You are on Overview. Skip to the next section.

Overview

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• About View
  • There are no toilet facilities.
  • View information on opening times.
• Parking and Public Transport View
  • The venue shares a car park which has Blue Badge parking available.
  • The nearest train station is Hendon.
  • This station has step-free access.
  • The nearest underground station is Brent Cross.
  • This underground station does not have step-free access.
  • The nearest step-free underground station is Finchley Central.
  • The nearest bus station is Brent Cross.
  • This bus station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is the main entrance.
  • There are 3 other entrances.
  • 1 of the other entrances has step-free level access.
  • 2 of the other entrances have step-free level access via lift.
  • There is step-free level access throughout all areas, this may include the use of a lift.
  • There are no doors along circulation routes.
  • Access throughout may include narrow walkways and bollards.
  • Ground, First and second floors can be accessed via a standard lift and escalator.
• Getting Help and Assistance View
  • Seating is available.
  • There is a fixed hearing assistance system.
  • There is not a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • Toilets with adaptations are not available.
• Changing Facilities View
  • The fitting rooms with adaptations are located on the first and second floors.
  • The standard fitting rooms are located on the first and second floors.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Parking View
  • There is a public car park located off Prince Charles Drive.
  • The name of the car park is Fenwick.
  • Designated Blue Badge parking bays are available in the car park.
  • Electric vehicle charging points are available in the car park.

You are on Entrance (Main Mall - Bus Station). Skip to the next section.

Entrance (Main Mall - Bus Station)

• This entrance is located ahead and right after main mall bus station entrance.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is more than 200cm.
• There are security barriers at the entrance.
• The maximum width between them is 225cm.

You are on Food Hall. Skip to the next section.

Food Hall

• There is step-free level access throughout all areas.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some aisles did have obstructions at the time of the survey, these included: product displays and pillars.
• Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding door display cabinets.
• Some flooring is patterned.
• There is background noise.
• There is product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Lighting levels vary due to there being different types of lights in the space.

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• Handheld Scanner Shopping View
  • Scan and Shop is available.
  • View information on handheld scanner shopping (opens new tab).
  • The handheld scanners are located to the right as you enter the food hall from the main entrance.
  • The handheld scanner holsters range in height from 32cm to 143cm from the floor.
  • Assistance is available to help customers with the handheld scanners.

You are on Staffed Checkouts (Food Hall). Skip to the next section.

Staffed Checkouts (Food Hall)

• The staffed checkout area is located to the right as you enter via the main mall entrance.
• The store has standard trolley checkouts.
• There is step-free level access to the staffed checkout area.

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• Trolley Checkouts View
  • The trolley checkout surveyed was to the left of the conveyor belt checkouts.
  • Signage is not provided for the trolley checkouts.
  • The height of the loading area is 97cm.
  • The height of the packing area is 86cm.
  • The card payment machine is at a height of 120cm.
  • The payment machine is moveable.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Self-Service Checkouts (Food Hall). Skip to the next section.

Self-Service Checkouts (Food Hall)

• The self-service checkout area is located ahead as you enter via the main mall entrance.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket and scanner shops.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for scanner shops.
  • The height of the lowered touchscreen display ranges from 109cm to 121cm from the floor.
  • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 90cm.
  • The height of the loading area is 65cm.
  • The height of the packing area is 65cm.
  • The card payment machine is at a height of 90cm.
  • The payment machine is moveable.
  • Assistance is available at the lowered self-service touchscreen.
• Standard Touchscreens View
  • The self-service checkout surveyed was a basket shop touchscreen.
  • The height of the touchscreen display ranges from 136cm to 151cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 115cm.
  • The height of the loading area is 64cm.
  • The height of the packing area is 75cm.
  • The card payment machine is at a height of 115cm.
  • The payment machine is moveable.
  • Assistance is available at the self-serve checkouts.
• Scanner Touchscreens View
  • The height of the touchscreen display ranges from 121cm to 134cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the cash payment controls range from 88cm to 88cm from the floor.
  • The card payment machine is at a height of 94cm.
  • The payment machine is moveable.
  • Assistance is available at the scanner shop self-serve touchscreens.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the rear of the store after you enter via the main mall entrance.
• The distance from the entrance is 40m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • The ground, first and second floors can be accessed by this lift.
  • The lift door has a medium colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 2000kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a medium colour contrast.
  • The majority of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 140cm.
  • The internal dimensions of the lift are 175cm (width) x 225cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
  • Lighting levels were low at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located ahead and left after the main mall entrance.
• The ground, first and second floors can be accessed by escalator.
• The step markings are not clearly visible.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels vary due to there being different types of lights in the space.

You are on Shop Floor (First Floor - Womenswear, Beauty, Travel Money, Click and Collect and Lingerie). Skip to the next section.

Shop Floor (First Floor - Womenswear, Beauty, Travel Money, Click and Collect and Lingerie)

• There is step-free level access throughout.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some of the aisles are obstructed by product displays.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the walls and columns have a reflective finish.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is not consistent throughout.
• Seating available for customers includes: chairs with armrests.
• Customers can obtain online items from the collection point.
• Lighting levels vary due to there being different types of lights in the space.

You are on Counter (First Floor - Travel Money). Skip to the next section.

Counter (First Floor - Travel Money)

• The counter is located on the first floor, to the rear left as you exit the lift.
• The distance from the lift is 85m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is not a lowered section at the counter.
• The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 122cm.
• The payment machine is moveable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (First Floor - Womenswear). Skip to the next section.

Counter (First Floor - Womenswear)

• The counter is located on the first floor, to the far left after exiting lift.
• The distance from the lift is 25m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 92cm.
• There is a lowered section at the counter.
• The height of the lowered section is 75cm.
• The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 96cm.
• The payment machine is moveable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Lighting levels vary due to there being different types of lights in the space.

You are on Self-Service Checkouts (First Floor - Womenswear). Skip to the next section.

Self-Service Checkouts (First Floor - Womenswear)

• The self-service checkout area is located on the first floor, to the far left after exiting the lift.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket shops.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for basket shops.
  • The lowered self-service touch screen surveyed was to the far left of the self-service checkouts.
  • The height of the lowered touchscreen display ranges from 123cm to 135cm from the floor.
  • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 105cm.
  • The height of the loading area is 77cm.
  • The height of the packing area is 77cm.
  • The card payment machine is at a height of 72cm.
  • The payment machine is moveable.
  • Assistance is available at the lowered self-service touchscreen.
• Standard Touchscreens View
  • The self-service checkout surveyed was a basket shop touchscreen.
  • The height of the touchscreen display ranges from 137cm to 150cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 120cm.
  • The height of the loading area is 93cm.
  • The height of the packing area is 93cm.
  • The card payment machine is at a height of 119cm.
  • The payment machine is moveable.
  • Assistance is available at the self-serve checkouts.

You are on Shop Floor (Second Floor - Menswear and Kids). Skip to the next section.

Shop Floor (Second Floor - Menswear and Kids)

• There is step-free level access throughout.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some of the aisles are obstructed by product displays.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the walls and columns have a reflective finish.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is not consistent throughout.
• Seating available for customers includes: chairs with armrests and benches.
• Lighting levels vary due to there being different types of lights in the space.

You are on Fitting Room with Adaptations (Menswear - Second Floor). Skip to the next section.

Fitting Room with Adaptations (Menswear - Second Floor)

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• Access View
  • The fitting room surveyed is located on the second floor, to the far left after exiting the lift.
  • The fitting room surveyed is for any gender.
  • The distance from the lift is 65m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is numbered signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 100cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 150cm (width) x 200cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are grab rails in the fitting room.
  • The grab rails for the fitting room have a medium colour contrast.
  • There is a dropdown rail in the fitting room.
  • The dropdown rail for the fitting room has a medium colour contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 100cm and 145cm from the floor.
  • The walls and floor have a low colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Second Floor - Menswear). Skip to the next section.

Counter (Second Floor - Menswear)

• The counter is located on the second floor, ahead as you exit the lift.
• The distance from the lift is 30m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 92cm.
• There is a lowered section at the counter.
• The height of the lowered section is 77cm.
• The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 96cm.
• The payment machine is moveable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Self-Service Checkouts (Second Floor - Menswear). Skip to the next section.

Self-Service Checkouts (Second Floor - Menswear)

• The self-service checkout area is located on the second floor, ahead as you exit the lift.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket shops.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for basket shops.
  • The lowered self-service touch screen surveyed was to the far right of the self-service checkouts.
  • The height of the lowered touchscreen display ranges from 124cm to 136cm from the floor.
  • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 100cm.
  • The height of the loading area is 76cm.
  • The height of the packing area is 76cm.
  • The card payment machine is at a height of 100cm.
  • The payment machine is moveable.
  • Assistance is available at the lowered self-service touchscreen.
• Standard Touchscreens View
  • The self-service checkout surveyed was a basket shop touchscreen.
  • The height of the touchscreen display ranges from 137cm to 153cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 120cm.
  • The height of the loading area is 76cm.
  • The height of the packing area is 76cm.
  • The card payment machine is at a height of 120cm.
  • The payment machine is moveable.
  • Assistance is available at the self-serve checkouts.