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Marks and Spencer Chiswick Simply Food

236 High Road, Chiswick, W4 1PJ

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Access Guide

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Overview

Parking

  • Public Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located in Chiswick High Road.
    • The Blue Badge bays are clearly marked and signposted.
    • There is a public car park located in Chiswick Common Road.
    • The name of the car park is Chiswick Common Road.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

Entrance (Main - Chiswick High Road)

  • This entrance is located in Chiswick High Road.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 205cm.
  • The doors have a high colour contrast.
  • There are security barriers at the entrance.

Food Hall

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of main product widths are between 150cm - 180cm.
  • Some aisles did have obstructions at the time of the survey, these included: product bins and product displays.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding door display cabinets.
  • Some flooring is shiny.
  • There is no (or very little) background noise.
  • There is product and overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is not consistent throughout.
  • Seating available for customers includes: chairs without armrests.
  • Lighting levels vary due to there being different types of lights in the space.

Staffed Checkouts

  • The staffed checkout area is located to the rear of the food hall.
  • The store has standard trolley checkouts.
  • There is step-free level access to the staffed checkout area.
  • Trolley Checkouts View
    • The trolley checkout surveyed was to the far rear.
    • Signage is not provided for the trolley checkouts.
    • The height of the loading area is 97cm.
    • The height of the packing area is 87cm.
    • The card payment machine is at a height of 113cm.
    • The payment machine is moveable.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • Lighting levels are adjustable.

Self-Service Checkouts

  • The self-service checkout area is located ahead as you enter the store via the main entrance.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket and basket and trolley combined shops.
  • Lowered self-service touchscreens are available.
  • Lowered Touchscreens View
    • Lowered self-service touchscreens are available for basket shops.
    • The height of the lowered touchscreen display ranges from 107cm to 123cm from the floor.
    • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
    • The height of the scanner is 90cm.
    • The height of the loading area is 65cm.
    • The height of the packing area is 65cm.
    • The card payment machine is at a height of 90cm.
    • The payment machine is moveable.
    • Assistance is available at the lowered self-service touchscreen.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a basket and trolley shop touchscreen.
    • The height of the touchscreen display ranges from 124cm to 138cm from the floor.
    • The touchscreen has the following accessibility aids: a Call for Assistance button.
    • The height of the scanner is 100cm.
    • The height of the loading area is 62cm.
    • The height of the packing area is 62cm.
    • The height of the cash payment controls range from 84cm to 84cm from the floor.
    • The card payment machine is at a height of 100cm.
    • The payment machine is moveable.
    • Assistance is available at the self-serve checkouts.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located at the rear of the store.
    • The distance from the main entrance is 40m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a medium colour contrast.
    • The door requires effort to open.
    • The width of the opening is 81cm.
    • The door has a lever twist lock.
    • Internally the door has a medium colour contrast.
    • There is a grab rail on the internal door, with a medium colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 198cm (width) x 242cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 130cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a medium colour contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 83cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a medium colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 96cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a low colour contrast.
    • The towel dispenser is 95cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 90cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.