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Marks and Spencer One New Change Simply Food

Unit 3A, One New Change, New Change, London, EC4M 9AF

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is the main entrance.
    • There is 1 other entrance.
    • There is step-free access via slope at the other entrance.
    • There is step-free level access throughout all areas.
    • There are no doors along circulation routes.
    • Access throughout may include pillars and moveable physical obstructions.
    • The ground and lower ground floors can be accessed via a standard lift and escalator.
  • Getting Help and Assistance View
    • Seating is not available.
    • There is a fixed hearing assistance system.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Watling Street and Bread Street.
    • The Blue Badge bays have faded markings.

Ground Floor Entrance

  • This entrance is located off Cheapside Road.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors.
  • The doors are permanently held open.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The width of the opening is 100cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is step-free access via a slope as you enter.
  • The slope has a slight gradient.

Lift

  • The lift surveyed is located at the front as you enter.
  • The distance from the main entrance is 6m.
  • The most accessible route to the lift has a slight slope.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The ground and lower ground floors can be accessed by this lift.
    • The lift door has a low colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1000kg.
    • The external lift control buttons have tactile and Braille markings.
    • The control buttons have a medium colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 90cm.
    • The internal dimensions of the lift are 150cm (width) x 150cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a medium colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator and an audible announcer.
    • The lift has a separate door to exit.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Escalators

  • The escalators surveyed are located at the front as you enter.
  • The ground and lower ground floors can be accessed by escalator.
  • The steps are clearly marked.
  • The foot (bottom) and head (top) of the escalators are clearly marked.
  • Lighting levels vary due to the use of large glazed walls.

Lower Ground Floor Food Hall

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of main product widths are between 150cm - 180cm.
  • Some aisles did have obstructions at the time of the survey, these included: product bins, product displays, pillars and additional stock.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving and self-closing (pull handle) display cabinets.
  • Some flooring is shiny and patterned.
  • There is background noise.
  • There is product and overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • Handheld Scanner Shopping View
    • Scan and Shop is available.
    • Assistance is available to help customers with the handheld scanners.
    • Scan and Shop is available via personal phones and handsets.
    • Handheld scanners are not available.
  • Click and Collect View
    • Customers can obtain online items from the collection point located to the right as you enter.

Lower Ground Floor Staffed Checkouts

  • The staffed checkout area is located at the rear of the store.
  • The store has a payment counter.
  • There is step-free level access to the staffed checkout area.
  • Payment Counter View
    • The payment counter surveyed is located at the rear of the store.
    • Signage is not provided for the counter.
    • The height of the counter is 98cm.
    • There is not a lowered section at the counter.
    • The payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Lower Ground Floor Self-Service Checkouts

  • The self-service checkout area is located at the rear of the store.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket shops.
  • Lowered self-service touchscreens are available.
  • Lowered Touchscreens View
    • Lowered self-service touchscreens are available for basket shops.
    • The height of the lowered touchscreen display ranges from 110cm to 122cm from the floor.
    • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
    • The height of the scanner is 95cm.
    • The height of the loading area is 74cm.
    • The height of the packing area is 71cm.
    • The card payment machine is at a height of 100cm.
    • The payment machine is at a fixed height.
    • Assistance is available at the lowered self-service touchscreen.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a standard touchscreen.
    • The height of the touchscreen display ranges from 125cm to 137cm from the floor.
    • The touchscreen has the following accessibility aids: a Call for Assistance button.
    • The height of the scanner is 112cm.
    • The height of the loading area is 65cm.
    • The height of the packing area is 74cm.
    • The height of the cash payment controls range from 53cm to 76cm from the floor.
    • The card payment machine is at a height of 110cm.
    • The payment machine is at a fixed height.
    • Assistance is available at the self-serve checkouts.
    • There is a clearly signed fixed hearing assistance system at the cash and card checkout.
    • The hearing assistance system was tested and working during the time of the survey.

Bakery and Coffee Counter

  • The counter is located ahead and to the right as you enter.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 100cm.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.