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Marks and Spencer Café Southampton General Hospital

Southampton General Hospital, C Level - Centre Block, Tremona Road, Southampton, SO16 6YD

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is not a bus stop within approximately 150m of the store.
    • The nearest train station is Millbrook.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • Clearly marked/signposted designated Blue Badge parking bays are available.
    • Clearly marked/signposted parent and child parking bays are not available.

Approach

  • The store is within The Southampton General Hospital, on level C of Centre Block.
  • There is step free access on the approach to the store.
  • The surface of the approach is vinyl.

Outside Access

  • This information is for the entrance located on Level C of Southampton General Hospital.
  • There is step free access at this entrance.
  • Entrance Details View
    • There are no doors at this entrance.
    • The width of the door opening is 260cm (8ft 6in).
    • The width of the door opening is 450cm (14ft 9in).

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The store does not play background music.
    • There is a/are portable hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located in the Café.
    • There is not a cash machine in the store.
  • Click and Collect View
    • There is a Click and Collect service in the store.

Café (M&S Café)

  • Location and Access View
    • The Café is located in Birmingham Heartlands Hospital on Level C of Centre Block.
    • There is step free access to the Café.
    • There is a clear accessible route to the Café.
    • There is step free access throughout the Café.
  • Counter View
    • Food and/or drink(s) is/are ordered from the service counter.
    • Food and/or drinks can be brought to the table.
    • The height of the service counter is 95cm.
    • There is a counter/tray rail at a height of 85cm to allow a disabled person to manoeuvre a tray.
  • Tables and Seating View
    • There is a priority table for wheelchair users.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests.
    • The nearest table is approximately 3m from the Café entrance/opening.
    • The distance between the floor and the dining tables is 73cm.
    • There is clear manoeuvring space throughout the Café.
  • Menus and Services View
    • Menus are available on the wall.
    • Menus are clearly written.
    • Menus are presented in good contrasting colours.
    • Drinking straws are available.
    • Two handle cups are available on request.
    • The Café does not play background music.
    • WiFi is not available in the Café.

Accessible Toilet(s)

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Public Facilities

  • A Changing Places facility is available within the hospital.
  • There is an accessible toilet available within the hospital.
  • Standard toilets are available within the hospital.
  • Baby changing facilities are available within the hospital.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.