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Marks and Spencer Chelmsford Westway Simply Food

1 Clock Tower Retail Park, Chelmsford, CM1 3BG

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • There is a public car park located at the front of the store.
    • The name of the car park is Clock Tower Retail Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

Store Entrance

  • This entrance is located at the front of the store.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 225cm.
  • The doors have a low colour contrast.
  • There are security barriers at the entrance.
  • The maximum width between them is 220cm.

Food Hall

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • Some aisles did have obstructions at the time of the survey, these included: product bins, product displays, pillars and advertising displays.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding door display cabinets.
  • There is background noise.
  • There is product and overhead signage.
  • Some signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is not consistent throughout.
  • Lighting levels vary due to there being different types of lights in the space.

Counter (Bakery)

  • The counter is located to the rear right of the store.
  • The distance from the store entrance is 35m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 91cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 96cm.
  • The payment machine is moveable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Staffed Checkouts

  • The staffed checkout area is located to the left as you enter the store.
  • The store has standard trolley checkouts.
  • There is step-free level access to the staffed checkout area.
  • Trolley Checkouts View
    • The trolley checkout surveyed was the checkout to the far right.
    • Signage is not provided for the trolley checkouts.
    • The height of the loading area is 96cm.
    • The height of the packing area is 88cm.
    • The card payment machine is at a height of 125cm.
    • The payment machine is moveable.
    • There is not a hearing assistance system.
    • Lighting levels vary due to the use of large glazed walls.

Self-Service Checkouts

  • The self-service checkout area is located to the left as you enter the store.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket shops.
  • Lowered self-service touchscreens are available.
  • Lowered Touchscreens View
    • Lowered self-service touchscreens are available for basket shops.
    • The height of the lowered touchscreen display ranges from 110cm to 125cm from the floor.
    • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
    • The height of the scanner is 90cm.
    • The height of the loading area is 85cm.
    • The height of the packing area is 65cm.
    • The card payment machine is at a height of 60cm.
    • The payment machine is at a fixed height.
    • Assistance is available at the lowered self-service touchscreen.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a basket shop touchscreen.
    • The height of the touchscreen display ranges from 130cm to 146cm from the floor.
    • The touchscreen has the following accessibility aids: a Call for Assistance button.
    • The height of the scanner is 113cm.
    • The height of the loading area is 65cm.
    • The height of the packing area is 65cm.
    • The height of the cash payment controls range from 88cm to 53cm from the floor.
    • The card payment machine is at a height of 110cm.
    • The payment machine is moveable.
    • Assistance is available at the self-serve checkouts.

Toilet with Adaptations (Right Hand Transfer)

  • Location View
    • The toilet surveyed is located to the rear left of the store.
    • The distance from the store entrance is 40m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and 'Not All Disabilities Are Visible' signage on or near the door.
    • The door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 85cm.
    • The door has a twist lock.
    • Internally the door has a low colour contrast.
    • There is a grab rail on the internal door, with a medium colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 223cm (width) x 224cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 150cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 112cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a low colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 102cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 102cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 88cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 100cm and 140cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.