You are on Overview. Skip to the next section.

Overview

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• About View
  • Services available in the venue include: Womenswear, Childrenswear, Food Hall, Menswear, Travel Money, Beauty, Home, Coffee Shop and Lingerie.
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Byfleet & New Haw.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free access via a very easy slope at the most accessible entrance.
  • The most accessible entrance is the main entrance.
  • There are 2 other entrances.
  • 1 of the other entrances has step-free access via very easy slope.
  • 1 of the other entrances has step-free level access.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • Access throughout may include pillars and moveable physical obstructions.
  • The ground and first floors can be accessed via a standard lift and escalator.
• Getting Help and Assistance View
  • Seating is available.
  • There is not a hearing assistance system.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the first floor, to the right as you exit the lift.
  • The toilet with adaptations has a left hand transfer space.
  • Shared step-free standard toilet facilities are located on the first floor, to the right as you exit the lift.
• Changing Facilities View
  • Parent and baby changing facilities are located on the first floor, to the right as you exit the lift.
  • The fitting rooms with adaptations are located on the ground floor within Womenswear, on the first floor within Menswear and on the first floor within Lingerie.
  • The standard fitting rooms are located on the ground floor within Womenswear, on the first floor within Menswear and on the first floor within Lingerie.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located at the front of the store.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 22 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 270cm (width) x 470cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 90cm.
  • The nearest designated bay is 10m from the Food Hall entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • This route has bollards.
• Charges and Restrictions View
  • Parking is free for all users.
• Electric Vehicle Charging Points View
  • There are no electric vehicle charging points designated for Blue Badge holders.
  • There are 10 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 260cm (width) x 480cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is at a suitable height for a wheelchair user.
  • You do not need an online account to use the charging point.
  • Payment can be made with a credit/debit card (contactless).
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Food Hall Left). Skip to the next section.

Entrance (Food Hall Left)

• This entrance is located at the front of the building, on the left.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 197cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There are security barriers at the entrance.
• The maximum width between them is 224cm.

You are on Entrance (Food Hall Right). Skip to the next section.

Entrance (Food Hall Right)

• This entrance is located at the front of the building, on the right.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 180cm.
• There is a small lip on the threshold of the opening.
• The doors have a high colour contrast.
• There are security barriers at the entrance.
• The maximum width between them is 228cm.

You are on Food Hall. Skip to the next section.

Food Hall

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of main product widths are between 150cm - 180cm.
• Some aisles did have obstructions at the time of the survey, these included: product bins.
• Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving and self-closing (pull handle) display cabinets.
• Some flooring is shiny.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Lighting levels were even at the time of the survey.

You are on Counter (Bakery and Coffee). Skip to the next section.

Counter (Bakery and Coffee)

• The counter is located on the ground floor, at the rear of the Food Hall.
• The distance from the Food Hall Left entrance is 25m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 90cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 93cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Staffed Checkouts (Food Hall). Skip to the next section.

Staffed Checkouts (Food Hall)

• The staffed checkout area is located on the ground floor, at the front of the store.
• The store has standard trolley checkouts.
• There is step-free level access to the staffed checkout area.

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• Trolley Checkouts View
  • Signage is not provided for the trolley checkouts.
  • Signage is not clearly visible.
  • The height of the loading area is 97cm.
  • The height of the packing area is 94cm.
  • The card payment machine is at a height of 109cm.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey.

You are on Self-Service Checkouts (Food Hall). Skip to the next section.

Self-Service Checkouts (Food Hall)

• The self-service checkout area is located on the ground floor, at the front of the store.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket shops.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for basket shops.
  • The height of the lowered touchscreen display ranges from 110cm to 125cm from the floor.
  • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 86cm.
  • The height of the loading area is 67cm.
  • The height of the packing area is 67cm.
  • The card payment machine is at a height of 80cm.
  • The payment machine is portable.
  • Assistance is available at the lowered self-service touchscreen.
• Standard Touchscreens View
  • The self-service checkout surveyed was a basket shop touchscreen.
  • The height of the touchscreen display ranges from 130cm to 145cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 110cm.
  • The height of the loading area is 64cm.
  • The height of the packing area is 75cm.
  • The card payment machine is at a height of 97cm.
  • The payment machine is portable.
  • Assistance is available at the self-serve checkouts.

You are on Shop Floor (Ground Floor). Skip to the next section.

Shop Floor (Ground Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 150cm - 180cm.
• Some of the aisles are obstructed by product bins.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns have a reflective finish.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: armchairs.
• Customers can obtain online items from the Click and Collect touchscreen on the ground floor, at the rear of the store.
• Lighting levels were even at the time of the survey.

You are on Fitting Room with Adaptations (Womenswear). Skip to the next section.

Fitting Room with Adaptations (Womenswear)

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• Access View
  • The fitting room surveyed is located on the ground floor at the rear of the store, within the fitting rooms on the ground floor.
  • The fitting room surveyed is female only.
  • The distance from the Food Hall Right entrance is 40m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the fitting room.
  • There is written text signage for the fitting room.
  • The door opens outwards and has a low colour contrast.
  • The width of the opening is 95cm.
  • Internally the door has a low colour contrast.
  • The door has a lever twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 258cm (width) x 216cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are grab rails in the fitting room.
  • The grab rails for the fitting room have a high colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 58cm and 108cm from the floor.
  • The walls and floor have a low colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Womenswear). Skip to the next section.

Counter (Womenswear)

• The counter is located on the ground floor, at the rear of the store.
• The distance from the Food Hall Right entrance is 40m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 91cm.
• There is a lowered section at the counter.
• The height of the lowered section is 76cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 94cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Self-Service Checkouts (Womenswear). Skip to the next section.

Self-Service Checkouts (Womenswear)

• The self-service checkout area is located on the ground floor, at the rear of the store .
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket and trolley combined shops.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for basket and trolley combined shops.
  • The height of the lowered touchscreen display ranges from 115cm to 135cm from the floor.
  • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 97cm.
  • The height of the loading area is 75cm.
  • The height of the packing area is 75cm.
  • The card payment machine is at a height of 90cm.
  • The payment machine is portable.
  • Assistance is available at the lowered self-service touchscreen.
• Standard Touchscreens View
  • The self-service checkout surveyed was a basket and trolley shop touchscreen.
  • The height of the touchscreen display ranges from 130cm to 150cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 112cm.
  • The height of the loading area is 90cm.
  • The height of the packing area is 90cm.
  • The height of the cash payment controls range from 56cm to 90cm from the floor.
  • The card payment machine is at a height of 112cm.
  • The payment machine is portable.
  • Assistance is available at the self-serve checkouts.

You are on Counter (Travel Money). Skip to the next section.

Counter (Travel Money)

• The counter is located on the ground floor, at the rear of the store.
• The distance from the Food Hall Right entrance is 40m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is a lowered section at the counter (a writing shelf).
• The height of the lowered section is 71cm.
• The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 103cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located in the centre of the store as you enter Womenswear.
• The ground and first floors can be accessed by escalator.
• The steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were even at the time of the survey.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the rear of the store, to the left of Womenswear.
• The distance from Food Hall Right entrance is 40m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • The ground and first floors can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 130cm.
  • The internal dimensions of the lift are 155cm (width) x 200cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey.
  • At the time of the survey (June 2026), the lift was out of order.

You are on Shop Floor (First Floor). Skip to the next section.

Shop Floor (First Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• The visual contrast between the shelving and floor varies between low and high.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: armchairs.
• Lighting levels were even at the time of the survey.

You are on Eating and Drinking (M&S Coffee Shop). Skip to the next section.

Eating and Drinking (M&S Coffee Shop)

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• Location and Access View
  • The coffee shop is located on the first floor, to the right as you exit the lift.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
• Order and Payment View
  • This area has a counter where food and drink can be ordered.
  • The service counter was surveyed.
  • The counter is located directly ahead as you enter.
  • There is step-free level access to the counter.
  • The height of the counter is 75cm.
  • The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 94cm.
  • The payment machine is portable.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is not available.
  • Menu types include: wall-mounted.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor have a high colour contrast.
  • Some flooring is shiny.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, benches and high stools.
  • Some seating is fixed.
  • Furniture available in this area includes: tables and high tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Fitting Room with Adaptations (Menswear). Skip to the next section.

Fitting Room with Adaptations (Menswear)

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• Access View
  • The fitting room surveyed is located within the Menswear fitting rooms, on the first floor.
  • The fitting room surveyed is male only.
  • The distance from the lift is 20m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the fitting room.
  • There is written text signage for the fitting room.
  • The door opens outwards and has a low colour contrast.
  • The width of the opening is 95cm.
  • Internally the door has a low colour contrast.
  • The door has a twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 237cm (width) x 189cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are no grab rails in the fitting room.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 110cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (Lingerie). Skip to the next section.

Fitting Room with Adaptations (Lingerie)

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• Access View
  • The fitting room surveyed is located within the Lingerie fitting rooms, on the first floor.
  • The fitting room surveyed is female only.
  • The distance from the lift is 35m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the fitting room.
  • There is written text signage for the fitting room.
  • The door opens outwards and has a low colour contrast.
  • The width of the opening is 92cm.
  • Internally the door has a low colour contrast.
  • The door has a twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 232cm (width) x 215cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are no grab rails in the fitting room.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 47cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There are no coat hooks.
  • The walls and floor have a low colour contrast.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

You are on Counter (Menswear). Skip to the next section.

Counter (Menswear)

• The counter is located on the first floor, at the rear of the store.
• The distance from the lift is 20m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 91cm.
• There is a lowered section at the counter.
• The height of the lowered section is 77cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 95cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Self-Service Checkouts (Menswear). Skip to the next section.

Self-Service Checkouts (Menswear)

• The self-service checkout area is located on the first floor, at the rear of the store.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket and basket and trolley combined shops.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for basket and trolley combined shops.
  • The height of the lowered touchscreen display ranges from 115cm to 135cm from the floor.
  • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 95cm.
  • The height of the loading area is 76cm.
  • The height of the packing area is 76cm.
  • The card payment machine is at a height of 90cm.
  • The payment machine is portable.
  • Assistance is available at the lowered self-service touchscreen.
• Standard Touchscreens View
  • The self-service checkout surveyed was a basket and trolley shop touchscreen.
  • The height of the touchscreen display ranges from 135cm to 150cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 115cm.
  • The height of the loading area is 90cm.
  • The height of the packing area is 90cm.
  • The height of the cash payment controls range from 57cm to 90cm from the floor.
  • The card payment machine is at a height of 105cm.
  • The payment machine is portable.
  • Assistance is available at the self-serve checkouts.

You are on Toilet with Adaptations (First Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (First Floor - Left Hand Transfer)

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• Location View
  • The toilet surveyed is located on the first floor, to the right as you exit the lift.
  • The distance from the lift is 15m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The width of the opening is 90cm.
  • The door has a locking handle.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 203cm (width) x 218cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 135cm (from the side of the toilet pan).
  • There is a lever flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a medium colour contrast.
  • The toilet roll holder is 109cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a low colour contrast.
  • The soap dispenser is 105cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low colour contrast.
  • The hand dryer is 75cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin.
  • There are no coat hooks.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.