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Marks and Spencer Imperial Retail Park Bristol Simply Food

Unit 5, Imperial Retail Park, Wills Way, Bristol, Avon, BS13 7TJ

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is not a bus stop within approximately 150m of the store.
    • The nearest train station is Parson Street.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • Clearly marked/signposted designated Blue Badge parking bays are available.
    • Clearly marked/signposted parent and child parking bays are not available.
    • There is a dropped kerb from the car park to the store.
    • The dropped kerb does have tactile paving.
    • There is a designated drop off point.
    • The drop off point is located outside the front of the building.

Approach

  • There is step free access on the approach to the store.
  • The surface of the approach is block paving.
  • There is a/are fixed bollard(s) on the approach to the store.

Outside Access

  • This information is for the entrance located at the front of the building.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 180cm (5ft 11in).
    • There is a second set of doors at this entrance.
    • The second set of doors open automatically.
    • The second set of doors are double.
    • The width of the door opening is 180cm (5ft 11in).

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The store does not play background music.
    • There is not a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are not available.
  • Click and Collect View
    • There is a Click and Collect service in the store.
    • Customers can obtain online Click and Collect from the Order and Collect counter.
    • The Click and Collect counter is located at the rear of the store.
    • There is step free access to the Order and Collect counter.
    • There is a clear accessible route to the Click and Collect counter.
    • The Click and Collect counter is approximately 50m from the main entrance.
    • The height of the Click and Collect counter is 108cm.
    • There is not a hearing assistance system at the counter.
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • *****Click and Collect Touchscreen**** View
    • Self-service touchscreens are available for Click and Collect.
    • The touchscreens are 103cm to 108cm from the floor.

Food Hall

  • Food Hall View
    • The Food Hall is located ahead as you enter the store.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is not a food information counter.
    • There is not a hearing assistance system at the counter.
    • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 95cm.
    • The height of the high activity till(s) is/are 150cm.
    • The height of the lowered section of the high activity till(s) is 53cm.
    • There is not a self service till with a hearing assistance system.
    • Staff can provide assistance with using the self service till(s) (Scott tills).
  • Comments View
    • The voucher slot on the self service tills is 53cm high.
    • There are additional self service tills that range from 95cm to 150cm high.
    • The height of the counter at the self-service takeaway coffee stand is 92cm. The highest part of the touchscreen is 141cm. The lowest part of the touch screen is 132cm.

Accessible Toilet(s)

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.