Access Guide
Overview
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About
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- Services and facilities available in the venue include: a food hall with bakery, wi-fi, and Click and Collect services.
- There are no toilet facilities.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Summerland Gardens.
- View information on Summerland Gardens. (opens new tab).
- There is on-street Blue Badge Bay parking and on-street standard parking.
- The nearest train station is Alexandra Palace.
- The nearest underground station is Highgate Station.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free access via a very easy slope at the most accessible entrance.
- The most accessible entrance is the main entrance.
- There is 1 other entrance.
- There is step-free access via ramp at the other entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- The Foodhall from the rear entrance can be accessed via a platform lift.
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Getting Help and Assistance
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- Seating is not available.
- There is not a hearing assistance system.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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Public Parking
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- On-street designated Blue Badge parking and standard parking is available.
- The on-street designated Blue Badge parking bays are located on Muswell Hill Broadway.
- The Blue Badge bays are clearly marked and signposted.
- There is a public car park located at the rear of the store.
- The name of the car park is Summerland Gardens.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are not available in the car park.
Entrance
- This entrance is located at the front of the store, on Muswell Hill Broadway.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a very easy slope or ramp at the entrance.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 180cm.
- The doors have a low colour contrast.
- There is step-free level access as you enter.
Food Hall
- There is step-free level access throughout all areas.
- The majority of main aisle widths are over 180cm.
- The majority of product aisle widths are over 180cm.
- Some aisles did have obstructions at the time of the survey, these included: product bins and pillars.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
- The flooring is shiny.
- There may be background noise.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
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Click and Collect
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- Customers can obtain online items from the Click and Collect kiosk at the rear of the store to the left.
Self-Service Checkouts
- The self-service checkout area is located at both the front and rear of the store.
- There is step-free level access to the self-service checkout area.
- The store has self-service touchscreens for basket, trolley and scanner shops.
- Lowered self-service touchscreens are not available.
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Standard Touchscreens
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- The self-service checkout surveyed was a standard touchscreen.
- The height of the touchscreen display ranges from 130cm to 150cm from the floor.
- The touchscreen has the following accessibility aids: a Call for Assistance button.
- The height of the scanner is 112cm.
- The height of the loading area is 60cm.
- The height of the packing area is 60cm.
- The payment machine is moveable.
- Assistance is available at the self-serve checkouts.