You are on Overview. Skip to the next section.

Overview

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• About View
  • The venue is a supermarket.
  • Services available in the venue include: clothing and food retail, a café, opticians, money exchange, card shop, Click and Collect, sushi bar and flower shop.
  • View information on opening times.
• Parking and Public Transport View
  • The venue shares a car park which has Blue Badge parking available.
  • The nearest train station is Cheshunt.
  • The nearest bus station is Waltham Cross.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
  • The nearest parking is located at Brookfield Farm retail park.
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is the main entrance.
  • There are 2 other entrances.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • The other 2 entrances are located at the Clothing/Home and Food Court both with ramped access.
• Getting Help and Assistance View
  • Seating is available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair.
  • Additional equipment which can be borrowed or hired includes: wheelchair attachable trollies.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Facilities/services include: an ATM machine.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located at the rear left of the store after entering.
  • The toilet with adaptations has a right hand transfer space.
  • Female and male step-free standard toilet facilities are located at the rear left of the store after entering.
• Changing Facilities View
  • Parent and baby changing facilities are located at the rear left of the store after entering.
  • The fitting rooms with adaptations are located within the standard male and female fitting rooms.
  • The standard fitting rooms are located in the male clothing and the female lingerie department.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located at the front and side of the store.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 460cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 100cm.
  • The nearest designated bay is 25m from the entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for staff, visitors and Blue Badge holders only.
  • Parking is free for all users.
  • Free parking is restricted to 4 hours.
• Electric Vehicle Charging Points View
  • There is 1 electric vehicle charging point designated for Blue Badge holders.
  • The dimensions of the electric vehicle charging bay designated for Blue Badge holders are 275cm (width) x 450cm (depth).
  • The controls for the Blue Badge charging point are at a suitable height for a wheelchair user.
  • The nozzle holster for the Blue Badge charging point is at a suitable height for a wheelchair user.
  • You do not need an online account to use the charging point.
  • Payment can be made with a credit/debit card (contactless) and via an app.
  • The Blue Badge charging point is 80m from the M&S Food Hall entrance.
  • For standard electric vehicles there are 9 charging points.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located next to Starbucks.
• The approach to the entrance has bollards.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 163cm.
• The doors have a low colour contrast.
• There is a second set of double automatic doors.
• The doors open by sliding.
• The width of the opening is 140cm.
• The doors have a low colour contrast.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

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• Location View
  • The toilet surveyed is located at the rear of the store after entering, next to the opticians.
  • The distance from the entrance is 100m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial and 'Not All Disabilities Are Visible' signage on or near the door.
  • The door opens outwards and has a medium colour contrast.
  • The door is easy to open.
  • The width of the opening is 98cm.
  • The door has a lever twist lock.
  • Internally the door has a medium colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 151cm (width) x 216cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 84cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the right transfer side.
  • There is no horizontal grab rail for the toilet.
  • There is a vertical grab rail on the left as you face the toilet.
  • The vertical grab rail has a medium colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a medium colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a medium colour contrast.
  • The toilet roll holder is 90cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a medium colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a medium colour contrast.
  • The soap dispenser is 88cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer which requires hands to be inserted into the top.
  • The hand dryer has a medium colour contrast.
  • The hand dryer is 105cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor colour contrast varies between low and high.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Parent and Baby Room / Feeding Room. Skip to the next section.

Parent and Baby Room / Feeding Room

• The room is located is at the rear of the store after entering, next to the opticians.
• The distance from the entrance is 100m.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is pictorial and written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 97cm.
• The door has a medium colour contrast.
• Internally the door has a medium colour contrast.
• The height of the baby change facility when in use is 80cm.
• There is also a wash basin and a mirror in the room.
• The wash basin has a sensor tap.
• The room has a nappy/incontinence items bin.
• The walls and floor have a medium colour contrast.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Shop Floor. Skip to the next section.

Shop Floor

• There is step-free level access throughout.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 150cm - 180cm.
• Some of the aisles are obstructed by product displays.
• The flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns have a reflective finish.
• There is background noise.
• There is product signage.
• Some signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is not consistent throughout.
• Seating available for customers includes: chairs with armrests.
• Customers can obtain online items from the Click and Collect kiosks, ahead as you enter the store on the right hand side.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Food Hall. Skip to the next section.

Food Hall

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of main product widths are between 150cm - 180cm.
• Some aisles did have obstructions at the time of the survey, these included: product displays.
• Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
• The flooring is shiny.
• There is background noise.
• There is product signage.
• Some signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is not consistent throughout.
• Seating available for customers includes: chairs with armrests.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Fitting Room with Adaptations. Skip to the next section.

Fitting Room with Adaptations

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• Access View
  • The fitting room surveyed is located within the fitting room area.
  • The fitting room surveyed is male only.
  • The distance from the Clothing/Home entrance is 45m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 100cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 157cm (width) x 197cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are grab rails in the fitting room.
  • The grab rails for the fitting room have a medium colour contrast.
  • There is a dropdown rail in the fitting room.
  • The dropdown rail for the fitting room has a medium colour contrast.
  • There is a chair available.
  • The seat/chair is 52cm from the floor.
  • There is an assistance bell at a suitable height for a wheelchair user.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 100cm and 140cm from the floor.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is a similar fitting room with adaptations in the female fitting rooms within the lingerie department.

You are on Standard Fitting Room. Skip to the next section.

Standard Fitting Room

• The fitting room surveyed is located straight ahead as you enter the store via the Clothing/Home entrance.
• The fitting room surveyed is male only.
• The distance from the clothing and home entrance is 45m.
• The most accessible route to the fitting room has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access into the fitting room.
• The door opens inwards and has a low colour contrast.
• The door is easy to open.
• The width of the opening is 75cm.
• Internally the door has a low colour contrast.
• Seating available in the fitting room is a bench seat.
• The following is available in the fitting room: a full length mirror and a coat hook.
• Lighting levels were even at the time of the survey.
• There are similar female fitting rooms within the lingerie department.
• Armchairs are available within the fitting room area.

You are on Coffee Shop. Skip to the next section.

Coffee Shop

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• Location and Access View
  • The coffee shop is located ahead and to the rear left as you enter the store.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
• Order and Payment View
  • This area has a counter where food and drink can be ordered.
  • The payment counter was surveyed.
  • The counter is located ahead as you enter the coffee shop.
  • There is step-free level access to the counter.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
• Service View
  • Full table service is not available.
  • Menu types include: wall-mounted (digital).
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor have a high colour contrast.
  • Seating available in this area includes: chairs without armrests, benches and high stools.
  • Some seating is fixed.
  • Furniture available in this area includes: tables and high tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the size of the space.

You are on Food Hall Checkouts. Skip to the next section.

Food Hall Checkouts

• The self-service checkout area is located within the food hall.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket, trolley, basket and trolley combined and scanner shops.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for basket and trolley combined shops.
  • The lowered self-service touch screen surveyed was on the right.
  • The height of the lowered touchscreen display ranges from 107cm to 125cm from the floor.
  • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 90cm.
  • The height of the loading area is 65cm.
  • The height of the packing area is 65cm.
  • The payment machine is moveable.
  • Assistance is available at the lowered self-service touchscreen.

You are on Kids Department Counter. Skip to the next section.

Kids Department Counter

• The counter is located within the kids department.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The venue has a payment counter and a customer service counter.
• Signage is provided for the counter.
• Signage is clearly visible with high contrasting colours.
• The height of the counter is 95cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 102cm.
• The payment machine is moveable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area which varies depending on the time of day.
• Some flooring is shiny.
• Lighting levels vary due to the use of large glazed walls.

You are on Lingerie Department Counter. Skip to the next section.

Lingerie Department Counter

• The counter is located The checkout area is located to the right hand side of the store after entering.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The venue has a payment counter and a customer service counter.
• Signage is provided for the counter.
• Signage is clearly visible with high contrasting colours.
• The height of the counter is 95cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 102cm.
• The payment machine is moveable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area which varies depending on the time of day.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on ATMs. Skip to the next section.

ATMs

• There is one ATM.
• The ATM is located within the lingerie department.
• The ATM is clearly signed.
• There is not a Talking ATM.
• This is a cash withdrawal ATM.
• The height of the ATM features vary between 92cm and 125cm.

You are on Bakery and Coffee Counter. Skip to the next section.

Bakery and Coffee Counter

• The counter is located at the back of the food hall.
• The distance from the food hall entrance is 60m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 90cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Travel Money Counter. Skip to the next section.

Travel Money Counter

• The counter is located to the right hand side of the store after entering.
• The distance from the entrance is 60m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• The counter has a television which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.