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Marks and Spencer Hampstead Simply Food

10 Pond Street, Hampstead, NW3 2PS

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Access Guide

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Overview

  • About View
    • The venue is a supermarket.
    • Services available in the venue include: a bakery and takeaway coffee, a Click and Collect service, a card and flower shop and an ATM machine.
    • There are no toilet facilities.
    • View information on opening times.
  • Parking and Public Transport View
    • The venue does not have its own car park.
    • There is not a public car park nearby.
    • There is on-street standard parking.
    • The nearest train station is Hampstead Heath.
    • The nearest underground station is Belsize Park.
  • Getting In and Around View
    • There is step-free access via a slight ramp at the most accessible entrance.
    • The most accessible entrance is the main entrance.
    • There is step-free level access throughout all areas.
    • There are no doors along circulation routes.
  • Getting Help and Assistance View
    • Seating is available.
    • There is not a hearing assistance system.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • On-street standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Southend Road.
    • Blue Badge holders can park for free on the surrounding roads.

Entrance

  • This entrance is located on Pond Street.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide.
  • There are handrails on both sides, which are within reach.
  • There are 2 steps.
  • There is a central handrail.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail extends horizontally beyond the first and last step.
  • The steps are unmarked.
  • The steps have tactile markings at the top.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 165cm.
  • The doors have a low colour contrast.
  • There is a second set of double manual doors.
  • The doors open away from you.
  • The width of the opening is 190cm.
  • The doors have a low colour contrast.
  • The ramp bypasses the steps.
  • The number of steps varies between 2 and 5 depending on location.

Food Hall

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some aisles did have obstructions at the time of the survey, these included: product displays and pillars.
  • Product displays/containers that may be more difficult for some to reach or open include: high shelving.
  • The flooring is shiny.
  • There may be background noise.
  • There is product signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is not consistent throughout.
  • Seating available for customers includes: chairs without armrests.
  • Lighting levels vary due to the size of the space.

Self-Service Checkouts

  • The self-service checkout area is located ahead as you enter the store.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket and trolley shops.
  • Lowered self-service touchscreens are not available.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a standard touchscreen.
    • The height of the touchscreen display ranges from 132cm to 152cm from the floor.
    • The touchscreen has the following accessibility aids: a Call for Assistance button.
    • The height of the scanner is 115cm.
    • The height of the loading area is 27cm.
    • The height of the packing area is 54cm.
    • The payment machine is moveable.
    • Assistance is available at the self-serve checkouts.

ATM (Internal)

  • There is one ATM.
  • The ATM is located at the exit barriers.
  • The ATM is clearly signed.
  • There is not a Talking ATM.
  • This is a cash withdrawal ATM.

Exit

  • The exit area is not clearly signed.
  • There is step-free level access at the exit.
  • The gates open away from you.
  • The width of the opening is 190cm.
  • The gates have a low colour contrast.
  • There is step-free level access as you exit.