Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located on a main shopping street.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Berkhamsted.
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Parking
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- The store has its own car park.
- Parking is free for all users.
- Parking is free for Blue Badge holders.
- Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
- The car park is located at the rear of the store, off St John's Well Lane.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 1 designated parking bay(s) within the car park.
- Designated parking bays are clearly marked/signposted.
- The dimensions of the designated parking bay(s) are 231cm x 459cm (7ft 7in x 15ft 1in).
- The nearest designated bay is 8m (8yd 2ft) from the car park entrance.
- Clearly marked/signposted parent and child parking bays are not available.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb from the car park to the store.
- The dropped kerb does not have tactile paving.
- Customers do not have to cross a road between the car park and the store.
- The car park does not have a height restriction barrier.
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Comments
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- Parking has to be paid for and a ticket displayed in your car.
- You then take a portion of the ticket inside and receive a refund after £10 has been spent in store.
- Customers have one and a half hours free parking only.
Approach (Car Park)
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles.
- There is a/are fixed bollard(s) on the approach to the store.
Outside Access (Car Park)
- This information is for the entrance located in the car park.
- There is step free access at this entrance.
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Step Details
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- There is stepped access at this entrance.
- The step(s) is/are located to the right as you enter the car park entrance.
- There is/are 14 step(s) to access the store.
- The step(s) is/are clearly marked.
- The height of the step(s) is/are 17cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 183cm (6ft).
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Comments
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- There is a travelator leading from the shop floor to the car park entrance.
- The head and foot of the travelator are clearly marked.
Lift (Car Park)
- There is a standard lift to access the store.
- The lift is located to the right as you enter the car park entrance.
- There is step free access to the lift.
- There is a clear accessible route to the lift.
- The lift is approximately 4m from the car park entrance.
- The clear door width is 110cm.
- The dimensions of the lift are 119cm x 237cm.
- There is not a mirror to aid reversing out the lift.
- There are separate entry and exit doors in the lift.
- The lift has a visual floor indicator.
- The lift has an audible announcer.
- The lift has a hearing assistance alarm system.
- The height of the lift controls are between 90cm and 101cm.
- The lift controls have tactile markings.
- The lift controls have Braille markings.
Approach (High Street)
- There is step free access on the approach to the store.
- There is a slight slope on the approach to the store.
- The surface of the approach is stone/concrete tiles.
- There is a/are fixed bollard(s) on the approach to the store.
Outside Access (High Street)
- This information is for the entrance located on High Street.
- There is step free access at this entrance.
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Ramp/Slope Details
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- There is ramped/sloped access at this entrance.
- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 230cm (7ft 7in).
Inside Access
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Inside Access
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- There is step free access throughout the store.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the food information counter.
- There is not a cash machine in the store.
- There is a/are wheelchair(s) available to borrow.
- Trolleys designed for the use of wheelchair users are available.
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Click and Collect
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- There is a Click and Collect service in the store.
- Customers can obtain online Order and Collect items from the food information counter.
Food Hall
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Food Hall
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- The Food Hall is located ahead as you enter.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is a food information counter.
- There is step free access to the food information counter.
- There is a clear accessible route to the food information counter.
- The height of the food information counter is 95cm.
- There is a hearing assistance system at the counter.
- There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
- The height of the checkout(s) is/are 95cm.
- Staff can provide assistance with using the self service till(s) (Scott tills).
Café (M&S Café)
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Location and Access
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- The Café is located to the rear left of the store, as you enter the car park entrance.
- There is step free access to the Café.
- There is a clear accessible route to the Café.
- There is step free access throughout the Café.
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Counter
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- Food and/or drink(s) is/are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is 95cm.
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Tables and Seating
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- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 1m from the Café entrance/opening.
- The distance between the floor and the lowest dining table is 58cm.
- The distance between the floor and the highest dining table is 73cm.
- There is clear manoeuvring space throughout the Café.
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Menus and Services
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- Menus are available on the wall.
- The Café has a menu board.
- Hand held large print menus are available on request.
- Menus are clearly written.
- Menus are presented in good contrasting colours.
- Drinking straws are available.
- Two handle cups are available on request.
- The Café does not play background music.
- WiFi is available in the Café.
Accessible Toilet(s)
- There is an accessible toilet in the store.
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Location of and Access to the Accessible Toilet
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- The accessible toilet is unisex.
- The accessible toilet is located to the left as you enter the car park entrance.
- There is step free access into the accessible toilet.
- There is a clear accessible route to the accessible toilet.
- The accessible toilet is approximately 40m from the lift.
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Features and Dimensions of the Accessible Toilet
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- Staff do not need to be notified for use of the accessible toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens towards you (pull).
- The width of the door opening is 87cm.
- The door is locked by a twist lock.
- The dimensions of the accessible toilet are 183cm x 254cm.
- There is clear manoeuvring space in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 102cm.
- There is a drop down rail on the transfer side.
- There is a flush on the transfer side.
- There is a functional emergency alarm.
- There are disposal facilities in the accessible toilet.
- There is a coat hook in the accessible toilet, 101cm from the floor.
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Position of Fixtures in the Accessible Toilet
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- There is a/are wall mounted rail(s).
- As you face the toilet the wall mounted grab rail(s) is/are on both sides.
- There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
- The shelf or equivalent flat surface is within 95cm of the floor.
- There is a mirror in the accessible toilet, the bottom edge of the mirror is 60cm from the floor.
- The height of the toilet seat above floor level is 48cm.
- The toilet has a cistern.
- There is a toilet roll holder.
- The toilet roll holder can be reached when seated on the toilet.
- The height of the toilet roll holder is 89cm.
- There is a wash basin.
- The wash basin can be reached when seated on the toilet.
- The height of the wash basin is 72cm.
- The tap type is lever. It is a mixer tap.
- The tap(s) can be reached when seated on the toilet.
- The distance from the nearest tap(s) to the toilet seat is 40cm.
- There is a soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The height of the soap dispenser is 87cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached when seated on the toilet.
- The height of the towel dispenser is 128cm.
- There is a hand dryer.
- The height of the hand dryer is 88cm.
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Colour Contrast in the Accessible Toilet
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- There is a colour contrast between the external door and wall.
- There is a colour contrast between internal door and wall.
- There is a colour contrast between the grab rail(s) on the right and wall.
- There is a colour contrast between the grab rail(s) on the left and wall.
- There is a colour contrast between the drop down rail and wall.
- There is a colour contrast between the walls and floor.
Standard Toilet(s)
- There is a/are standard female and male toilet(s) in the store.
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Standard Female and Male Toilet(s)
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- The female and male toilet(s) is/are located to the left as you enter the car park entrance.
- There is step free access to all of the standard female and male toilet(s).
- There is a clear accessible route to all of the standard female and male toilet(s).
- There is an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
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Baby Change Facilities
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- Baby changing facilities are available within the standard female and male toilet(s).
- The height of the baby changing table/bench once extended and in use is 99cm.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.