You are on Overview. Skip to the next section.

Overview

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• About View
  • Services available in the venue include: Womenswear, Menswear, Lingerie, Childrenswear, Food Hall, Bakery.
  • View information on opening times.
• Parking and Public Transport View
  • The venue shares a car park which has Blue Badge parking available.
  • The nearest train station is St Mary Cray.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is the main entrance.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • Access throughout may include pillars.
  • The ground and first floors can be accessed via a standard lift, escalator and stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There are fixed hearing assistance systems.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the first floor, by Menswear.
  • The toilet with adaptations has a right hand transfer space.
  • Shared step-free standard toilet facilities are located on the first floor, by Menswear.
  • Female and male step-free standard toilet facilities are located on the first floor, by Menswear.
• Changing Facilities View
  • Parent and baby changing facilities are located on the first floor, by Menswear.
  • The fitting room with adaptations is located on the ground floor, at the rear.
  • The standard fitting rooms are located on the ground floor, at the rear.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located in front of the store.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 8 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 250cm (width) x 490cm (depth).
  • The hatched/marked zones vary between bays.
  • The nearest designated bay is 5m from the main entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • This route has bollards.
• Charges and Restrictions View
  • Parking is free for all users.
  • Free parking is restricted to 3 hours.
• Electric Vehicle Charging Points View
  • Electric Vehicle charging points are not available.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 164cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There are security barriers at the entrance.

You are on Ground Floor Shop. Skip to the next section.

Ground Floor Shop

• There is step-free level access throughout.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some of the aisles are obstructed by product bins.
• There is a high visual contrast between the shelving and floor in all walkways.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: armchairs.
• Customers can obtain online items from the Click and Collect service at the rear of Womenswear.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Ground Floor Food Hall. Skip to the next section.

Ground Floor Food Hall

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some aisles did have obstructions at the time of the survey, these included: product bins and pillars.
• Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving and sliding door display cabinets.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Food Hall Staffed Checkouts. Skip to the next section.

Food Hall Staffed Checkouts

• The staffed checkout area is located at the front of the Food Hall.
• The store has standard trolley checkouts.
• There is step-free level access to the staffed checkout area.

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• Trolley Checkouts View
  • Signage is not provided for the trolley checkouts.
  • Signage is clearly visible with high contrasting colours.
  • The height of the loading area is 97cm.
  • The height of the packing area is 95cm.
  • The card payment machine is at a height of 120cm.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • Lighting levels were even at the time of the survey.

You are on Food Hall Self-Service Checkouts. Skip to the next section.

Food Hall Self-Service Checkouts

• The self-service checkout area is located at the front of the Food Hall.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket and trolley shops.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for basket shops.
  • The height of the lowered touchscreen display ranges from 105cm to 125cm from the floor.
  • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 85cm.
  • The height of the loading area is 65cm.
  • The height of the packing area is 65cm.
  • The card payment machine is at a height of 80cm.
  • The payment machine is portable.
  • Assistance is available at the lowered self-service touchscreen.
• Standard Touchscreens View
  • The self-service checkout surveyed was a basket shop touchscreen.
  • The height of the touchscreen display ranges from 130cm to 145cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 110cm.
  • The height of the loading area is 65cm.
  • The height of the packing area is 75cm.
  • The card payment machine is at a height of 103cm.
  • The payment machine is portable.
  • Assistance is available at the self-serve checkouts.

You are on Bakery and Coffee Counter. Skip to the next section.

Bakery and Coffee Counter

• The counter is located at the rear of the Food Hall.
• The distance from the main entrance is 40m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 90cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 98cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• There is background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Womenswear Counter. Skip to the next section.

Womenswear Counter

• The counter is located on the ground floor, at the rear of the store.
• The distance from the main entrance is 20m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 92cm.
• There is a lowered section at the counter.
• The height of the lowered section is 77cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 95cm.
• The payment machine is portable.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• There may be background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Womenswear Fitting Room with Adaptations. Skip to the next section.

Womenswear Fitting Room with Adaptations

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• Access View
  • The fitting room surveyed is located on the ground floor, to the rear left of the store.
  • The fitting room surveyed is female only.
  • The distance from the main entrance is 30m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the fitting room.
  • There is written text signage for the fitting room.
  • The door opens outwards and has a low colour contrast.
  • The width of the opening is 95cm.
  • Internally the door has a low colour contrast.
  • The door has a twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 259cm (width) x 222cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are grab rails in the fitting room.
  • The grab rails for the fitting room have a high colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 60cm and 109cm from the floor.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Womenswear Self-Service Checkouts. Skip to the next section.

Womenswear Self-Service Checkouts

• The self-service checkout area is located on the ground floor, at the rear of the store.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket and trolley combined shops.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for basket and trolley combined shops.
  • The height of the lowered touchscreen display ranges from 115cm to 135cm from the floor.
  • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 100cm.
  • The height of the loading area is 76cm.
  • The height of the packing area is 76cm.
  • The card payment machine is at a height of 94cm.
  • The payment machine is portable.
  • Assistance is available at the lowered self-service touchscreen.
• Standard Touchscreens View
  • The self-service checkout surveyed was a basket and trolley shop touchscreen.
  • The height of the touchscreen display ranges from 105cm to 150cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 112cm.
  • The height of the loading area is 91cm.
  • The height of the packing area is 91cm.
  • The height of the cash payment controls range from 57cm to 92cm from the floor.
  • The card payment machine is at a height of 105cm.
  • The payment machine is portable.
  • Assistance is available at the self-serve checkouts.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located at the rear of the store, on the left.
• The distance from the main entrance is 30m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • The ground and first floors can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1600kg.
  • The external lift control buttons have tactile and Braille markings.
  • The control buttons have a high colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 120cm.
  • The internal dimensions of the lift are 258cm (width) x 140cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located at the left of the store.
• The ground and first floors can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are not easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is between 30cm-45cm.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located to the left of the store.
• The ground and first floors can be accessed by escalator.
• The steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• There is a single bollard on the approach to the escalator.

You are on First Floor Shop. Skip to the next section.

First Floor Shop

• There is step-free level access throughout.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are over 180cm.
• The visual contrast between the shelving and floor varies between low and high.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: armchairs.
• Lighting levels were even at the time of the survey.

You are on Menswear Fitting Room with Adaptations. Skip to the next section.

Menswear Fitting Room with Adaptations

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• Access View
  • The fitting room surveyed is located to the right as you enter Menswear from the lift.
  • The fitting room surveyed is male only.
  • The distance from the lift is 50m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the fitting room.
  • There is written text signage for the fitting room.
  • The door opens outwards and has a low colour contrast.
  • The width of the opening is 97cm.
  • Internally the door has a low colour contrast.
  • The door has a twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 260cm (width) x 212cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are grab rails in the fitting room.
  • The grab rails for the fitting room have a high colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 60cm and 110cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Menswear Self-Service Checkouts. Skip to the next section.

Menswear Self-Service Checkouts

• The self-service checkout area is located within the Menswear fitting rooms.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket shops.
• Lowered self-service touchscreens are not available.

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• Standard Touchscreens View
  • The self-service checkout surveyed was a basket shop touchscreen.
  • The height of the touchscreen display ranges from 120cm to 140cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 100cm.
  • The height of the loading area is 74cm.
  • The height of the packing area is 74cm.
  • The card payment machine is at a height of 95cm.
  • The payment machine is portable.
  • Assistance is not available at the self-serve checkouts.
  • There is a similar self-service checkout within the Lingerie fitting room.

You are on Lingerie Fitting Room with Adaptations. Skip to the next section.

Lingerie Fitting Room with Adaptations

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• Access View
  • The fitting room surveyed is located on the left as you enter the Lingerie section.
  • The fitting room surveyed is female only.
  • The distance from the lift is 50m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the fitting room.
  • There is written text signage for the fitting room.
  • The door opens outwards and has a low colour contrast.
  • The width of the opening is 95cm.
  • Internally the door has a low colour contrast.
  • The door has a twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 258cm (width) x 218cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are grab rails in the fitting room.
  • The grab rails for the fitting room have a high colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 40cm and 110cm from the floor.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Toilet with Adaptations (First Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (First Floor - Right Hand Transfer)

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• Location View
  • The toilet surveyed is located at the end of the corridor on the first floor, by Menswear.
  • The distance from the lift is 65m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial and 'Not All Disabilities Are Visible' signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The width of the opening is 84cm.
  • The door has a lever twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 165cm (width) x 240cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 95cm (from the side of the toilet pan).
  • There is a wall sensor flush for the toilet.
  • The flush is in the centre of the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a medium colour contrast.
  • The toilet roll holder is 90cm from the floor.
  • The wash basin has a sensor tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The soap dispenser has a low colour contrast.
  • The soap dispenser is 88cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low colour contrast.
  • The hand dryer is 92cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 169cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Exit. Skip to the next section.

Exit

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 202cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.