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Overview

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• About View
  • Services available in the venue include: Food Hall, Travel Money, Click and Collect and drop off.
  • There are no toilet facilities.
  • View information on opening times.
• Parking and Public Transport View
  • The venue shares a car park which has Blue Badge parking available.
  • The nearest train station is Cradley Heath.
  • This station has step-free access.
  • The nearest bus station is Merry Hill.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is the Food Hall entrance.
  • There is step-free level access at the main entrance.
  • There is 1 other entrance.
  • There is step-free level access at the other entrance.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • The lower mall and upper mall can be accessed via a standard lift.
• Getting Help and Assistance View
  • Seating is available.
  • There is a fixed hearing assistance system.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
• Related Access Guides View
  • P1 Car Park.
  • View information on Merry Hill - P1 Car Park and Entrances (opens new tab).
  • View information on Merry Hill - Accessible Toilets and Changing Places (opens new tab).

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • Toilets with adaptations are not available.
• Changing Facilities View
  • The fitting rooms with adaptations are located within the standard fitting rooms on both levels.
  • The standard fitting rooms are located to the far right of the store, one on each level.

You are on Parking (P1). Skip to the next section.

Parking (P1)

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Parking View
  • There is a public car park located next to the Food Hall entrance.
  • The name of the car park is P1 Car Park.
  • Designated Blue Badge parking bays are available in the car park.
  • Electric vehicle charging points are available in the car park.

You are on Entrance (Food Hall). Skip to the next section.

Entrance (Food Hall)

• This entrance is located to the front of the Food Hall on the upper mall level, next to P1 Car Park.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 171cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There are security barriers at the entrance.
• The maximum width between them is 204cm.

You are on Food Hall (Upper Mall Level). Skip to the next section.

Food Hall (Upper Mall Level)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are over 180cm.
• Some aisles did have obstructions at the time of the survey, these included: pillars.
• Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving and self-closing (pull handle) display cabinets.
• Some flooring is shiny.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Staffed Checkouts (Food Hall - Upper Mall Level). Skip to the next section.

Staffed Checkouts (Food Hall - Upper Mall Level)

• The staffed checkout area is located to the right, from the Food Hall entrance on the upper mall level.
• The store has a designated accessible till point.
• There is step-free level access to the staffed checkout area.

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• Designated Accessible Till Point View
  • The designated accessible till point is located to the far right of the self-service tills.
  • The designated accessible till point has a knee recess, a lowered counter and a portable payment machine.
• Payment Counter View
  • The payment counter surveyed is located to the far right of the self-service tills.
  • Signage is not provided for the counter.
  • The height of the counter is 64cm.
  • There is not a lowered section at the counter.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • Lighting levels vary due to the use of large glazed walls.
• Trolley Checkouts View
  • The trolley checkout surveyed was to the left of the self-service tills.
  • Signage is provided for the trolley checkouts.
  • Signage is clearly visible with high contrasting colours.
  • The height of the loading area is 97cm.
  • The height of the packing area is 52cm.
  • The card payment machine is at a height of 97cm.
  • The payment machine is at a fixed height.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Shop Floor (Upper Mall Level). Skip to the next section.

Shop Floor (Upper Mall Level)

• There is step-free level access throughout.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• There is background noise.
• There is product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Customers can obtain online items from the far right end of the store, on the upper mall level, next to the service counter counter.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Upper Mall Level). Skip to the next section.

Counter (Upper Mall Level)

• The counter is located to the far right of the store on the upper mall level.
• The distance from the food hall entrance is 68m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 91cm.
• There is a lowered section at the counter.
• The height of the lowered section is 77cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• The height of the touchscreen display ranges from 116cm to 135cm from the floor.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Click and Collect (Upper Mall Level). Skip to the next section.

Click and Collect (Upper Mall Level)

• The collection point is located to the far right of the store on the upper mall level next to the counters.
• The distance from the Food Hall entrance is 65m.
• The most accessible route to the collection point has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the collection point.
• The height of the touchscreen display ranges from 144cm to 155cm from the floor.
• There is a screen shrink option for the touchscreen to make it more accessible.
• When made accessible the height of the touchscreen display ranges from 125cm to 136cm from the floor.
• The touchscreen has the following accessibility aids: a Call for Assistance button.
• A lowered touchscreen is not available.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Travel Money Counter - (Upper Mall Level). Skip to the next section.

Travel Money Counter - (Upper Mall Level)

• The counter is located to the far right of the store, on the upper mall level.
• The distance from the Food Hall entrance is 65m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is a lowered section at the counter (a writing shelf).
• The height of the lowered section is 70cm.
• The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on ATMs (Upper Mall Level). Skip to the next section.

ATMs (Upper Mall Level)

• There is one ATM.
• The ATM is located next to the travel money counter at the far right of the store, on the upper mall level.
• The ATM is clearly signed.
• There is not a Talking ATM.
• This is a cash withdrawal ATM.
• The height of the ATM features vary between 95cm and 120cm.

You are on Fitting Room with Adaptations (Upper Mall Level). Skip to the next section.

Fitting Room with Adaptations (Upper Mall Level)

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• Access View
  • The fitting room surveyed is located to the far right of the store, on the upper mall level.
  • The fitting room surveyed is for any gender.
  • The distance from the Food Hall entrance is 82m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the fitting room.
  • There is numbered signage for the fitting room.
  • The door opens outwards and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 96cm.
  • Internally the door has a high colour contrast.
  • The door has a twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 260cm (width) x 218cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are grab rails in the fitting room.
  • The grab rails for the fitting room have a medium colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a medium colour contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 61cm and 113cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the far right of the store, from the Food Hall entrance.
• The distance from the Food Hall entrance is 82m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • The lower mall and upper mall can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1100kg.
  • The external lift control buttons have tactile and Braille markings.
  • The control buttons have a high colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 115cm.
  • The internal dimensions of the lift are 170cm (width) x 147cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, an audible announcer, an intercom hearing assistance system and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located to the centre right of the store.
• The lower mall and upper mall can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located to the centre right of the store.
• The Lower Mall and Upper Mall can be accessed by escalator.
• The steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Shop Floor (Lower Mall Level). Skip to the next section.

Shop Floor (Lower Mall Level)

• There is step-free level access throughout.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• There is a low visual contrast between the shelving and floor throughout.
• There is background noise.
• There is wayfinding and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: benches and stools.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Counter (Lower Mall Level). Skip to the next section.

Counter (Lower Mall Level)

• The counter is located straight ahead, on exiting the lift on the lower mall level.
• The distance from the lift is 25m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 91cm.
• There is a lowered section at the counter.
• The height of the lowered section is 78cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• The height of the touchscreen display ranges from 116cm to 135cm from the floor.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (Lower Mall Level). Skip to the next section.

Fitting Room with Adaptations (Lower Mall Level)

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• Access View
  • The fitting room surveyed is located on the lower mall level.
  • The fitting room surveyed is for any gender.
  • The distance from the lift is 15m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the fitting room.
  • There is numbered signage for the fitting room.
  • The door opens outwards and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 96cm.
  • Internally the door has a low colour contrast.
  • The door has a twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 257cm (width) x 221cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are grab rails in the fitting room.
  • The grab rails for the fitting room have a medium colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a medium colour contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 61cm and 131cm from the floor.
  • The walls and floor have a low colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Eating and Drinking (Marks and Spencer Coffee Shop - Lower Mall Level). Skip to the next section.

Eating and Drinking (Marks and Spencer Coffee Shop - Lower Mall Level)

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• Location and Access View
  • The cafe is located just outside the lower mall entrance, within the Merry Hill shopping centre.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
• Order and Payment View
  • This area has a counter where food and drink can be ordered.
  • The service counter was surveyed.
  • The counter is located to the centre rear of the cafe area.
  • There is step-free level access to the counter.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 75cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 82cm.
  • The payment machine is at a fixed height.
  • The height of the tray rail is 75cm.
  • The tray rail is obstructed by products.
• Service View
  • Full table service is not available.
  • Menu types include: wall-mounted (digital) and countertop.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system is located next to the till.
  • The hearing assistance system was tested and working at the time of the survey.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor have a high colour contrast.
  • Some flooring is shiny and patterned.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, benches and high stools.
  • Some seating is fixed.
  • Furniture available in this area includes: tables and high tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.