You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is not a public car park nearby.
  • The nearest train station is Tottenham Court Road.
  • This station has step-free access.
  • The nearest underground station is Oxford Circus.
  • This underground station does not have step-free access.
  • The nearest step-free underground station is Bond Street.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is the main entrance.
  • There are 2 other entrances.
  • 2 of the other entrances have stepped access.
  • There is step-free level access throughout all areas, this may include the use of a lift.
  • There are no doors along circulation routes.
  • Access throughout may include narrow walkways and permanent physical obstructions.
  • The basement, ground, first and second floors can be accessed via a standard lift and escalator.
• Getting Help and Assistance View
  • Seating is available.
  • There is a fixed hearing assistance system.
  • There is not a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located in the basement cafe area.
  • The toilet with adaptations has a left hand transfer space.
  • Female and male step-free standard toilet facilities are located in the basement cafe area.
• Changing Facilities View
  • Parent and baby changing facilities are located in the basement cafe area.
  • The fitting rooms with adaptations are located on the ground and first floors.
  • The standard fitting rooms are located on the ground and first floors.

You are on Parking. Skip to the next section.

Parking

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• Public Parking View
  • On-street designated Blue Badge parking and standard parking is available.
  • The on-street designated Blue Badge parking bays are located in Great Marlborough Street.
  • The Blue Badge bays are clearly marked and signposted.

You are on Entrance (Main - Oxford Street). Skip to the next section.

Entrance (Main - Oxford Street)

• This entrance is located in Oxford Street.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 190cm.
• The doors have a low colour contrast.
• There are security barriers at the entrance.

You are on Shop Floor (Ground Floor - Womenswear and Beauty). Skip to the next section.

Shop Floor (Ground Floor - Womenswear and Beauty)

• There is step-free level access throughout.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are over 180cm.
• Some flooring is shiny.
• There is a low visual contrast between the shelving and floor in the majority of walkways.
• Some of the walls have a reflective finish.
• There is background noise.
• There is product signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: stools.
• Lighting levels vary due to there being different types of lights in the space.

You are on Counter (Ground Floor - Womenswear). Skip to the next section.

Counter (Ground Floor - Womenswear)

• The counter is located at the rear of the store.
• The distance from the main entrance is 85m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 96cm.
• There is a lowered section at the counter (a writing shelf).
• The height of the lowered section is 75cm.
• The counter has a television which may affect the ability of someone to lip read.
• The card payment machine is at a height of 99cm.
• The payment machine is moveable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Self-Service Checkouts (Ground Floor - Womenswear). Skip to the next section.

Self-Service Checkouts (Ground Floor - Womenswear)

• The self-service checkout area is located at the rear of the store.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket shops.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for basket shops.
  • The height of the lowered touchscreen display ranges from 123cm to 136cm from the floor.
  • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 107cm.
  • The height of the loading area is 76cm.
  • The height of the packing area is 76cm.
  • The card payment machine is at a height of 103cm.
  • The payment machine is moveable.
  • Assistance is available at the lowered self-service touchscreen.
• Standard Touchscreens View
  • The self-service checkout surveyed was a basket shop touchscreen.
  • The height of the touchscreen display ranges from 140cm to 157cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 120cm.
  • The height of the loading area is 84cm.
  • The height of the packing area is 84cm.
  • The card payment machine is at a height of 104cm.
  • The payment machine is moveable.
  • Assistance is available at the self-serve checkouts.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located ahead and left after the main entrance.
• The distance from the main entrance is 50m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.

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• Standard Lift View
  • The basement, ground, first and second floors can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1000kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 133cm (width) x 175cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located to the left as you enter the store.
• The basement, ground, first and second floors can be accessed by escalator.
• The steps are unmarked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Shop Floor (First Floor - Menswear, Kids and Currency). Skip to the next section.

Shop Floor (First Floor - Menswear, Kids and Currency)

• There is step-free level access throughout.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are over 180cm.
• There is a low visual contrast between the shelving and floor in the majority of walkways.
• Some of the columns have a reflective finish.
• There is background noise.
• There is product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: chairs with armrests and chairs without armrests.
• Customers can obtain online items from Click and Collect collection point.
• Lighting levels vary due to there being different types of lights in the space.

You are on Fitting Room with Adaptations (First Floor - Menswear). Skip to the next section.

Fitting Room with Adaptations (First Floor - Menswear)

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• Access View
  • The fitting room surveyed is located on the first floor, to the left after exiting the lift.
  • The fitting room surveyed is for any gender.
  • The distance from the lift is 60m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is numbered signage for the fitting room.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 90cm.
  • Internally the door has a high colour contrast.
  • The door has a lever twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 220cm (width) x 220cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are grab rails in the fitting room.
  • The grab rails for the fitting room have a medium colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a medium colour contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 50cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is one coat hook.
  • The coat hook is 87cm from the floor.
  • The walls and floor have a low colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Counter (First Floor - Currency). Skip to the next section.

Counter (First Floor - Currency)

• The counter is located on the first floor, to the left after exiting the lift.
• The distance from the lift is 30m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is a lowered section at the counter (a writing shelf).
• The height of the lowered section is 70cm.
• The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 103cm.
• The payment machine is moveable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Counter (First Floor - Menswear). Skip to the next section.

Counter (First Floor - Menswear)

• The counter is located on the first floor, to the left after exiting the lift.
• The distance from the lift is 50m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 96cm.
• There is a lowered section at the counter.
• The height of the lowered section is 75cm.
• The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 99cm.
• The payment machine is moveable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Self-Service Checkouts (First Floor - Menswear). Skip to the next section.

Self-Service Checkouts (First Floor - Menswear)

• The self-service checkout area is located on the first floor, to the left after exiting the lift.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket shops.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for basket shops.
  • The height of the lowered touchscreen display ranges from 122cm to 135cm from the floor.
  • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 103cm.
  • The height of the loading area is 75cm.
  • The height of the packing area is 75cm.
  • The card payment machine is at a height of 100cm.
  • The payment machine is moveable.
  • Assistance is available at the lowered self-service touchscreen.
• Standard Touchscreens View
  • The self-service checkout surveyed was a basket shop touchscreen.
  • The height of the touchscreen display ranges from 138cm to 151cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 120cm.
  • The height of the loading area is 94cm.
  • The height of the packing area is 94cm.
  • The card payment machine is at a height of 117cm.
  • The payment machine is moveable.
  • Assistance is available at the self-serve checkouts.

You are on Shop Floor (Second Floor - Lingerie and Home). Skip to the next section.

Shop Floor (Second Floor - Lingerie and Home)

• There is step-free level access throughout, this may include the use of a lift.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the walls and columns have a reflective finish.
• There is background noise.
• There is product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: benches.
• Lighting levels vary due to there being different types of lights in the space.

You are on Self-Service Checkouts (Second Floor - Lingerie). Skip to the next section.

Self-Service Checkouts (Second Floor - Lingerie)

• The self-service checkout area is located on the second floor, to the right after exiting the lift.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket shops.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for basket shops.
  • The lowered self-service touch screen surveyed was to the right of the self-service checkouts.
  • The height of the lowered touchscreen display ranges from 122cm to 135cm from the floor.
  • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 102cm.
  • The height of the loading area is 75cm.
  • The height of the packing area is 75cm.
  • The card payment machine is at a height of 100cm.
  • The payment machine is moveable.
  • Assistance is available at the lowered self-service touchscreen.
• Standard Touchscreens View
  • The self-service checkout surveyed was a basket shop touchscreen.
  • The height of the touchscreen display ranges from 140cm to 156cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 120cm.
  • The height of the loading area is 93cm.
  • The height of the packing area is 93cm.
  • The card payment machine is at a height of 117cm.
  • The payment machine is moveable.
  • Assistance is available at the self-serve checkouts.

You are on Lift (Second Floor - Home Department). Skip to the next section.

Lift (Second Floor - Home Department)

• The lift surveyed is located within the Home Department on the second floor.
• The distance from the main lift is 50m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• This lift is a platform lift.

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• Platform Lift View
  • The raised section in the Home department can be accessed by this lift.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 300kg.
  • The internal dimensions of the lift are 90cm (width) x 145cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • The button needs to be pressed constantly when in use.
  • The lift is slow moving.

You are on Stairs (Second Floor - Home Department). Skip to the next section.

Stairs (Second Floor - Home Department)

• The stairs are located within the Home department on the second floor.
• The raised level within the Home department can be accessed by these stairs.
• There are handrails on both sides and also a central handrail.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Food and Drink (Basement Floor - Coffee Shop). Skip to the next section.

Food and Drink (Basement Floor - Coffee Shop)

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• Restaurant Bar Café 1 View
  • The coffee shop is located on the basement floor.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into this area.
  • There is open plan access.
  • There is step-free level access throughout all areas.
  • There is a service counter.
  • The surface height is 76cm.
  • Menu types include: wall-mounted (digital) and countertop.
  • The following are available: drinking straws, takeaway cups, gluten free food, lactose free food and dairy free food.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
  • Some seating is fixed.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Supermarket (Basement Floor - Food Hall). Skip to the next section.

Supermarket (Basement Floor - Food Hall)

• There is step-free level access throughout all areas.
• The Food Hall can be accessed directly via the stairs from Oxford Street.
• The majority of main aisle widths are over 180cm.
• The majority of main product widths are between 150cm - 180cm.
• Some aisles did have obstructions at the time of the survey, these included: product displays.
• Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets, sliding door display cabinets and open top cabinets.
• There is background noise.
• There is product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is not consistent throughout.
• Lighting levels vary due to there being different types of lights in the space.

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• Click and Collect View
  • Customers can obtain online items from any staff member at the staffed checkout area.

You are on Staffed Checkouts (Basement Floor - Food Hall). Skip to the next section.

Staffed Checkouts (Basement Floor - Food Hall)

• The staffed checkout area is located at the rear of the store on the basement floor.
• The store has standard trolley checkouts.
• There is step-free level access to the staffed checkout area.

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• Trolley Checkouts View
  • The trolley checkout surveyed was to the far left of the checkout area.
  • Signage is not provided for the trolley checkouts.
  • The height of the loading area is 96cm.
  • The height of the packing area is 90cm.
  • The card payment machine is at a height of 123cm.
  • The payment machine is moveable.
  • There is not a hearing assistance system.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Self-Service Checkouts (Basement Floor - Food Hall). Skip to the next section.

Self-Service Checkouts (Basement Floor - Food Hall)

• The self-service checkout area is located at the rear of the store on the basement floor.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket shops.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for basket shops.
  • The height of the lowered touchscreen display ranges from 108cm to 123cm from the floor.
  • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 91cm.
  • The height of the loading area is 64cm.
  • The height of the packing area is 64cm.
  • The card payment machine is at a height of 87cm.
  • The payment machine is moveable.
  • Assistance is available at the lowered self-service touchscreen.
• Standard Touchscreens View
  • The self-service checkout surveyed was a basket shop touchscreen.
  • The height of the touchscreen display ranges from 135cm to 152cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 112cm.
  • The height of the loading area is 65cm.
  • The height of the packing area is 65cm.
  • The card payment machine is at a height of 109cm.
  • The payment machine is moveable.
  • Assistance is available at the self-serve checkouts.

You are on Toilet with Adaptations (Basement Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Basement Floor - Left Hand Transfer)

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• Location View
  • The toilet surveyed is located on the basement floor.
  • The distance from the lift is 35m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • Doors are held open along the most accessible route.
  • This route has narrow walkways.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial and 'Not All Disabilities Are Visible' signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 90cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 169cm (width) x 200cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 94cm (from the side of the toilet pan).
  • There is a wall sensor flush for the toilet.
  • The flush is on the wall above the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a medium colour contrast.
  • The toilet seat is 44cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet has a padded backrest.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 86cm from the floor.
  • The wash basin has a sensor tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a low colour contrast.
  • The soap dispenser is 84cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The towel dispenser has a low colour contrast.
  • The towel dispenser is 112cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low colour contrast.
  • The hand dryer is 71cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a long mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 145cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Parent and Baby Room / Feeding Room (Basement Floor). Skip to the next section.

Parent and Baby Room / Feeding Room (Basement Floor)

• The room is located on the basement floor.
• The distance from the lift is 35m.
• The most accessible route to the room has step-free level access.
• Doors are held open along the most accessible route.
• There is pictorial and written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The door is easy to open.
• The width of the opening is 87cm.
• The door has a high colour contrast.
• Internally the door has a high colour contrast.
• The height of the baby change facility when in use is 92cm.
• There is also a toilet, a wash basin, a hand dryer, a paper towel dispenser, a mirror and a coat hook in the room.
• The wash basin has a sensor tap.
• The room has a nappy/incontinence items bin and a sanitary bin.
• Seating available in this room includes: armchairs.
• The walls and floor have a high colour contrast.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.