checkout(s) is/are 95cm.
- The height of the high activity till(s) is/are 89cm.
- The height of the lowered section of the high activity till(s) is 69cm.
Accessible Toilet(s)
- There is not an accessible toilet in the store.
Standard Toilet(s)
- There are no standard toilets in the store.
Public Facilities
- There is an accessible toilet available within the shopping centre.
- Standard toilets are available within the shopping centre.
- Baby changing facilities are available within the shopping centre.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in Irish Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.