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Marks and Spencer Kenton Bar Food Hall

Kingston Retail Park, Kenton Bar, Newcastle-upon-Tyne, NE3 2FP

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • There is a public car park located off Kingston Park Avenue.
    • The name of the car park is Kingston Retail Park Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

Entrance

  • This entrance is located at the front of the store.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a steep gradient.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 209cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high colour contrast.
  • There are security barriers at the entrance.
  • The maximum width between them is 203cm.

Food Hall

  • There is step-free level access throughout.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are over 180cm.
  • Some of the aisles are obstructed by pillars.
  • Some flooring is patterned.
  • There is a high visual contrast between the shelving and floor in all walkways.
  • There is background noise.
  • There is product and overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is not consistent throughout.
  • Customers can obtain online items from the Click and Collect counter, to the left of the store.
  • Lighting levels were even at the time of the survey.

Collection Point

  • The collection point is located on the left hand side of the store.
  • The distance from the entrance is 55m.
  • The most accessible route to the collection point has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the collection point.
  • The height of the touchscreen display ranges from 111cm to 161cm from the floor.
  • There is a screen shrink option for the touchscreen to make it more accessible.
  • When made accessible the height of the touchscreen display ranges from 111cm to 141cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • A lowered touchscreen is not available.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Staffed Checkouts

  • The staffed checkout area is located along the left side of the store.
  • The store has standard trolley checkouts.
  • There is step-free level access to the staffed checkout area.
  • Trolley Checkouts View
    • Signage is not provided for the trolley checkouts.
    • Signage is not clearly visible.
    • The height of the loading area is 97cm.
    • The height of the packing area is 96cm.
    • The payment machine is moveable.
    • There is a clearly signed fixed hearing assistance system.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Self-Service Checkouts

  • The self-service checkout area is located at the front of the store, on the left.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket shops.
  • Lowered self-service touchscreens are available.
  • Lowered Touchscreens View
    • Lowered self-service touchscreens are available for basket shops.
    • The height of the lowered touchscreen display ranges from 103cm to 121cm from the floor.
    • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
    • The height of the scanner is 92cm.
    • The height of the loading area is 65cm.
    • The height of the packing area is 65cm.
    • The card payment machine is at a height of 87cm.
    • The payment machine is at a fixed height.
    • Assistance is available at the lowered self-service touchscreen.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a basket shop touchscreen.
    • The height of the touchscreen display ranges from 132cm to 147cm from the floor.
    • The touchscreen has the following accessibility aids: a Call for Assistance button.
    • The height of the scanner is 120cm.
    • The height of the loading area is 65cm.
    • The height of the packing area is 75cm.
    • The card payment machine is at a height of 116cm.
    • The payment machine is at a fixed height.
    • Assistance is available at the self-serve checkouts.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located at the front of the store, on the left.
    • The distance from the entrance is 55m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 83cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 173cm (width) x 330cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 110cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 86cm from the floor.
    • The wash basin has a sensor tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 94cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 88cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a low colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.