You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within Birstall Shopping Park.
• The details within this access guide relate to the Marks and Spencer store and not the retail park.
• Birstall Shopping Park link (new tab) - click here.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Morley.
• Parking View
  • The store has its own car park.
  • Parking is free for all users.
  • Information is not provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
  • The car park is located at the front of the store.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 3 designated parking bay(s) within the car park.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated parking bay(s) are 240cm x 480cm (7ft 10in x 15ft 9in).
  • The nearest designated bay is 3m (3yd 10in) from the entrance.
  • The furthest designated bay is 10m (10yd 2ft) from the entrance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is concrete.
  • Customers do not have to cross a road between the car park and the store.
  • The car park does not have a height restriction barrier.
  • The store shares a car park/parking facilities.
  • Clearly marked/signposted designated Blue Badge parking bays are available.
  • Clearly marked/signposted parent and child parking bays are not available.

You are on Approach. Skip to the next section.

Approach

• There is step free access on the approach to the store.
• The surface of the approach is block paving.
• There is a/are fixed bollard(s) on the approach to the store.

You are on Outside Access. Skip to the next section.

Outside Access

• This information is for the entrance located at the front of the building.
• There is step free access at this entrance.

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• Entrance Details View
  • There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 133cm (4ft 4in).
  • There is a second set of doors at this entrance.
  • The second set of doors open automatically.
  • The second set of doors are double.
  • The width of the door opening is 117cm (3ft 10in).

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the food information counter.
  • There is not a cash machine in the store.
  • There is a/are wheelchair(s) available to borrow.
  • Trolleys designed for the use of wheelchair users are available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • There is a clear accessible route to the Click and Collect counter.
• *****Click and Collect Touchscreen**** View
  • Self-service touchscreens are available for Click and Collect.
  • The touchscreens are 90cm to 120cm from the floor.
• Additional Department Products View
  • The store sells a limited amount of products relating to the following department(s); Home.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located on the ground floor, ahead as you enter.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is not a food information counter.
  • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • The height of the high activity till(s) is/are 89cm.
  • The height of the lowered section of the high activity till(s) is 69cm.
  • There is not a self service till with a hearing assistance system.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • There are stairs for public use.
  • The stairs are located to the right as you enter the store.
  • The floors which are accessible by stairs are ground floor and first floor.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The height of the step(s) is/are 15cm.
  • There is a/are handrail(s) at the stairs.
  • The handrail(s) is/are on both sides going up.
  • There is a landing.
  • Clear signage for the lift is visible from the stairs.
• Escalator(s) View
  • There is an/are escalator(s) for public use.
  • The escalator(s) is/are located to the right as you enter the store.
  • The escalator(s) in the store only go up.
  • The floors which are accessible by escalators are ground floor and first floor.
  • The escalator steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • Clear signage for the lift is visible from the escalator(s).
• Lift View
  • There is a lift for public use.
  • The lift is located to the rear right of the store.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 25m from the entrance.
  • The floors which are accessible by this lift are ground floor and first floor.
  • The lift is a standard lift.
  • The clear door width is 110cm.
  • The dimensions of the lift are 160cm x 210cm.
  • There is not a mirror to aid reversing out the lift.
  • There are not separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift does not have a hearing assistance alarm system.
  • The height of the lift controls are between 90cm and 110cm.
  • The lift controls have tactile markings.
  • The lift controls have Braille markings.

You are on Till/Counter. Skip to the next section.

Till/Counter

• The till/counter is located on the first floor, to the left of the store as you exit the lift.
• There is step free access to the till/counter, via lift.
• There is a clear accessible route to the till/counter.
• The till/counter is approximately 18m from the lift.
• The height of the till/counter is 95cm.
• There is not a hearing assistance system at the till/counter.
• There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
• The till(s)/counter(s) is/are not placed in front of a background which is patterned.

You are on Home. Skip to the next section.

Home

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• Home View
  • The Home department is located on the first floor, to the left as you exit the lift.
  • There is step free access to the Home department, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Home department aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Home department till(s)/counter(s).
  • There is a clear accessible route to the Home department till(s)/counter(s).
  • The nearest Home department till(s)/counter(s) is/are approximately 12m from the lift.

You are on Café (M&S Café). Skip to the next section.

Café (M&S Café)

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• Location and Access View
  • The Café is located on the first floor, to the rear of the store as you exit the lift.
  • There is step free access to the Café, via lift.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
• Counter View
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 85cm.
• Self-Service Touchscreens View
  • Self-service touchscreens are not available for ordering.
• Tables and Seating View
  • There is not a priority table for wheelchair users.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 3m from the Café entrance/opening.
  • The distance between the floor and the lowest dining table is 69cm.
  • The distance between the floor and the highest dining table is 71cm.
  • There is clear manoeuvring space throughout the Café.
• Menus and Services View
  • Menus are available on the wall.
  • The Café has a menu board.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

You are on Accessible Toilet(s) (Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Right Hand Transfer)

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located on the first floor, ahead as you exit the lift.
  • There is step free access into the accessible toilet, via lift.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 6m from the lift.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 85cm.
  • The door is locked by a lever twist.
  • The dimensions of the accessible toilet are 150cm x 360cm.
  • There is clear manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm.
  • There is a drop down rail on the transfer side.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There are disposal facilities in the accessible toilet.
  • There are coat hooks in the accessible toilet at 185cm and 195cm from the floor.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • The shelf or equivalent flat surface is within 95cm of the floor.
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 60cm from the floor.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet has a cistern.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 105cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 72cm.
  • The tap type is sensor. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 50cm.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The height of the soap dispenser is 88cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The height of the hand dryer is 100cm.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is a colour contrast between the grab rail(s) on the right and wall.
  • There is a colour contrast between the grab rail(s) on the left and wall.
  • There is a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.
• Baby Change Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The height of the baby change table/bench once extended and in use is 100cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There is a/are standard female and male toilet(s) in the store.

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• Standard Female and Male Toilet(s) View
  • The female and male toilet(s) is/are located on the first floor, ahead as you exit the lift.
  • There is step free access via lift, to all of the standard female and male toilet(s).
  • There is a clear accessible route to all of the standard female and male toilet(s).
  • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.