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Marks and Spencer Edinburgh

54 Princes Street, Edinburgh, EH2 2DQ

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Edinburgh Waverley.
    • The nearest tram station is St Andrew Square.
  • Parking View
    • The store does not have its own car park.
    • There are no parking facilities available at the store.

Approach (Princes Street - Womenswear)

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles.

Outside Access (Princes Street - Womenswear)

  • This information is for the entrance located on Princes Street.
  • There is step free access at this entrance.
  • Ramp/Slope Details View
    • There is ramped/sloped access at this entrance.
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 134cm (4ft 5in).

Approach (Princes Street - Annexe)

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles.

Outside Access (Princes Street - Annexe)

  • This information is for the entrance located on Princes Street.
  • There is step free access at this entrance.
  • Ramp/Slope Details View
    • There is ramped/sloped access at this entrance.
    • The ramp/slope is located in front of the entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 134cm (4ft 5in).

Approach (Princes Street - Food Hall)

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles.

Outside Access (Princes Street - Food Hall)

  • This information is for the entrance located on Princes Street.
  • Ramp/Slope Details View
    • There is ramped/sloped access at this entrance.
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
  • Step Details View
    • There is stepped access at this entrance.
    • The step(s) is/are located immediately beyond the first set of doors.
    • There is/are 15+ step(s) to access the store.
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 17cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
  • Entrance Details View
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double.
    • The width of the door opening is 180cm (5ft 11in).
    • There is a second set of doors at this entrance.
    • The second set of doors open towards you (pull).
    • The second set of doors are double.
    • The width of the door opening is 164cm (5ft 5in).

Approach (Rose Street - Babywear/Kidswear)

  • There is step free access on the approach to the store.
  • The surface of the approach is block paving, which is uneven in places.

Outside Access (Rose Street - Babywear/Kidswear)

  • This information is for the entrance located on Rose Street.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 134cm (4ft 5in).
    • There is a second set of doors at this entrance.
    • The second set of doors open towards you (pull).
    • The second set of doors are double.
    • The width of the door opening is 188cm (6ft 2in).

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the Menswear counter, at the Womenswear counter, at the Lingerie counter, at the Kidswear counter, at the Home desk/counter, at the Bureau de Change counter, at the food information counter, in the Café and at the Order & Collect counter.
    • There is a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are available.
  • Order and Collect View
    • There is an Order and Collect service in the store.
    • Customers can obtain online Order and Collect items from the Order and Collect counter.
    • The Order and Collect counter is located on the second floor, to the left of the store as you exit the lift.
    • There is step free access to the Order and Collect counter, via lift.
    • There is a clear accessible route to the Order and Collect counter.
    • The Order and Collect counter is approximately 14m from the lift.
    • The height of the Order and Collect counter is 95cm.
    • There is a hearing assistance system at the counter.
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

Womenswear

  • Womenswear View
    • Womenswear is located on the ground floor, ahead as you enter the Princes Street - Womenswear entrance and on the lower ground floor, ahead as you exit the lift.
    • There is step free access to Womenswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is not step free access throughout the Womenswear aisle(s).
    • There is a/are step(s) within the Womenswear aisle(s).
    • There is a browse and order hub within Womenswear.
  • Till(s)/Counter(s) View
    • There is step free access to the Womenswear till(s)/counter(s).
    • There is a clear accessible route to the Womenswear till(s)/counter(s).
    • The nearest Womenswear till(s)/counter(s) is/are approximately 27m from the Princes Street - Womenswear entrance.
    • The height of the Womenswear till(s)/counter(s) is/are 96cm.
    • There is a hearing assistance system at the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 22 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s), via lift.
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 155cm x 200cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 33cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 105cm and 140cm from the floor.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is an assistance bell, but it was not functional at the time of the survey.
    • The height of the assistance bell from the floor is 104cm.
  • Standard Fitting Room(s) View
    • There is/are 21 standard fitting room(s) within Womenswear.
    • There is step free access to the standard fitting room(s), via lift.
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Fitting Room(s) (Womenswear - Annexe)

  • Accessible Fitting Room(s) View
    • The accessible fitting room(s) is/are located on the ground floor, ahead as you enter the Princes Street - Annexe entrance.
    • There is/are 7 fitting room(s) in total within Womenswear - Per Una, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 203cm x 153cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a dropdown rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 20cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 105cm and 140cm from the floor.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is not an assistance bell in the accessible fitting room(s).
  • Standard Fitting Room(s) View
    • The standard fitting room(s) is/are located ahead as you enter the Princes Street - Annexe entrance.
    • There is/are 6 standard fitting room(s) within Womenswear - Per Una.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Beauty

  • Beauty View
    • The Beauty department is located on the ground floor, ahead as you enter the Princes Street - Annexe entrance.
    • There is step free access to the Beauty department.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Beauty department aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Beauty department till(s)/counter(s).
    • There is a clear accessible route to the Beauty department till(s)/counter(s).
    • The nearest Beauty department till(s)/counter(s) is/are approximately 15m from the Prince's Street.
    • The height of the Beauty department till(s)/counter(s) is/are 97cm.
    • There is a hearing assistance system at the till(s)/counter(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Comments View
    • The till point is shared with the Per Una section of the Womenswear department.

Café (M&S Café - Rose Street Floor)

  • The Café is located on the Rose Street floor, to the right of the store as you enter the Rose Street - Babywear/Kidswear entrance.
  • There is step free access to the Café.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 72cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 1m from the Café entrance/opening.
  • The distance between the floor and the dining tables is 70cm.
  • There is clear manoeuvring space throughout the Café.
  • Menus are available on the wall.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

Other Floors (Lower Ground)

  • Stairs View
    • There are stairs for public use.
    • The stairs are located to the right of the store as you enter the Princes Street - Womenswear entrance.
    • The floors which are accessible by stairs are lower ground floor and ground floor.
    • There are 9 steps between floors.
    • The steps are clearly marked.
    • The height of the step(s) is/are 16cm.
    • There is a/are handrail(s) at the stairs.
    • The handrail(s) is/are on both sides going up.
    • There is not a landing.
    • The lift is clearly visible from the stairs.
  • Escalator(s) View
    • There is an/are escalator(s) for public use.
    • The escalator(s) is/are located ahead as you enter the Princes Street - Womenswear entrance.
    • The escalator(s) in the store go both up and down.
    • The floors which are accessible by escalators are lower ground floor and ground floor.
    • The escalator steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • Clear signage for the lift is not visible from the escalator(s).
  • Lift View
    • There is a lift for public use.
    • The lift is located to the right of the store as you enter the Princes Street - Womenswear entrance.
    • There is step free access to the lift.
    • There is a clear accessible route to the lift.
    • The lift is approximately 63m from the Princes Street - Womenswear entrance.
    • The floors which are accessible by this lift are lower ground floor and ground floor.
    • The lift is a vertical platform lift.
    • The clear door width is 92cm.
    • The dimensions of the lift are 97cm x 140cm.
    • There is not a mirror to aid reversing out the lift.
    • There are separate entry and exit doors in the lift.
    • The lift has a visual floor indicator.
    • The lift has an audible announcer.
    • The lift does not have a hearing assistance alarm system.
    • The height of the lift controls are 80cm.
    • The lift controls have tactile markings.
    • The lift controls do not have Braille markings.

M&S Bank / Bureau de Change

  • Bureau de Change View
    • There is a Bureau de Change service in the store.
    • The Bureau de Change is located on the lower ground floor, to the rear left of the store as you exit the lift.
    • There is step free access to the Bureau de Change, via lift.
    • There is a clear accessible route to the Bureau de Change.
    • The Bureau de Change is approximately 56m from the lift.
    • The height of the Bureau de Change counter is 100cm.
    • There is a hearing assistance system at the counter.

Other Floors

  • Stairs View
    • There are stairs for public use.
    • The stairs are located to the right of the store as you enter the Rose Street - Babywear/Kidswear entrance.
    • The floors which are accessible by stairs are basement, lower ground floor, first floor and second floor.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The height of the step(s) is/are 16cm.
    • There is a/are handrail(s) at the stairs.
    • The handrail(s) is/are on both sides going up.
    • There is a landing.
    • Clear signage for the lift is not visible from the stairs.
  • Escalator(s) View
    • There is an/are escalator(s) for public use.
    • The escalator(s) is/are located on the lower ground floor, to the left of the store as you exit the lift.
    • The escalator(s) in the store go both up and down.
    • The floors which are accessible by escalators are basement, lower ground floor, first floor and second floor.
    • The escalator steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • Clear signage for the lift is not visible from the escalator(s).
    • There is an/are additional escalator(s) in the store which has/have similar details.
  • Lift View
    • There is a lift for public use.
    • The lift is located to the right of the store as you enter the Princes Street - Womenswear entrance.
    • There is step free access to the lift.
    • There is a clear accessible route to the lift.
    • The lift is approximately 71m from the Princes Street - Womenswear entrance.
    • The floors which are accessible by this lift are basement, ground floor, first floor and second floor.
    • The lift is a standard lift.
    • The clear door width is 120cm.
    • The dimensions of the lift are 170cm x 140cm.
    • There is not a mirror to aid reversing out the lift.
    • There are not separate entry and exit doors in the lift.
    • The lift has a visual floor indicator.
    • The lift has an audible announcer.
    • The lift has a hearing assistance alarm system.
    • The height of the lift controls are between 100cm and 105cm.
    • The lift controls have tactile markings.
    • The lift controls do not have Braille markings.

Lift (Annexe)

  • There is a standard lift to access ground floor, first floor and second floor.
  • The lift is located to the rear left of the store as you enter the Princes Street - annexe entrance.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 39m from the Princes Street - annexe entrance.
  • The clear door width is 110cm.
  • The dimensions of the lift are 144cm x 132cm.
  • There is a mirror to aid reversing out the lift.
  • There are not separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift has an audible announcer.
  • The lift has a hearing assistance alarm system.
  • The height of the lift controls are between 90cm and 107cm.
  • The lift controls have tactile markings.
  • The lift controls do not have Braille markings.

Lift (Babywear/Kidswear)

  • There is a standard lift to access basement, lower ground floor and ground floor.
  • The lift is located to the rear right of the store as you enter the Rose Street - Babywear/Kidswear entrance.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 50m from the Rose Street - Babywear/Kidswear entrance.
  • The clear door width is 98cm.
  • The dimensions of the lift are 142cm x 190cm.
  • There is not a mirror to aid reversing out the lift.
  • There are not separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift has an audible announcer.
  • The lift has a hearing assistance alarm system.
  • The height of the lift controls are between 106cm and 115cm.
  • The lift controls have tactile markings.
  • The lift controls do not have Braille markings.

Lift (Womenswear)

  • There is a standard lift to access basement, ground floor, first floor and second floor.
  • The lift is located to the right of the store as you enter the Princes Street - Womenswear entrance.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 50m from the Princes Street - Womenswear entrance.
  • The clear door width is 120cm.
  • The dimensions of the lift are 186cm x 149cm.
  • There is not a mirror to aid reversing out the lift.
  • There are not separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift has an audible announcer.
  • The lift does not have a hearing assistance alarm system.
  • The height of the lift controls are between 97cm and 107cm.
  • The lift controls have tactile markings.
  • The lift controls do not have Braille markings.

Lift (Platform Lift)

  • There is a platform lift to access lower ground floor and ground floor.
  • The lift is located to the right of the store as you enter the Princes Street - Womenswear entrance.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 50m from the Princes Street - Womenswear entrance.
  • The clear door width is 95cm.
  • The dimensions of the lift are 109cm x 142cm.
  • There is not a mirror to aid reversing out the lift.
  • There are separate entry and exit doors in the lift.
  • The lift does not have a visual floor indicator.
  • The lift has an audible announcer.
  • The lift does not have a hearing assistance alarm system.
  • The height of the lift controls are 82cm.
  • The lift controls have tactile markings.
  • The lift controls do not have Braille markings.

Home

  • Home View
    • The Home department is located on the first floor, ahead as you enter the Rose Street entrance.
    • There is step free access to the Home department.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Home department aisle(s).
    • There is a browse and order hub within the Home department.
  • Till(s)/Counter(s) View
    • There is step free access to the Home department till(s)/counter(s).
    • There is a clear accessible route to the Home department till(s)/counter(s).
    • The nearest Home department till(s)/counter(s) is/are approximately 40m from the Rose Street entrance.
    • The height of the Home department till(s)/counter(s) is/are 96cm.
    • There is a hearing assistance system at the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

Food Hall

  • Food Hall View
    • The Food Hall is located on the basement level, ahead as you exit the lift.
    • There is step free access to the Food Hall, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is a food information counter.
    • There is step free access to the food information counter, via lift.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 95cm.
    • There is a hearing assistance system at the counter.
    • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 95cm.
    • The height of the high activity till(s) is/are 89cm.
    • The height of the lowered section of the high activity till(s) is 69cm.
    • There is not a self service till with a hearing assistance system.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Café (M&S Café - Basement)

  • The Café is located on the basement level, to the rear right of the store as you exit the lift.
  • There is step free access to the Café, via lift.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 86cm.
  • The height of the lowered section of the service counter is 71cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 3m from the Café entrance/opening.
  • The distance between the floor and the dining tables is 70cm.
  • There is clear manoeuvring space to the service counter and to the outer tables and chairs.
  • Menus are available on the wall.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

Babywear/Kidswear

  • Babywear/Kidswear View
    • Babywear/Kidswear is located on the basement level, to the right of the store as you exit the lift.
    • There is step free access to Babywear/Kidswear, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Babywear/Kidswear aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Babywear/Kidswear till(s)/counter(s).
    • There is a clear accessible route to the Babywear/Kidswear till(s)/counter(s).
    • The nearest Babywear/Kidswear till(s)/counter(s) is/are approximately 40m from the Womenswear lift.
    • The height of the Babywear/Kidswear till(s)/counter(s) is/are 95cm.
    • There is a hearing assistance system at the till(s)/counter(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

Lingerie

  • Lingerie View
    • Lingerie is located on the first floor, ahead as you exit the lift.
    • There is step free access to Lingerie, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Lingerie aisle(s).
    • There is a/are ramp(s) within the Lingerie aisle(s).
    • There is a browse and order hub within Lingerie.
  • Till(s)/Counter(s) View
    • There is step free access to the Lingerie till(s)/counter(s), via lift.
    • There is a clear accessible route to the Lingerie till(s)/counter(s).
    • The nearest Lingerie till(s)/counter(s) is/are approximately 44m from the lift.
    • The height of the Lingerie till(s)/counter(s) is/are 96cm.
    • There is a hearing assistance system at the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 9 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s), via lift.
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 198cm x 152cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 105cm and 140cm from the floor.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 45cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 101cm.
  • Standard Fitting Room(s) View
    • There is/are 8 standard fitting room(s) within Lingerie.
    • There is step free access to the standard fitting room(s), via lift.
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Ramp(s) or Slope(s) (Lingerie - Annexe)

  • There is a/are steep ramp(s)/slope(s) to access areas of the Lingerie department.
  • The ramp(s)/slope(s) is/are located on the first floor, between the Lingerie department till/counter and fitting rooms.
  • There is a/are handrail(s) at the ramp/slope.
  • The handrail(s) is/are on both sides going up.

Menswear

  • Menswear View
    • Menswear is located on the second floor, ahead as you exit the lift.
    • There is step free access to Menswear, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Menswear aisle(s).
    • There is a/are ramp(s) within the Menswear aisle(s).
    • There is a browse and order hub within Menswear.
  • Till(s)/Counter(s) View
    • There is step free access to the Menswear till(s)/counter(s), via lift.
    • There is a clear accessible route to the Menswear till(s)/counter(s).
    • The nearest Menswear till(s)/counter(s) is/are approximately 41m from the lift.
    • The height of the Menswear till(s)/counter(s) is/are 95cm.
    • There is a hearing assistance system at the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 10 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s), via lift.
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 198cm x 152cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 34cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 102cm and 141cm from the floor.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 107cm.
  • Standard Fitting Room(s) View
    • There is/are 9 standard fitting room(s) within Menswear.
    • There is step free access to the standard fitting room(s), via lift.
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Ramp(s) or Slope(s) (Menswear - Annexe)

  • There is a/are steep ramp(s)/slope(s) to access areas of the Menswear department.
  • The ramp(s)/slope(s) is/are located on the second floor, between the Menswear department till/counter and fitting rooms.
  • There is a/are handrail(s) at the ramp/slope.
  • The handrail(s) is/are on both sides going up.

Accessible Toilet(s) (Rose Street Floor)

  • There is an accessible toilet in the store.
  • Location of and Access to the Accessible Toilet View
    • The accessible toilet is unisex.
    • The accessible toilet is located on the Rose Street floor, to the right of the store as you enter the Rose Street - Babywear/Kidswear entrance.
    • There is step free access to the accessible toilet.
    • There is a clear accessible route to the accessible toilet.
    • The accessible toilet is approximately 31m from the Rose Street - Babywear/Kidswear entrance.
  • Features and Dimensions of the Accessible Toilet View
    • Staff do not need to be notified for use of the accessible toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens towards you (pull).
    • The width of the door opening is 97cm.
    • The door is locked by a lever twist.
    • The dimensions of the accessible toilet are 300cm x 170cm.
    • There is clear manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 87cm.
    • There is a drop down rail on the transfer side.
    • There is a flush on the transfer side.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There are disposable facilities in the accessible toilet.
    • There is a coat hook in the accessible toilet, 169cm from the floor.
  • Position of Fixtures in the Accessible Toilet View
    • There is a/are wall mounted rail(s).
    • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
    • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
    • The shelf or equivalent flat surface is not within 95cm of the floor.
    • There is a mirror in the accessible toilet, the bottom edge of the mirror is 60cm from the floor.
    • The height of the toilet seat above floor level is 42cm.
    • The toilet has a backrest and a cistern.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached when seated on the toilet.
    • The height of the toilet roll holder is 90cm.
    • There is a wash basin.
    • The wash basin can be reached when seated on the toilet.
    • The height of the wash basin is 72cm.
    • The tap type is sensor. It is a mixer tap.
    • The tap(s) can be reached when seated on the toilet.
    • The distance from the nearest tap(s) to the toilet seat is 60cm.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The height of the towel dispenser is 104cm.
    • There is not a hand dryer.
  • Colour Contrast in the Accessible Toilet View
    • There is a colour contrast between the external door and wall.
    • There is a colour contrast between internal door and wall.
    • There is a colour contrast between the grab rail(s) on the right and wall.
    • There is a colour contrast between the grab rail(s) on the left and wall.
    • There is a colour contrast between the drop down rail and wall.
    • There is a colour contrast between the walls and floor.
  • Baby Change Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The height of the baby change table/bench once extended and in use is 95cm.

Accessible Toilet(s) (Basement)

  • There is an accessible toilet in the store.
  • Location of and Access to the Accessible Toilet View
    • The accessible toilet is unisex.
    • The accessible toilet is located on the basement level, to the left of the store as you exit the lift, in the Food hall.
    • There is step free access to the accessible toilet, via lift.
    • There is a clear accessible route to the accessible toilet.
    • The accessible toilet is approximately 30m from the lift.
  • Features and Dimensions of the Accessible Toilet View
    • Staff do not need to be notified for use of the accessible toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens towards you (pull).
    • The width of the door opening is 96cm.
    • The door is locked by a lever twist.
    • The dimensions of the accessible toilet are 225cm x 190cm.
    • There is clear manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 120cm.
    • There is a drop down rail on the transfer side.
    • There is a flush on the transfer side.
    • There is a functional emergency alarm.
    • There are disposal facilities in the accessible toilet.
    • There is a coat hook in the accessible toilet, 168cm from the floor.
  • Position of Fixtures in the Accessible Toilet View
    • There is a/are wall mounted rail(s).
    • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
    • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
    • The shelf or equivalent flat surface is not within 95cm of the floor.
    • There is a mirror in the accessible toilet, the bottom edge of the mirror is 60cm from the floor.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet has a backrest and a cistern.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached when seated on the toilet.
    • The height of the toilet roll holder is 90cm.
    • There is a wash basin.
    • The wash basin can be reached when seated on the toilet.
    • The height of the wash basin is 72cm.
    • The tap type is sensor. It is a mixer tap.
    • The tap(s) can be reached when seated on the toilet.
    • The distance from the nearest tap(s) to the toilet seat is 60cm.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The height of the towel dispenser is 114cm.
    • There is not a hand dryer.
  • Colour Contrast in the Accessible Toilet View
    • There is a colour contrast between the external door and wall.
    • There is a colour contrast between internal door and wall.
    • There is a colour contrast between the grab rail(s) on the right and wall.
    • There is a colour contrast between the grab rail(s) on the left and wall.
    • There is a colour contrast between the drop down rail and wall.
    • There is a colour contrast between the walls and floor.

Standard Toilet(s) (Rose Street Floor)

  • There is a/are standard female and male toilet(s) in the store.
  • Standard Female and Male Toilet(s) View
    • The female and male toilet(s) is/are located on the Rose Street floor, to the right of the store as you enter the Rose Street - Babywear/Kidswear entrance.
    • There is step free access to all of the standard female and male toilet(s).
    • There is a clear accessible route to all of the standard female and male toilet(s).
    • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
  • Baby Change Facilities View
    • Baby changing facilities are available within the standard female and male toilet(s).
    • The height of the baby changing table/bench once extended and in use is 102cm.

Standard Toilet(s) (Basement)

  • There is a/are standard female and male toilet(s) in the store.
  • Standard Female and Male Toilet(s) View
    • The female and male toilet(s) is/are located on the basement level, to the left of the store as you exit the lift.
    • There is step free access via lift, to all of the standard female and male toilet(s).
    • There is a clear accessible route to all of the standard female and male toilet(s).
    • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.

Parent and Baby Room (Basement)

  • There is a parent and baby room in the store.
  • The parent and baby room is located on the basement level, to the left of the store as you exit the lift.
  • There is step free access to the parent and baby room, via lift.
  • There is a clear accessible route to the parent and baby room.
  • The parent and baby room is approximately 24m from the lift.
  • Staff do not need to be notified for use of the room.
  • The height of the baby change table/bench once extended and in use is 101cm.
  • There are disposable facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 91cm.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • For more information on this scheme please click here.