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Marks and Spencer Gateshead Team Valley Simply Food

Unit 7c, Team Valley Retail Park, Tenth Avenue West, Gateshead, Tyne and Wear, NE11 0BF

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Access Guide

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Access Information Update

  • We are aware that changes have recently been made at this venue which may affect information in this guide relating to the internal layout.
  • Recent changes include the removal of café facilities.
  • An updated survey is scheduled, and the relevant sections of this guide will be revised as soon as possible to reflect the current access features.
  • In the meantime, if you require specific information about these areas, we recommend contacting the venue directly.

Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Heworth.
    • The nearest underground tube station/Metro station is Gateshead.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • Clearly marked/signposted designated Blue Badge parking bays are available.
    • Clearly marked/signposted parent and child parking bays are available.

Approach

  • There is step free access on the approach to the store.
  • There is a slope with a very easy incline.
  • The surface of the approach is stone/concrete tiles.
  • There is a/are fixed bollard(s) on the approach to the store.

Outside Access

  • This information is for the entrance located at the front of the building.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are single.
    • The width of the door opening is 192cm (6ft 4in).

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the till/counter.
    • There is not a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are available.
  • Click and Collect View
    • There is a Click and Collect service in the store.
    • Customers can obtain online Click and Collect from the Order and Collect counter.
    • The Click and Collect counter is located on the ground floor, at the rear left of the store.
    • There is step free access to the Order and Collect counter.
    • There is a clear accessible route to the Click and Collect counter.
    • The Click and Collect counter is approximately 35m from the Main Entrance.
  • *****Click and Collect Touchscreen**** View
    • Self-service touchscreens are available for Click and Collect.
    • The touchscreens are 100cm to 110cm from the floor.
  • Additional Department Products View
    • The store sells a limited amount of products relating to the following department(s); Home.
  • Comments View
    • Some aisles are obstructed by roof support pillars.

Food Hall

  • Food Hall View
    • The Food Hall is located ahead as you enter.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is not a food information counter.
    • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 95cm.
    • There is not a self service till with a hearing assistance system.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Other Floors

  • Stairs View
    • There are stairs for public use.
    • The stairs are located to the right as you enter the store.
    • The floors which are accessible by stairs are ground floor and first floor.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The height of the step(s) is/are 17cm.
    • There is a/are handrail(s) at the stairs.
    • The handrail(s) is/are on both sides going up.
    • There is a landing.
    • The lift is clearly visible from the stairs.
  • Escalator(s) View
    • There is/are not escalator(s) for public use.
  • Lift View
    • There is a lift for public use.
    • The lift is located to the right as you enter the store.
    • There is step free access to the lift.
    • There is a clear accessible route to the lift.
    • The lift is approximately 26m from the entrance.
    • The floors which are accessible by this lift are ground floor and first floor.
    • The lift is a standard lift.
    • The clear door width is 110cm.
    • The dimensions of the lift are 209cm x 160cm.
    • There is a mirror to aid reversing out the lift.
    • There are not separate entry and exit doors in the lift.
    • The lift has a visual floor indicator.
    • The lift has an audible announcer.
    • The lift has a hearing assistance alarm system.
    • The height of the lift controls are between 85cm and 103cm.
    • The lift controls have tactile markings.
    • The lift controls have Braille markings.

Toilet with Adaptations

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.