You are on Overview. Skip to the next section.

Overview

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• About View
  • Services available in the venue include:
  • Bra fitting
  • Click & Collect self-service kiosk
  • Returns self-service kiosk
  • Scan & Shop
  • Bureau de Change
  • Cash machine
  • Clothing & Home collection desk
  • Clothing & Home ordering
  • Fitting rooms
  • Book & Shop
  • Free Wi-Fi
  • Hamper ordering
  • Hot Food to Go
  • M&S Cafe
  • Men's tailoring & alterations
  • Personalised cake ordering
  • Refund & exchange
  • Tax free shopping
  • Wedding cake ordering
  • Wine ordering
  • Post surgery bra range
  • M&S Optician.
  • View information on opening times.
• Parking and Public Transport View
  • The venue shares a car park which has Blue Badge parking available.
  • The nearest train station is Pudsey.
  • This station has step-free access.
  • The nearest bus station is Pudsey.
  • This bus station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is the main entrance.
  • There is 1 other entrance.
  • There is step-free level access at the other entrance.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • G and LG can be accessed via a standard lift.
• Getting Help and Assistance View
  • Seating is available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair.
  • There is not a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • The toilets with adaptations are located to the rear of the ground floor and to the rear of the lower ground floor.
  • The transfer space varies between toilets with adaptations.
  • There is a minimum of 150 x 150 cm for wheelchair to manoeuvre in the ground floor toilet.
  • Ambulant toilet facilities are located within the male and female standard toilets.
  • Female and male step-free standard toilet facilities are located to the rear of the lower ground floor.
• Changing Facilities View
  • Parent and baby changing facilities are located in the male and female standard toilets and within the parent and baby room.
  • The fitting rooms with adaptations are located to the left and right side of the Womenswear entrance and to the rear of the store in the lingerie department.
  • The standard fitting rooms are located to the left and right side of the Womenswear entrance and to the rear of the store in the lingerie department.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located to the front and side of the store.
  • The car park is open air/surface.
  • The car park surface consists of tarmac and block paving.
  • There are 20+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 495cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 120cm.
  • The nearest designated bay is 8m from the Womenswear entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • This route has bollards.
• Charges and Restrictions View
  • Parking is free for all users.
  • The length of stay allowed for parking is subject to change.
• Electric Vehicle Charging Points View
  • There are no electric vehicle charging points designated for Blue Badge holders.
  • There are 8 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 320cm (width) x 490cm (depth).
  • The controls are at a suitable height for a wheelchair user.
  • The nozzle holster is at a suitable height for a wheelchair user.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Womenswear). Skip to the next section.

Entrance (Womenswear)

• This entrance is located to the front of the store.
• The approach to the entrance has a bollard.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 149cm.
• The doors have a low colour contrast.
• There is a second set of double automatic doors.
• The doors open by sliding.
• The width of the opening is 157cm.
• The doors have a low colour contrast.

You are on Entrance (Food Hall Entrance). Skip to the next section.

Entrance (Food Hall Entrance)

• This entrance is located to the right side of the store.
• The approach to the entrance has a bollard.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 149cm.
• The doors have a low colour contrast.
• There is a second set of double automatic doors.
• The doors open by sliding.
• The width of the opening is 157cm.
• The doors have a low colour contrast.

You are on Shop Floor (Ground - Food Hall, Womenswear, Lingerie, Menswear, Click and Collect, Travel Money). Skip to the next section.

Shop Floor (Ground - Food Hall, Womenswear, Lingerie, Menswear, Click and Collect, Travel Money)

• There is step-free level access throughout.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• There is a high visual contrast between the shelving and floor throughout this area.
• There is background noise.
• There is wayfinding and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: chairs without armrests.
• Customers can obtain online items from the Click and Collect area, at the rear of the ground floor.
• Lighting levels were even at the time of the survey.

You are on Fitting Room with Adaptations (Ground - Womenswear). Skip to the next section.

Fitting Room with Adaptations (Ground - Womenswear)

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• Access View
  • The fitting room surveyed is located to the right of the womens wear entrance.
  • The fitting room surveyed is female only.
  • The distance from the womenswear entrance is 18m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the fitting room.
  • There is numbered signage for the fitting room.
  • The door opens outwards and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 109cm.
  • Internally the door has a low colour contrast.
  • The door has a lever twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 150cm (width) x 199cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are grab rails in the fitting room.
  • The grab rails for the fitting room have a high colour contrast.
  • There is a dropdown rail in the fitting room.
  • The dropdown rail for the fitting room has a high colour contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 45cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 101cm and 164cm from the floor.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Fitting Room with Adaptations (Ground - Menswear). Skip to the next section.

Fitting Room with Adaptations (Ground - Menswear)

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• Access View
  • The fitting room surveyed is located to the left of the Womenswear entrance.
  • The fitting room surveyed is male only.
  • The distance from the Womenswear entrance is 22m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the fitting room.
  • There is numbered signage for the fitting room.
  • The door opens outwards and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 100cm.
  • Internally the door has a low colour contrast.
  • The door has a lever twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 202cm (width) x 156cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are grab rails in the fitting room.
  • The grab rails for the fitting room have a high colour contrast.
  • There is a dropdown rail in the fitting room.
  • The dropdown rail for the fitting room has a high colour contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 47cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 148cm and 172cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Fitting Room with Adaptations (Ground - Lingerie). Skip to the next section.

Fitting Room with Adaptations (Ground - Lingerie)

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• Access View
  • The fitting room surveyed is located ahead from the Womenswear entrance, at the rear of the store.
  • The fitting room surveyed is female only.
  • The distance from the Womenswear entrance is 71m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • The door opens outwards and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 101cm.
  • Internally the door has a low colour contrast.
  • The door has a lever twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 154cm (width) x 202cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are grab rails in the fitting room.
  • The grab rails for the fitting room have a high colour contrast.
  • There is a dropdown rail in the fitting room.
  • The dropdown rail for the fitting room has a high colour contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 47cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 98cm and 181cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Counter (Ground - Payment Womenswear). Skip to the next section.

Counter (Ground - Payment Womenswear)

• The counter is located on the ground floor, to the right of the store.
• The distance from the Womenswear entrance is 32m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 95cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Counter (Ground - Payment Menswear). Skip to the next section.

Counter (Ground - Payment Menswear)

• The counter is located on the ground floor, to the left side of the store.
• The distance from the Womenswear entrance is 38m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 95cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Counter (Ground Floor - Travel Money). Skip to the next section.

Counter (Ground Floor - Travel Money)

• The counter is located to the rear of the store on the right.
• The distance from womenswear entrance is 68m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is a lowered section at the counter (a writing shelf).
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Staffed Checkouts (Ground Floor -Food Hall ). Skip to the next section.

Staffed Checkouts (Ground Floor -Food Hall )

• The staffed checkout area is located to the right of the food hall entrance.
• The store has standard trolley checkouts.
• There is step-free level access to the staffed checkout area.

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• Trolley Checkouts View
  • The trolley checkout surveyed was the third conveyor belt in the row of checkouts.
  • Signage is not provided for the trolley checkouts.
  • Signage is not clearly visible.
  • The height of the loading area is 97cm.
  • The height of the packing area is 96cm.
  • The card payment machine is at a height of 110cm.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey.

You are on Self-Service Checkouts (Ground Floor - Food Hall ). Skip to the next section.

Self-Service Checkouts (Ground Floor - Food Hall )

• The self-service checkout area is located to the right of the food hall entrance.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket and scanner shops.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for basket shops.
  • The lowered self-service touch screen surveyed was at the end of the left hand side till bank.
  • The height of the lowered touchscreen display ranges from 110cm to 115cm from the floor.
  • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 95cm.
  • The height of the loading area is 66cm.
  • The height of the packing area is 66cm.
  • The height of the cash payment controls range from 95cm to 80cm from the floor.
  • The card payment machine is at a height of 80cm.
  • The payment machine is at a fixed height.
  • Assistance is available at the lowered self-service touchscreen.
• Standard Touchscreens View
  • The self-service checkout surveyed was a basket shop touchscreen.
  • The height of the touchscreen display ranges from 128cm to 136cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 113cm.
  • The height of the loading area is 65cm.
  • The height of the packing area is 65cm.
  • The card payment machine is at a height of 99cm.
  • The payment machine is at a fixed height.
  • Assistance is available at the self-serve checkouts.
• Scanner Touchscreens View
  • The height of the touchscreen display ranges from 124cm to 142cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The card payment machine is at a height of 94cm.
  • The payment machine is portable.
  • Assistance is available at the scanner shop self-serve touchscreens.

You are on Counter ( Coffee and Hot Drinks). Skip to the next section.

Counter ( Coffee and Hot Drinks)

• The counter is located ahead from the food hall entrance.
• The distance from food hall entrance is 22m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 90cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 98cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area which varies depending on the time of day.
• The flooring is patterned.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located ahead from the Womenswear entrance.
• The distance from the Womenswear entrance is 41m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • G and LG can be accessed by this lift.
  • The lift door has a medium colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 2300kg.
  • The external lift control buttons have tactile and Braille markings.
  • The control buttons have a medium colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 140cm.
  • The internal dimensions of the lift are 200cm (width) x 276cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: an audible announcer.
  • The lift has a separate door to exit.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located ahead from main entrance, next to the lifts.
• G and LG can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm-45cm.
• Lighting levels were even at the time of the survey.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located ahead from the main entrance, next to the lifts.
• G and LG can be accessed by escalator.
• The steps are unmarked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels vary due to there being different types of lights in the space.

You are on Shop Floor (Lower Ground - Home, Kidswear, Café, Opticians). Skip to the next section.

Shop Floor (Lower Ground - Home, Kidswear, Café, Opticians)

• There is step-free level access throughout.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor in the majority of this area.
• There is background noise.
• There is wayfinding and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: stools.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on M and S Cafe (Lower Ground). Skip to the next section.

M and S Cafe (Lower Ground)

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• Location and Access View
  • M&S Café is located on the lower ground floor to the right side of the store.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into this area.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.
• Order and Payment View
  • This area has a counter where food and drink can be ordered.
  • The payment counter was surveyed.
  • The counter is located to the centre of the café .
  • There is step-free level access to the counter.
  • The height of the counter is 85cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is portable.
  • The height of the tray rail is 86cm.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is not available.
  • Menu types include: wall-mounted and handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system is located at the tills.
  • The hearing assistance system was tested and working at the time of the survey.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor have a high colour contrast.
  • Some flooring is shiny.
  • Seating available in this area includes: chairs with armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Lower Ground - Right Hand Transfer ). Skip to the next section.

Toilet with Adaptations (Lower Ground - Right Hand Transfer )

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• Location View
  • The toilet surveyed is located to the rear of the lower ground floor.
  • The distance from the lift is 35m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 84cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 150cm (width) x 215cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 80cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet has a padded backrest.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a medium colour contrast.
  • The toilet roll holder is 83cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 71cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The soap dispenser has a medium colour contrast.
  • The soap dispenser is 90cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer which requires hands to be inserted into the top.
  • The hand dryer has a low colour contrast.
  • The hand dryer is 81cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a long mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There is one coat hook.
  • The coat hook is 150cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.
  • There is a similar accessible toilet next to this one, with a left hand transfer.

You are on Parent and Baby Room / Feeding Room (Lower Ground). Skip to the next section.

Parent and Baby Room / Feeding Room (Lower Ground)

• The room is located to the rear of the lower ground floor, next to the toilets.
• The distance from the lift is 39m.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is pictorial and written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 81cm.
• The door has a high colour contrast.
• Internally the door has a high colour contrast.
• The height of the baby change facility when in use is 89cm.
• There is also a toilet, a wash basin, a paper towel dispenser, a mirror and a coat hook in the room.
• The wash basin has a sensor tap.
• The room has a nappy/incontinence items bin.
• Seating available in this room includes: chairs without armrests.
• The walls and floor have a high colour contrast.
• Lighting levels were even at the time of the survey.