Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located on a main shopping street.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Hertford East.
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Parking
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- The store has its own car park.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
- The car park is located at the side of the building, off Fore Street.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 2 designated parking bay(s) within the car park.
- Designated parking bays are clearly marked/signposted.
- The dimensions of the designated parking bay(s) are 230cm x 470cm (7ft 7in x 15ft 5in).
- The nearest designated bay is 10m (10yd 2ft) from the entrance.
- The furthest designated bay is 13m (14yd 8in) from the entrance.
- Clearly marked/signposted parent and child parking bays are not available.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is block paving.
- There is a dropped kerb from the car park to the store.
- The dropped kerb does not have tactile paving.
- Customers do not have to cross a road between the car park and the store.
- The car park does not have a height restriction barrier.
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Comments
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- Parking is charged for 0-1 hour only. Parking in excess of 1 hour may result in a fine. There are no concessions for Blue Badge holders.
Approach
- There is step free access on the approach to the store.
- The surface of the approach is block paving.
- There is a/are fixed bollard(s) on the approach to the store.
Outside Access
- This information is for the entrance located on Fore Street.
- There is step free access at this entrance.
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Entrance Details
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- There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.
- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 165cm (5ft 5in).
Inside Access
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Inside Access
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- There is step free access throughout the store.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The store does not play background music.
- There is not a cash machine in the store.
- Trolleys designed for the use of wheelchair users are available.
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Click and Collect
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- There is a Click and Collect service in the store.
- Customers can obtain online Click and Collect from a member of staff.
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*****Click and Collect Touchscreen****
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- Self-service touchscreens are available for Click and Collect.
- The touchscreens are 100cm to 110cm from the floor.
Food Hall
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Food Hall
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- The Food Hall is located ahead as you enter.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is not a food information counter.
- There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
- The height of the checkout(s) is/are 95cm.
- There is not a self service till with a hearing assistance system.
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Comments
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- The self service checkouts screens range in height between 105cm - 145cm.
Accessible Toilet(s)
- There is not an accessible toilet in the store.
Standard Toilet(s)
- There are no standard toilets in the store.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.