Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located within Birmingham City Airport.
- The details within this access guide relate to the Marks and Spencer store and not the airport.
- Birmingham City Airport link (new tab) - click here.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Birmingham International.
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Parking
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- The store does not have its own car park.
- The store shares a car park/parking facilities.
Approach
- Access into Birmingham City Airport is step-free via double width automatic doors.
- There is step free access on the approach to the store.
- There is a slight slope on the approach to the store.
- The surface of the approach is tiled.
Outside Access (Step-free Entrance)
- This information is for the entrance located in Birmingham City Airport.
- There is step free access at this entrance.
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Entrance Details
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- There are no doors at this entrance.
- The width of the door opening is 283cm (9ft 3in).
Outside Access (Stepped Entrance)
- This information is for the entrance located in Birmingham City Airport.
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Step Details
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- There is stepped access at this entrance.
- The step(s) is/are located in front of the entrance.
- There is/are 5 step(s) to access the store.
- The step(s) is/are clearly marked.
- The height of the step(s) is/are 15cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
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Entrance Details
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- There are no doors at this entrance.
- The width of the door opening is 600cm (19ft 8in).
Inside Access
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Inside Access
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- There is step free access throughout the store.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The store does not play background music.
- There are no hearing assistance system(s) in the store.
- There is not a cash machine in the store.
- Trolleys designed for the use of wheelchair users are not available.
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Click and Collect
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- There is not a Click and Collect service in the store.
Food Hall
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Food Hall
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- The Food Hall is located ahead as you enter.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is not a food information counter.
- There is not a hearing assistance system at the counter.
- There is a/are high activity till(s) in the Food Hall.
- The height of the high activity till(s) is/are 82cm.
Accessible Toilet(s)
- There is not an accessible toilet in the store.
Standard Toilet(s)
- There are no standard toilets in the store.
Public Facilities
- A Changing Places facility is available within the airport.
- There is an accessible toilet available within the airport.
- Standard toilets are available within the airport.
- Baby changing facilities are available within the airport.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.