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Marks and Spencer Orbital Swindon

Unit C1B, The Orbital Shopping Park, Thamesdown Drive, Swindon, SN25 4BG

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located at the rear of the store, on the right.
    • The toilet with adaptations has a left hand transfer space.
    • Shared step-free standard toilet facilities are located at the rear of the store, on the right.
  • Changing Facilities View
    • Parent and baby changing facilities are located at the rear of the store, on the right.
    • The fitting rooms with adaptations are located within the male and female fitting rooms.
    • The standard fitting rooms are located at the rear of the store (Menswear) and on the right hand side of the store (Womenswear).

Parking

  • Car Park View
    • The car park is located in the Orbital Shopping Park.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 27 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 495cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 5m from the store entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • This route has bollards.
  • Charges and Restrictions View
    • Parking is free for all users.
    • Free parking is restricted to 4 hours between 5am and 10pm and to 1 hour between 10pm and 5am.
  • Electric Vehicle Charging Points View
    • There are no electric vehicle charging points designated for Blue Badge holders.
    • There are 16 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 300cm (width) x 480cm (depth).
    • The controls are at a suitable height for a wheelchair user.
    • The nozzle holster is at a suitable height for a wheelchair user.
    • You do not need an online account to use the charging point.
    • Payment can be made with a credit/debit card (contactless) and via an app.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance

  • This entrance is located at the front of the store.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 180cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is a second set of double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 187cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There are security barriers at the entrance.
  • The maximum width between them is 178cm.

Shop Floor

  • There is step-free level access throughout.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • There is a high visual contrast between the shelving and floor throughout this area.
  • Some of the columns have a reflective finish.
  • There may be background noise.
  • There is overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Seating available for customers includes: armchairs.
  • Customers can obtain online items from the Click and Collect station, located past the service counter on the right hand side of the store.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Eating and Drinking (Coffee Shop)

  • Location and Access View
    • The M&S Coffee Shop is at the rear of the store.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
  • Order and Payment View
    • This area has a counter where food and drink can be ordered.
    • The service counter was surveyed.
    • The counter is located at the rear of the coffee shop.
    • There is step-free level access to the counter.
    • The height of the counter is 115cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 75cm.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The payment machine is moveable.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is available on request only.
    • Menu types include: wall-mounted (digital).
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system is located on the service counter.
    • The hearing assistance system was tested and working at the time of the survey.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a high colour contrast.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, benches and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables and high tables.
    • Some tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Fitting Room with Adaptations

  • Access View
    • The fitting room surveyed is located within the female fitting rooms, on the right hand side of the store.
    • The fitting room surveyed is female only.
    • The distance from the store entrance is 44m.
    • The most accessible route to the fitting room has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the fitting room.
    • There is numbered signage for the fitting room.
    • The door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 98cm.
    • Internally the door has a low colour contrast.
    • The door has a twist lock.
  • Dimensions and Features View
    • The dimensions of the fitting room are 240cm (width) x 220cm (depth).
    • There is room for a wheelchair user to manoeuvre in the fitting room.
    • There are grab rails in the fitting room.
    • The grab rails for the fitting room have a medium colour contrast.
    • There are dropdown rails in the fitting room.
    • The dropdown rails for the fitting room have a medium colour contrast.
    • There is a chair available.
    • The seat/chair is 48cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a long mirror.
    • There are multiple coat hooks.
    • The coat hooks are 110cm from the floor.
    • The walls and floor have a low colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Counter

  • The counter is located along the right hand side of the store.
  • The distance from the store entrance is 21m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 91cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 77cm.
  • The payment machine is moveable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Self-Service Checkouts

  • The self-service checkout area is located on the right hand side of the store.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket shops.
  • Lowered self-service touchscreens are available.
  • Lowered Touchscreens View
    • Lowered self-service touchscreens are available for basket shops.
    • The lowered self-service touch screen surveyed was at the end of the self service checkouts.
    • The height of the lowered touchscreen display ranges from 115cm to 140cm from the floor.
    • The height of the scanner is 98cm.
    • The height of the loading area is 80cm.
    • The height of the packing area is 80cm.
    • The payment machine is moveable.
    • Assistance is available at the lowered self-service touchscreen.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a standard touchscreen.
    • The height of the touchscreen display ranges from 128cm to 154cm from the floor.
    • The height of the scanner is 113cm.
    • The height of the loading area is 90cm.
    • The height of the packing area is 90cm.
    • The card payment machine is at a height of 106cm.
    • The payment machine is moveable.
    • Assistance is available at the self-serve checkouts.

Parent and Baby Room / Feeding Room

  • The room is located at the rear of the store, on the right.
  • The distance from the store entrance is 54m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 89cm.
  • The door has a high colour contrast.
  • Internally the door has a high colour contrast.
  • The height of the baby change facility when in use is 93cm.
  • There is also a toilet, a wash basin, a hand dryer, a paper towel dispenser, a mirror, a coat hook and a shelf in the room.
  • The wash basin has a sensor tap.
  • The room has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • Seating available in this room includes: armchairs.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located at the rear of the store, on the right.
    • The distance from the store entrance is 54m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 85cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 176cm (width) x 360cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 103cm (from the side of the toilet pan).
    • There is a wall sensor flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 109cm from the floor.
    • The wash basin has a sensor tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 104cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a low colour contrast.
    • The towel dispenser is 100cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 92cm from the floor.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 138cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.