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Marks and Spencer Clapham South Simply Food

2A Balham Hill Road, Clapham, SW12 9EA

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Access Guide

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Overview

Parking

Entrance

  • This entrance is located at the front of the store on the right.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide.
  • There are no handrails for the ramp.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 215cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There are security barriers at the entrance.
  • The maximum width between them is 213cm.

Food Hall

  • There is step-free level access throughout.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are over 180cm.
  • Some of the aisles are obstructed by product bins and pillars.
  • Some flooring is shiny.
  • There is a high visual contrast between the shelving and floor in all walkways.
  • There is background noise.
  • There is product and overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Customers can obtain online items from the Click & Collect point at the left side of the store.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Self-Service Checkouts

  • The self-service checkout area is located at the front of the store.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket shops.
  • Lowered self-service touchscreens are available.
  • Lowered Touchscreens View
    • Lowered self-service touchscreens are available for basket and trolley combined shops.
    • The height of the lowered touchscreen display ranges from 112cm to 132cm from the floor.
    • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
    • The height of the scanner is 92cm.
    • The height of the loading area is 60cm.
    • The height of the packing area is 60cm.
    • The payment machine is moveable.
    • Assistance is available at the lowered self-service touchscreen.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a basket shop touchscreen.
    • The height of the touchscreen display ranges from 130cm to 145cm from the floor.
    • The touchscreen has the following accessibility aids: a Call for Assistance button.
    • The height of the scanner is 110cm.
    • The height of the loading area is 60cm.
    • The height of the packing area is 60cm.
    • The payment machine is moveable.
    • The width of the exit barrier opening is 95cm.
    • Assistance is available at the self-serve checkouts.

Exit

  • The exit area is clearly signed.
  • There is step-free level access at the exit.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 180cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.