You are on Overview. Skip to the next section.

Overview

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• About View
  • There are no toilet facilities.
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is Drumgold Street.
  • View information on Drumgold Street Car Park (opens new tab).
• Getting In and Around View
  • There is step-free access via a very easy slope at the most accessible entrance.
  • There is no main entrance.
  • There are 3 other entrances.
  • 3 of the other entrances have step-free access via ramp.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • Access throughout may include narrow walkways, pillars and moveable physical obstructions.
  • The ground and first floors can be accessed via a standard lift, escalator and stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There are fixed hearing assistance systems.
  • You can borrow or hire the following equipment: a manual wheelchair.
  • There is a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • Toilets with adaptations are not available.
• Changing Facilities View
  • The fitting room with adaptations is located straight ahead along the aisle to the left as you enter via the Strand Street entrance.
  • The standard fitting rooms are located straight ahead along the aisle to the left and to the rear left side of the store as you enter via the Strand Street entrance.

You are on Parking. Skip to the next section.

Parking

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• Public Parking View
  • There is a public car park located off Market Street.
  • The name of the car park is Drumgold Street.
  • Designated Blue Badge parking bays are available in the car park.
  • Electric vehicle charging points are not available in the car park.

You are on Strand Street Entrance. Skip to the next section.

Strand Street Entrance

• This entrance is located off Strand Street.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope or ramp at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 170cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There is a second set of double automatic doors.
• The doors open by sliding.
• The width of the opening is 171cm.
• The doors have a low colour contrast.
• There are security barriers at the entrance.

You are on Drumgold Street Car Park Entrance. Skip to the next section.

Drumgold Street Car Park Entrance

• This entrance is located within Drumgold Street Car Park on level 1.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 133cm.
• There is a small lip on the threshold of the opening.
• The doors have a high colour contrast.
• There are security barriers at the entrance.
• There is ramped and stepped access as you enter.
• The ramp bypasses the steps.
• The ramp has a slight gradient.
• The ramp is between 75cm and 150cm wide.
• There are handrails on both sides, which are within reach.
• There are 3 steps as you enter.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.

You are on Shop Floor (Ground Floor). Skip to the next section.

Shop Floor (Ground Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some of the aisles are obstructed by product displays, additional stock, advertising boards and pillars.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns have a reflective finish.
• There is background noise.
• There is product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: stools.
• Customers can obtain online items from beside the counter on the ground floor.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Fitting Room with Adaptations (Any Gender - Womenswear). Skip to the next section.

Fitting Room with Adaptations (Any Gender - Womenswear)

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• Access View
  • The fitting room surveyed is located straight ahead along the aisle to the left as you enter via the Strand Street entrance.
  • The fitting room surveyed is for any gender.
  • The distance from the Strand Street Entrance is 55m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • The door opens inwards and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 88cm.
  • Internally the door has a low colour contrast.
  • The door has a lever twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 308cm (width) x 228cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are grab rails in the fitting room.
  • The grab rails for the fitting room have a high colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 122cm from the floor.
  • The walls and floor have a low colour contrast.
  • Lighting levels were low at the time of the survey.

You are on Payment Counter (Ground Floor). Skip to the next section.

Payment Counter (Ground Floor)

• The counter is located straight ahead along the aisle to the left as you enter via the Strand Street entrance.
• The distance from the Strand Street entrance is 40m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 92cm.
• There is a lowered section at the counter.
• The height of the lowered section is 78cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 95cm.
• The payment machine is moveable.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Self-Service Checkouts (Ground Floor). Skip to the next section.

Self-Service Checkouts (Ground Floor)

• The self-service checkout area is located straight ahead along the aisle to the left as you enter via the Strand Street entrance.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for checkout.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for checkout.
  • The height of the lowered touchscreen display ranges from 112cm to 134cm from the floor.
  • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 97cm.
  • The height of the loading area is 71cm.
  • The height of the packing area is 71cm.
  • The card payment machine is at a height of 90cm.
  • The payment machine is at a fixed height.
  • Assistance is available at the lowered self-service touchscreen.
• Standard Touchscreens View
  • The self-service checkout surveyed was a checkout touchscreen.
  • The height of the touchscreen display ranges from 133cm to 153cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 118cm.
  • The height of the loading area is 92cm.
  • The height of the packing area is 92cm.
  • The height of the cash payment controls range from 58cm to 93cm from the floor.
  • The card payment machine is at a height of 111cm.
  • The payment machine is at a fixed height.
  • Assistance is available at the self-serve checkouts.

You are on Collection Point (Ground Floor). Skip to the next section.

Collection Point (Ground Floor)

• The collection point is located straight ahead along the aisle to the left as you enter via the Strand Street entrance.
• The distance from the Strand Street entrance is 40m.
• The most accessible route to the collection point has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the collection point.
• The height of the touchscreen display ranges from 110cm to 160cm from the floor.
• There is a screen shrink option for the touchscreen to make it more accessible.
• When made accessible the height of the touchscreen display ranges from 110cm to 140cm from the floor.
• The touchscreen has the following accessibility aids: a Call for Assistance button.
• A lowered touchscreen is not available.
• There is no (or very little) background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Food Hall. Skip to the next section.

Food Hall

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• Some aisles did have obstructions at the time of the survey, these included: product bins, product displays, pillars and additional stock.
• Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding door display cabinets.
• There is background noise.
• There is product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Lighting levels vary due to there being different types of lights in the space.

You are on Bakery Counter. Skip to the next section.

Bakery Counter

• The counter is located along the aisle to the right as you enter via the Strand Street entrance.
• The distance from the Strand Street entrance is 25m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 90cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 104cm.
• The payment machine is at a fixed height.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• There is background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Staffed Checkouts (Food Hall - Trolley). Skip to the next section.

Staffed Checkouts (Food Hall - Trolley)

• The staffed checkout area is located to the rear left side of the food hall.
• The store has standard trolley checkouts.
• There is step-free level access to the staffed checkout area.

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• Trolley Checkouts View
  • Signage is not provided for the trolley checkouts.
  • The height of the loading area is 98cm.
  • The height of the packing area is 96cm.
  • The card payment machine is at a height of 123cm.
  • The payment machine is moveable.
  • There is not a hearing assistance system.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Self-Service Checkouts (Food Hall - Basket). Skip to the next section.

Self-Service Checkouts (Food Hall - Basket)

• The self-service checkout area is located to the rear left side of the food hall.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket shops.
• Lowered self-service touchscreens are not available.

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• Standard Touchscreens View
  • The self-service checkout surveyed was a basket shop touchscreen.
  • The height of the touchscreen display ranges from 128cm to 150cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 114cm.
  • The height of the loading area is 38cm.
  • The height of the packing area is 55cm.
  • The height of the cash payment controls range from 53cm to 88cm from the floor.
  • The card payment machine is at a height of 108cm.
  • The payment machine is at a fixed height.
  • Assistance is available at the self-serve checkouts.

You are on Self-Service Checkouts (Food Hall - Trolley). Skip to the next section.

Self-Service Checkouts (Food Hall - Trolley)

• The self-service checkout area is located to the rear left side of the food hall.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for trolley shops.
• Lowered self-service touchscreens are not available.

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• Standard Touchscreens View
  • The self-service checkout surveyed was a trolley shop touchscreen.
  • The height of the touchscreen display ranges from 122cm to 146cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 95cm.
  • The height of the loading area is 98cm.
  • The height of the packing area is 95cm.
  • The height of the cash payment controls range from 61cm to 95cm from the floor.
  • The card payment machine is at a height of 102cm.
  • The payment machine is at a fixed height.
  • Assistance is available at the self-serve checkouts.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the rear left side of the store as you enter via the Strand Street entrance.
• The distance from the Strand Street entrance is 80m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • The ground and first floors can be accessed by this lift.
  • The lift door has a medium colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 2000kg.
  • The external lift control buttons have tactile and Braille markings.
  • The control buttons have a high colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 136cm.
  • The internal dimensions of the lift are 193cm (width) x 221cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: an audible announcer.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located straight ahead along the aisle to the left as you enter via the Strand Street entrance.
• The ground and first floors can be accessed by escalator.
• The steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located straight ahead along the aisle to the left as you enter via the Strand Street entrance.
• The ground and first floors can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Shop Floor (First Floor). Skip to the next section.

Shop Floor (First Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 120cm - 150cm.
• The majority of product aisle widths are under 120cm.
• Some of the aisles are obstructed by product displays, pillars, additional stock and advertising boards.
• The visual contrast between the shelving and floor varies between low and high.
• There is background noise.
• There is product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: stools.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Returns Exchanges Payments Counter (First Floor). Skip to the next section.

Returns Exchanges Payments Counter (First Floor)

• The counter is located along the aisle to the right as you exit the lift on the first floor.
• The distance from the lift is 10m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 92cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 96cm.
• The payment machine is moveable.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Self-Service Checkouts (First Floor). Skip to the next section.

Self-Service Checkouts (First Floor)

• The self-service checkout area is located along the aisle to the right as you exit the lift on the first floor.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for checkout.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for checkout.
  • The height of the lowered touchscreen display ranges from 116cm to 139cm from the floor.
  • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 103cm.
  • The height of the loading area is 77cm.
  • The height of the packing area is 77cm.
  • The card payment machine is at a height of 102cm.
  • The payment machine is at a fixed height.
  • Assistance is available at the lowered self-service touchscreen.
• Standard Touchscreens View
  • The self-service checkout surveyed was a checkout touchscreen.
  • The height of the touchscreen display ranges from 133cm to 155cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 120cm.
  • The height of the loading area is 93cm.
  • The height of the packing area is 93cm.
  • The height of the cash payment controls range from 58cm to 93cm from the floor.
  • The card payment machine is at a height of 113cm.
  • The payment machine is at a fixed height.
  • Assistance is available at the self-serve checkouts.